PCOIP Blank Screen after reconnecting

[Dbbs2012]

Hey all,

We have some users that are occasionally having an issue connecting back to their VMs via Horizon Client when they minimize their session. Whether it's 30 minutes or over an hour later, when they go to restore their session, they only see a black screen.The only way around this is to close out of Horizon Client and reconnect again.

This isn't happening to everyone (over 800 users) and only a handful have experienced this issue and they are at a remote location.

Any ideas? The PCOIP logs are not really showing me anything and neither is the agent log on the users physical machine.

Thanks in advance

[roman79]

Hi Dbbs2012​,

I would recommend reaching out for Teradici community about this issue - https://communities.teradici.com/index.html.

Also, the information about the Horizon version and wether you face this issue with only software clients or zero clients as well.

Thanks,

[ALEX_TSM]

Hello,

I have the same issue.

Have you found the answer?