VMware Horizon Community
novell1
Enthusiast
Enthusiast

PoIP not working

Hi,

I am unable to setup PoIP in View 4.6. I have on my Zywall 1 LAN and 1 DMZ. The secureserver has one connection to the DMZ and one Nic to my regular network. I am using NAT (SUE) and Portforwarding to my Secureserver (tryed DMZLAN and regular LAN)with the Ports 4172 UDP and TCP and also https 443.

I switched the firewall on my Zywall temporärly off, RDP is working from outside, but PoIP don't like me! (Darkscreen for 10Seconds)

On the connectionserver  (View Connection Server settings) I have at the moment following configuration:

HTTPs Secure Tunnel = external URL: https://externalDNSname:443 and Use secure Tunnel connection to desktop checked on

and under the Point:

PCoIP Secure Gateway

PCoIP External URL: IPadressexternalProvider:4172 and Use PCoIP Secure Gateway for PCoIP connections to desktop checked on

When I connect with RDP internally it works fine, with PoIP not.

When I take away the flag Use PCoIP Secure Gateway for PCoIP, then it works internally with PCoIP

I am confused, and not shure where I should start searching. Which steps should I take for troubleshooting? How can I test the firewall, or how can I check that the port 4172 UDP/TCP going through the Firewall. Who has some good tools for that? I am not a networking guy.....

Has somebody printsceens from the connectionserver with similar environment (Zywall 1 x DMZ 1 x LANinternal)?

Thanks a lot for your help!

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7 Replies
idle-jam
Immortal
Immortal

first and foremost does PCOIP works internally?

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gunnarb
Expert
Expert

Your firewall is blocking UDP 4172.  Don't know if it's windows or you NAT fw but I do know thats your issue.  When you uncheck that box you are basically doing PCoIP directly to the VM (hense no FW) when you check it you are going throughh it and it's being blocked somewhere (make sure it's open in both directions.  black  screen on connection then disconnect means UDP 4172 is blocked somewhere.

Gunnar Berger http://www.gunnarberger.com http://www.endusercomputing.com
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novell1
Enthusiast
Enthusiast

Hi idle-jam

thanks for your answer! Yes all Servers has temporärly the firewall off (Secure-&Viewconnectionserver).

If I connect internally to my Lan, its works fine with PoIP. On my virtual VM I have switched off the firewall.

I have also temporärly disabled my Zywall35 Firewall rule. Are my NAT rules wrong? Zyxel Port Forwarding:

Port 443 to my secureserver DMZ-Nic, and 4172 to my View Secureserver ( I can only set the portnumber 4172, not UDP or TCP). Also it does not work if I temporärly switch off the Zywall firewall!

So I am turning around, not shure if its my firewallrules or my Viewconfiguration...

Novell1

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novell1
Enthusiast
Enthusiast

Hi Gunnarb,

Thanks, yes I think it has to be something with the firewall, I am not a LAN specialist... My NAT rules are :

View443 Port 443 to my DMZ Secureserver Nic 192.168.2.2 (My secureserver has one Nic with x.x.2.2 and one 192.168.100.x for my working lan)

View4172 Port 4172 to my DMZ Secureserver 192.168.2.2.

Do I need more rules? How or with witch tool can I check the 4172 UDP Port?

Thanks!

Novell1

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mittim12
Immortal
Immortal

If you follow this document step by step you will have a working external PCOIP protocol.   http://communities.vmware.com/docs/DOC-14974

Just remember you need 4172 from the security server back to the virtual desktops too.  

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gunnarb
Expert
Expert

Did you ever get it working?  Let me know if you are still struggling.

Gunnar

Gunnar Berger http://www.gunnarberger.com http://www.endusercomputing.com
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novell1
Enthusiast
Enthusiast

Hi Gunnarb,

thanks! I am like a desperate housewife..., No all the changes did make that also rdp is not more working, so I will kill everthing and start again.

I will inform you ....

Thanks a lot!

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