I have an interesting issue which is very random, users are complaining their profiles are getting deleted. Upon opening the users directory in the repository we typically find the only thing in there is the folder {d24f2895-651a-40cc-8e5c-c037b9994104}, which from what I understand is the folder which is created for the vss snapshot when replicating the changes. There are some instances where there is nothing at all but that is less frequent. We have multiple pools in which this occurs, and we have not been able to replicate the issue using test accounts because it is just so random. A case is open but no progress has been made at this time. There is no antivirus on the repo, we are running trend deep security on the desktops and have attempted to disable it as a test but this still popped up. All pools are linked clones with refresh immediately on log off configured. Permissions have been verified according to documentation. We do use the redirection feature for My docs, music, pictures, videos to other file servers but that appears to be functioning properly. Our desktops are windows 7 sp1, we recently recomposed after re-running and verifying the optimization scripts and all services are set properly. I am not familiar enough with the actual process to "roll-up" the snapshot to narrow down where the issue may actually reside.
Are you using a dfs namespace? What is the full path to the persona repository? I posted about this before and it had to do with having too long of a path.
View 5.2 Persona Management - Cant handle long repository share names?
Hey Eric, We are not using DFS and the path is in the format of \\xx-xxx-xx\profiles\username so I hope that is not considered long.
You might consider running a gpresult on the affected machine and for any windows redirected folder, set it up using the persona redirected folder policies instead. Also try creating a dns a record and share so the path is guaranteed really short like \\test\vdi\withoutusername at end. If you omit username in the path, persona is supposed to add it.
Hi Jay,
In the most recent versions of Persona I have added some special logging that helps identify when files are being deleted, who deleted them, and why. Ideally it would be best for you to work with VMware support to get a copy of this build and some help troubleshooting this. Do you already have an SR for this? If so, could you please let me know the SR number?
Thanks,
Erik
Yes the SR is 14578408812, I have been trying to get it escalated because of the conflicting information I have been provided so anything you can do is appreciated.
Sorry Jason, looks like this hasn't gone as smoothly as it should have. I've asked the support person to pass it over to engineering so we can take a look at it. Once we have the ticket and your logs we can investigate further.
Thank you for your patience. We'll get it sorted out.
Thanks,
Erik
Erik can you check on this, I was first told it was sent to engineering weeks ago and now today when following up the response was they just submitted it.
Hi,
Sorry for the delay. I looked at your case myself yesterday and you should be seeing some activity now based on my input. GSS will be in touch with you shortly for next steps.
If you have any questions, don't hesitate to ask.
Thanks,
Erik
did you ever get resolution to this issue?
