bickyz
Enthusiast
Enthusiast

PCoIP client throws "View Connection Server communication error"

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Hi,
We have a Horizon View 6. Connecting from PCoIP clients (Wyse/Samsung) throws "View Connection Server communication error" whereas there is no problem connecting from PC/iPad/iPhone with Horizon View Client or web browser.

On PCoIP client I have tried checking "do not verify server identity certificates" and also tried putting 443 or 4172 or 80 on the port for the View Connection Server but they throws same error.

Any help would be much appreciated, thank you.

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bickyz
Enthusiast
Enthusiast

It has been resolved

Our internal CA was using certificate with RSASSA-PSS for the signature algorithm; Zero Clients do not support this type of certificate. We changed it to issue SHA RSA instead.

And also on the Zero Clients make sure "Warn before connecting to untrusted servers" has been selected.

View solution in original post

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8 Replies
Linjo
Leadership
Leadership

What firmware are you running on the clients? If its really old this could be a possible explanation.

Latest is 4.5.

// Linjo

Best regards, Linjo Please follow me on twitter: @viewgeek If you find this information useful, please award points for "correct" or "helpful".
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bickyz
Enthusiast
Enthusiast

They are on latest 4.5.1.

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Linjo
Leadership
Leadership

Did you disable any ciphers or change any encryption settings?

What does the log say?

// Linjo

Best regards, Linjo Please follow me on twitter: @viewgeek If you find this information useful, please award points for "correct" or "helpful".
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bickyz
Enthusiast
Enthusiast

no I havent disabled/changed ciphers/encryption settings

Log says:

2014-10-13T13:51:38Z> LVL:2 RC:   0    MGMT_VDM :INIT.INIT: Transition 1 into INIT.SECURITY_CHECK_INTERACTIVE

2014-10-13T13:51:38Z> LVL:1 RC:xFFFFE244   MGMT_SSL :tera_mgmt_ssl_open_connection: SSL_negotiateConnection() failed: Unknown Error

2014-10-13T13:51:38Z> LVL:1 RC:-500 MGMT_VDMCSI :tera_mgmt_ssl_open_connection failed (ssl_session_id: 0)
2014-10-13T13:51:38Z> LVL:1 RC:-501 MGMT_VDMCSI :tera_mgmt_ssl_close_connection failed (ssl_session_id: 0)
2014-10-13T13:51:38Z> LVL:2 RC:   0    MGMT_VDM :View Connection Server communication error.
2014-10-13T13:51:38Z> LVL:2 RC:   0    MGMT_VDM :INIT.SECURITY_CHECK_INTERACTIVE: Transition 6 into TEARDOWN
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Seranor20111014
Contributor
Contributor

Hi,

we have exactly the same issue here.

Our Teradici Device Logs Looks the same as the one from bickyz.

But on our side it is possible to use the VMware View Client to connect to the View Connection Broker and at least to Client, also the BLAST Connection works properly.

So the only issue we have is that a Connection is not possible trough the Zero Clients.

We tested it with both recommended Firmware Releases: 4.5.1 and 4.6.0,both of them showed the same Errors.

Has someone had the same issue and was able to resolve it? If so please be so Kind to enlight us with the solution or Workaround.

Kind Regards

Stephan

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Linjo
Leadership
Leadership

I would advise to open a support request with VMware to figure this one out.

// Linjo

Best regards, Linjo Please follow me on twitter: @viewgeek If you find this information useful, please award points for "correct" or "helpful".
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bickyz
Enthusiast
Enthusiast

It has been resolved

Our internal CA was using certificate with RSASSA-PSS for the signature algorithm; Zero Clients do not support this type of certificate. We changed it to issue SHA RSA instead.

And also on the Zero Clients make sure "Warn before connecting to untrusted servers" has been selected.

View solution in original post

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santoshkallem
Contributor
Contributor

where we have to change this ? provide step by step info

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