Hi,
We have a Horizon 7.9 environment having Windows 7 and Windows 10 desktops. Persona is enabled and some of the users complain that after a reboot, they are losing their apps and data. It creates a temporary profile named <username>.<domain name>. E. g. user1.vmware. This is seen on both Windows 7 and Windows 10 environments intermittently.
Highlighting some of the errors in the log. Is the first one the culprit? This GPO is disabled in our environment, but Admin has full access on the share.
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<85C>[0][04/03/2020 11:11:18:0169][RTOProcessLogon ] Retrieved User Profile Path: User: tom.sullivan, Path: \\pop.local\_Asiapac\Users\tom.sullivan.V2
<85C>[0][04/03/2020 11:11:18:0262][VMWCreateProfileDirectory ] Remote profile will be created: \\pop.local\_Asiapac\Users\tom.sullivan.V2
<85C>[0][04/03/2020 11:11:18:0262][VMWCheckAddAdminGPO ] Add the Administrators security group to roaming user profiles GPO: DISABLED
<85C>[0][04/03/2020 11:11:18:0276][VMWCreateProfileDirectory ] Failed Creating Roaming Profile Folder: User: POP\tom.sullivan, Session: 1, Path: \\pop.local\_Asiapac\Users\tom.sullivan.V2, 0x0
<85C>[0][04/03/2020 11:11:18:0276][RTOProcessLogon ] Failed Creating Roaming Profile Directory, Cannot Continue: User: POP\tom.sullivan, Session 1, Path: \\pop.local\_Asiapac\Users\tom.sullivan.V2, 0x80070005
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<428>[0][04/03/2020 11:07:45:0589][VMWGetBackgroundDownloadValues] None of folder is Background Download Folders exclusions: 0x80070002
<428>[0][04/03/2020 11:07:45:0590][RTOGetExcludedPids ] Failed Retrieving WinDefend Pid: 0, 0x0
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<708>[0][04/03/2020 11:07:47:0115][RTOGetDynamicRoamingValues] Dynamic Roaming 4 of 5: AppData\Roaming\Microsoft\Credentials
<708>[0][04/03/2020 11:07:47:0115][RTOGetDynamicRoamingValues] Dynamic Roaming 5 of 5: AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
<8>[0][04/03/2020 11:07:32:0528][RTOLogon!RTOGetSettings ] Failed Retrieving Copy Buffer Size: 0xC0000034, Using Default
[0][04/03/2020 11:07:32:0528][RTOLogon!RTODumpSettings ] *************** Begin Settings: Id: 1 ***************
[0][04/03/2020 11:07:32:0528][RTOLogon!RTODumpSettings ] Id: 1
<708>[0][04/03/2020 11:07:47:0115][VMWGetBackgroundDownloadValues] Background download folder 1 of 5: Downloads
[0][04/03/2020 11:07:32:0528][RTOLogon!RTODumpSettings ] Enabled: 0x0
<708>[0][04/03/2020 11:07:47:0115][VMWGetBackgroundDownloadValues] Background download folder 2 of 5: My Documents
[0][04/03/2020 11:07:32:0528][RTOLogon!RTODumpSettings ] LogLevel: 0x1
<708>[0][04/03/2020 11:07:47:0115][VMWGetBackgroundDownloadValues] Background download folder 3 of 5: My Music
[0][04/03/2020 11:07:32:0528][RTOLogon!VMWParseDriverLogLevels] RTODBG_TRACE_ERROR
<708>[0][04/03/2020 11:07:47:0115][VMWGetBackgroundDownloadValues] Background download folder 4 of 5: My Pictures
[0][04/03/2020 11:07:32:0528][RTOLogon!RTODumpSettings ] Copy Timeout: 0xCF1DCC00
<708>[0][04/03/2020 11:07:47:0115][VMWGetBackgroundDownloadValues] Background download folder 5 of 5: My Videos
[0][04/03/2020 11:07:32:0528][RTOLogon!RTODumpSettings ] Copy Buffer Size: 0x100000
<708>[0][04/03/2020 11:07:47:0115][VMWGetBackgroundDownloadValues] None of folder is Background Download Folders exclusions: 0x80070002
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[0][04/03/2020 11:07:32:0528][RTOLogon!RTODumpSettings ] Excluded Pids: 0
[0][04/03/2020 11:07:32:0528][RTOLogon!RTODumpSettings ] **************** End Settings: Id: 1 ****************
<8>[0][04/03/2020 11:07:32:0528][RTOLogon!RTOOpenRTOLogonKey] Failed Opening Key: Path: \REGISTRY\MACHINE\SOFTWARE\Policies\VMware, Inc.\VMware VDM\Persona Management\Driver, 0xC0000034
<8>[0][04/03/2020 11:07:32:0528][RTOLogon!RTOGetSettings ] Failed Opening GPO Driver Key: Path: \REGISTRY\MACHINE\SOFTWARE\Policies\VMware, Inc.\VMware VDM\Persona Management\Driver, 0xC0000034
<8>[0][04/03/2020 11:07:32:0528][RTOLogon!RTOOpenRTOLogonKey] Failed Opening Key: Path: \REGISTRY\MACHINE\SOFTWARE\Policies\VMware, Inc.\VMware VDM\Persona Management\Service, 0xC0000034
<8>[0][04/03/2020 11:07:32:0528][RTOLogon!RTOGetSettings ] Failed Opening GPO Service Key: Path: \REGISTRY\MACHINE\SOFTWARE\Policies\VMware, Inc.\VMware VDM\Persona Management\Service, 0xC0000034
<8>[0][04/03/2020 11:07:32:0528][RTOLogon!RTOGetSettings ] Failed Retrieving Copy Buffer Size: 0xC0000034, Using Default
[0][04/03/2020 11:07:32:0528][RTOLogon!RTODumpSettings ] *************** Begin Settings: Id: 2 ***************
[0][04/03/2020 11:07:32:0528][RTOLogon!RTODumpSettings ] Id: 2
[0][04/03/2020 11:07:32:0528][RTOLogon!RTODumpSettings ] Enabled: 0x0
[0][04/03/2020 11:07:32:0528][RTOLogon!RTODumpSettings ] LogLevel: 0x1
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<6FC>[0][04/03/2020 14:47:08:0305][RTOGetExcludedPids ] Failed Retrieving WinDefend Pid: 0, 0x0
<6FC>[0][04/03/2020 14:47:08:0305][RTOGetExcludedPids ] Retrieved ProfSvc Pid: 308
<6FC>[0][04/03/2020 14:47:08:0305][RTOGetExcludedPids ] Retrieved VP Svc Pid: 1040
<72C>[0][04/03/2020 14:48:09:0358][RTOGetUserSessionCount ] Found Session: 1, User: POP\tom.sullivan
<72C>[0][04/03/2020 14:48:09:0359][RTOPruneLogonMap ] User: tom.sullivan, Session Count: 1, Profile Deleted: 0
<72C>[0][04/03/2020 14:48:09:0559][RTOPruneHGFSCache ] FindFirstFile Failed: Path: C:\ProgramData\VMware\HGFS\*.dat, 0x80070002
<6FC>[0][04/03/2020 14:48:18:0312][RTOGetExcludedPids ] Failed Retrieving WinDefend Pid: 0, 0x0
<6FC>[0][04/03/2020 14:48:18:0312][RTOGetExcludedPids ] Retrieved ProfSvc Pid: 308
<6FC>[0][04/03/2020 14:48:18:0312][RTOGetExcludedPids ] Retrieved VP Svc Pid: 1040
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Attaching Persona logs if you wish to take a look.
Does anyone know what could be the issue?
h3nkY
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