We experience an issue where Office applications Outlook/Word goes Not Responding and does not recover upon reconnecting to a Nvidia GRID enabled Win10 client vm Horizon view session where Outlook is already opened.
This occurs every time a disconnect/reconnect to an existing session occurs, though is only an issue when the hardware graphics acceleration option for Office is enabled.
This happens whether connecting from thin clients or the Windows Horizon Client
We have tested this with a non-Grid enabled Win10 vm and it does not crash with or without graphics acceleration enabled.
Here are our environment specifics:
HypervisorESXi, 6.0.0, 8934903
Host Driver Version: | NVIDIA-SMI 390.75 Driver Version: 390.75
Client OS: Win 10 1703
Client Driver Version: 391.81
GPU Profile: grid_m10-1b
Horizon View Version: 7.5
Office Version: 2016 version 1806 Build 10228.20134 Click to Run
I have a case open with VMware they are still investigating.
I also have a case open with Nvidia while they acknowledge the issue they say it's a Microsoft bug and to talk with them.
I find it hard to believe that no one else has seen this issue before, does anyone run a similar setup?
Thanks, it looks like disabling hardware acceleration in office also resolved this issue from my tests. Used UEM to apply to Nvidia users. We currently can't upgrade windows 10 to test that resolution.
We experience the same issue.
M10 - (1B Profile)
An office application crashes on reconnect.
We disabled hardware acceleration on Office via GPO for the time being. We also cannot upgrade our Windows version.