VMware Horizon Community
toemk
Enthusiast
Enthusiast

Persona management - extremely high logon times

Hello,

we're using a dynamic windows 7 pool with persona management activated via GPO.

Whenever a user logs on a desktop for the first time (so no local profile exists), the logon times can be up to 1 hour!

The client shows the windows status "waiting for user profile service".

Here are some lines from the persona log (the user name here is "sgsas"):

[15187289][05/19/2015 05:55:55:0985][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming
[15187079][05/19/2015 05:55:56:0000][RTOLogon!VMWSetEA     ] Set EA: File: \Users\sgsas\Tracing, Value: 0x2
[15187316][05/19/2015 05:55:56:0000][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Apple Computer
[15187337][05/19/2015 05:55:56:0016][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Apple Computer
[15187347][05/19/2015 05:55:56:0016][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Apple Computer
[15187316][05/19/2015 05:55:56:0016][RTOLogon!VMWSetEA     ] Set EA: File: \Users\sgsas\AppData\Roaming\Apple Computer, Value: 0x2
[15187355][05/19/2015 05:55:56:0016][RTOLogon!RedirectFile ] VMWGetFileInfo Failed: Process: System, File: \Device\HarddiskVolume2\Users\sgsas\AppData\desktop.ini, 0xC0000034

[15187355][05/19/2015 05:55:56:0016][RTOLogon!RTORetrieveOfflineFile] Retrieved User Identity: Path: \Device\HarddiskVolume2\Users\sgsas\AppData\desktop.ini

[15187355][05/19/2015 05:55:56:0016][RTOLogon!RTORetrieveOfflineFile] Received FALSE From Service: 0x0, ulResult: 0x80070002

[15187355][05/19/2015 05:55:56:0016][RTOLogon!RedirectFile ] RTORetrieveOfflineFile Returned: Process: System, Offline: 0, 0x80070002
[15187367][05/19/2015 05:55:56:0032][RTOLogon!RedirectFile ] VMWGetFileInfo Failed: Process: System, File: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\desktop.ini, 0xC0000034

[15187367][05/19/2015 05:55:56:0032][RTOLogon!RTORetrieveOfflineFile] Retrieved User Identity: Path: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\desktop.ini

[15187367][05/19/2015 05:55:56:0032][RTOLogon!RTORetrieveOfflineFile] Received FALSE From Service: 0x0, ulResult: 0x80070002

[15187367][05/19/2015 05:55:56:0032][RTOLogon!RedirectFile ] RTORetrieveOfflineFile Returned: Process: System, Offline: 0, 0x80070002
[15187409][05/19/2015 05:55:56:0047][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Media Center Programs
[15187422][05/19/2015 05:55:56:0047][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Media Center Programs
[15187424][05/19/2015 05:55:56:0047][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Media Center Programs
[15187409][05/19/2015 05:55:56:0047][RTOLogon!VMWSetEA     ] Set EA: File: \Users\sgsas\AppData\Roaming\Media Center Programs, Value: 0x2
[15187449][05/19/2015 05:55:56:0063][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia
[15187463][05/19/2015 05:55:56:0078][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia
[15187468][05/19/2015 05:55:56:0078][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia
[15187449][05/19/2015 05:55:56:0078][RTOLogon!VMWSetEA     ] Set EA: File: \Users\sgsas\AppData\Roaming\Macromedia, Value: 0x2
[15187482][05/19/2015 05:55:56:0094][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player
[15187498][05/19/2015 05:55:56:0094][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player
[15187511][05/19/2015 05:55:56:0110][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player
[15187482][05/19/2015 05:55:56:0110][RTOLogon!VMWSetEA     ] Set EA: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player, Value: 0x2
[15187516][05/19/2015 05:55:56:0125][RTOLogon!RedirectFile ] VMWGetFileInfo Failed: Process: System, File: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\Macromedia\desktop.ini, 0xC0000034

[15187516][05/19/2015 05:55:56:0125][RTOLogon!RTORetrieveOfflineFile] Retrieved User Identity: Path: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\Macromedia\desktop.ini

[15187516][05/19/2015 05:55:56:0125][RTOLogon!RTORetrieveOfflineFile] Received FALSE From Service: 0x0, ulResult: 0x80070002

[15187516][05/19/2015 05:55:56:0125][RTOLogon!RedirectFile ] RTORetrieveOfflineFile Returned: Process: System, Offline: 0, 0x80070002
[15187552][05/19/2015 05:55:56:0125][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com
[15187576][05/19/2015 05:55:56:0141][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com
[15187581][05/19/2015 05:55:56:0141][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com
[15187552][05/19/2015 05:55:56:0156][RTOLogon!VMWSetEA     ] Set EA: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com, Value: 0x2
[15187588][05/19/2015 05:55:56:0156][RTOLogon!RedirectFile ] VMWGetFileInfo Failed: Process: System, File: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\Macromedia\Flash Player\desktop.ini, 0xC0000034

[15187588][05/19/2015 05:55:56:0156][RTOLogon!RTORetrieveOfflineFile] Retrieved User Identity: Path: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\Macromedia\Flash Player\desktop.ini

[15187588][05/19/2015 05:55:56:0156][RTOLogon!RTORetrieveOfflineFile] Received FALSE From Service: 0x0, ulResult: 0x80070002

[15187588][05/19/2015 05:55:56:0156][RTOLogon!RedirectFile ] RTORetrieveOfflineFile Returned: Process: System, Offline: 0, 0x80070002
[15187632][05/19/2015 05:55:56:0172][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin
[15187655][05/19/2015 05:55:56:0188][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin
[15187660][05/19/2015 05:55:56:0188][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin
[15187632][05/19/2015 05:55:56:0188][RTOLogon!VMWSetEA     ] Set EA: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin, Value: 0x2
[15187665][05/19/2015 05:55:56:0188][RTOLogon!RedirectFile ] VMWGetFileInfo Failed: Process: System, File: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\desktop.ini, 0xC0000034

[15187665][05/19/2015 05:55:56:0188][RTOLogon!RTORetrieveOfflineFile] Retrieved User Identity: Path: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\desktop.ini

[15187665][05/19/2015 05:55:56:0188][RTOLogon!RTORetrieveOfflineFile] Received FALSE From Service: 0x0, ulResult: 0x80070002

[15187665][05/19/2015 05:55:56:0188][RTOLogon!RedirectFile ] RTORetrieveOfflineFile Returned: Process: System, Offline: 0, 0x80070002
[15187717][05/19/2015 05:55:56:0219][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller
[15187745][05/19/2015 05:55:56:0234][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller
[15187754][05/19/2015 05:55:56:0234][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller
[15187717][05/19/2015 05:55:56:0234][RTOLogon!VMWSetEA     ] Set EA: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller, Value: 0x2
[15187761][05/19/2015 05:55:56:0250][RTOLogon!RedirectFile ] VMWGetFileInfo Failed: Process: System, File: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\desktop.ini, 0xC0000034

[15187761][05/19/2015 05:55:56:0250][RTOLogon!RTORetrieveOfflineFile] Retrieved User Identity: Path: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\desktop.ini

[15187761][05/19/2015 05:55:56:0250][RTOLogon!RTORetrieveOfflineFile] Received FALSE From Service: 0x0, ulResult: 0x80070002

[15187761][05/19/2015 05:55:56:0250][RTOLogon!RedirectFile ] RTORetrieveOfflineFile Returned: Process: System, Offline: 0, 0x80070002
[15187861][05/19/2015 05:55:56:0328][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\macromedia.com
[15187881][05/19/2015 05:55:56:0344][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\macromedia.com
[15187887][05/19/2015 05:55:56:0344][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\macromedia.com
[15187861][05/19/2015 05:55:56:0344][RTOLogon!VMWSetEA     ] Set EA: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\macromedia.com, Value: 0x2
[15187900][05/19/2015 05:55:56:0359][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\macromedia.com\support
[15187923][05/19/2015 05:55:56:0375][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\macromedia.com\support
[15187928][05/19/2015 05:55:56:0375][RTOLogon!VMWQueryEA   ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\macromedia.com\support
[15187900][05/19/2015 05:55:56:0375][RTOLogon!VMWSetEA     ] Set EA: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\macromedia.com\support, Value: 0x2
[15187936][05/19/2015 05:55:56:0390][RTOLogon!RedirectFile ] VMWGetFileInfo Failed: Process: System, File: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\Macromedia\Flash Player\macromedia.com\desktop.ini, 0xC0000034

[15187936][05/19/2015 05:55:56:0390][RTOLogon!RTORetrieveOfflineFile] Retrieved User Identity: Path: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\Macromedia\Flash Player\macromedia.com\desktop.ini

[15187936][05/19/2015 05:55:56:0390][RTOLogon!RTORetrieveOfflineFile] Received FALSE From Service: 0x0, ulResult: 0x80070002


I cant find anything about "No EAS Found".

Any ideas?

Thanks in advance

tim

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4 Replies
h3nkY
VMware Employee
VMware Employee

I ever saw similar issues in the past but they were not caused by persona but 3rd party software which were using mini filter driver. Usually, anti-virus or disk protector/security uses mini filter driver to monitor disk I/O. So, it's better to remove these kind of software for problem isolation.

Thanks.

toemk
Enthusiast
Enthusiast

Hello h3nkY,

thanks for your advice. I will try that.

Besides, I saw this entry in another log on the client right before the logon process freezes for long time:


[MessageFrameWork] Client/agent channel pending wssm to start

Does it mean the clients is waiting for the persona sync or could it be something else?

Thanks again.

Tim

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h3nkY
VMware Employee
VMware Employee

Hi toemk,

wssm is View session manager. Yes, it may be caused by persona startup is not finish.

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brunochasta
Contributor
Contributor

How you resolve your problem?

Bruno

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