arozanov
Contributor
Contributor

PCoIP connection request failed

Hello. Sometimes i have a problem with connection of external clients by browser from internet to view 6.0.1.

Scenario is: user login to ext url html access, passing authorization, clicking on pool (this time vm is starting on vcenter), waiting logo boot (long timeout, something about 2 minutes, this time in view adminstration vm is showing "available") and get error in blank screen ECONNREFUSED.

In vm at this time log showing:

2014-11-09T22:19:10.975+03:00 INFO  (071C-0720) <Main Thread> [] java bridge exe started ok.

2014-11-09T22:20:08.256+03:00 ERROR (0208-067C) <PCoIPPreload> [wsnm_desktop] Got unregistered handle -1 on connection

2014-11-09T22:20:08.256+03:00 WARN  (0208-067C) <PCoIPPreload> [wsnm_desktop] PCoIP connection request failed: 14

2014-11-09T22:20:11.271+03:00 WARN  (0208-0B30) <SocketAuthenticateThread> [MessageFrameWork] Socket Listener: Incoming Call recv FAILED

2014-11-09T22:20:11.459+03:00 INFO  (0208-06A4) <MessageFrameWorkDispatch> [wsnm_desktop] StartSession DESKTOP request for user **** with BLAST (cn=s-1-5-21-1941002418-10451677-2206999357-1145,cn=foreignsecurityprincipals,dc=vdi,dc=vmware,dc=int) {SESSION:7ee8_***_f436}

2014-11-09T22:35:11.466+03:00 WARN  (0208-0434) <TimerService> [wsnm_desktop] Pending portal logon timed out for user ****, wssm may have failed to start correctly, or the user was not able to connect and log in.

2014-11-09T22:41:46.247+03:00 INFO  (0208-06A4) <MessageFrameWorkDispatch> [wsnm_desktop] StartSession DESKTOP request for user **** with BLAST (cn=s-1-5-21-1941002418-10451677-2206999357-1145,cn=foreignsecurityprincipals,dc=vdi,dc=vmware,dc=int) {SESSION:59e9_***_d32a}

2014-11-09T22:44:35.263+03:00 INFO  (0208-0A58) <MessageFrameWorkDispatch> [wsnm_desktop] StartSession DESKTOP request for user **** with BLAST (cn=s-1-5-21-1941002418-10451677-2206999357-1145,cn=foreignsecurityprincipals,dc=vdi,dc=vmware,dc=int) {SESSION:6b37_***_3f63}

2014-11-09T22:44:40.279+03:00 ERROR (0208-0A58) <MessageFrameWorkDispatch> [wsnm_desktop] Timed out waiting for sessionId=1 to disconnect. {SESSION:6b37_***_3f63}

2014-11-09T22:45:36.951+03:00 INFO  (0208-0A7C) <MessageFrameWorkDispatch> [wsnm_desktop] StartSession DESKTOP request for user **** with BLAST (cn=s-1-5-21-1941002418-10451677-2206999357-1145,cn=foreignsecurityprincipals,dc=vdi,dc=vmware,dc=int) {SESSION:978a_***_5468}

2014-11-09T22:56:46.243+03:00 WARN  (0208-0434) <TimerService> [wsnm_desktop] Pending portal logon timed out for user ****, wssm may have failed to start correctly, or the user was not able to connect and log in.

2014-11-09T23:00:36.958+03:00 WARN  (0208-0434) <TimerService> [wsnm_desktop] Pending portal logon timed out for user ****, wssm may have failed to start correctly, or the user was not able to connect and log in.

Debug log:

2014-11-09T22:20:08.256+03:00 DEBUG (0208-067C) <PCoIPPreload> [wsnm_desktop] Not adding handle -1 to the connection map during preload.

2014-11-09T22:20:08.256+03:00 ERROR (0208-067C) <PCoIPPreload> [wsnm_desktop] Got unregistered handle -1 on connection

2014-11-09T22:20:08.256+03:00 WARN  (0208-067C) <PCoIPPreload> [wsnm_desktop] PCoIP connection request failed: 14

2014-11-09T22:20:08.256+03:00 DEBUG (0208-067C) <PCoIPPreload> [wsnm_desktop] pcoip::Preload failed on request connection.

2014-11-09T22:20:08.256+03:00 DEBUG (0208-067C) <PCoIPPreload> [wsnm_desktop] End PCoIP preload.

Really don't understand what to do... May be its some misconfiguring of security server and connection server? Can someone give detailed scheme HOW-TO configure connection server and security server properly? Thanks in advance.

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3 Replies
MichaelSteg
Contributor
Contributor

Hello

Did you solve this issue? We have the same log Messages and the same issue.

Thanks in advance

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omidgh13
Contributor
Contributor

i have the same problem without security server ! when users open specific apps , and if they disconnect their session and want to login again , they would see black screen and same logs !

please help us !

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Shreyskar
VMware Employee
VMware Employee

Do you have any load balancer in your environment?

Can you attach PCoIP server logs from concerned VM?

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