Pinned icons disappearing from VDI Profiles

[MrCSISingh]

Hi All,

Users are reporting that pinned icons are disappearing from their VDI profiles.

They usually resolve it by repinning but checking the settings, cannot seem to find the root cause.

Running Vmware Horizon 6.

Apologies, new to this so would provide more detail if required.

It's not affecting any particular farm or pool of machines, so cannot limit down to an exact host/session as users are spread across different hosts/pools.

Would love any input.

Thanks

[BBittner]

If this is a instant clone environment, where VMs are dropped/deleted after logoff, maybe it is related to removed local registry elements.

In "%username%\appdata\local\microsoft\windows" is the registry-file "UsrClass.dat" which is mapped to "HKCU\Software\Classes\Local Settings\". Files under appdata\local are lost in this case.

So maybe checkout the registry at e.g "HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\TrayNotify" and save/restore it via UEM.