Hi,
I am troubleshooting an audio device issue on a golden image for a linked clone pool and i am really struggling to find a solution.
SYMPTOMS:
- I've got a red "x" under the sound device in the Windows task bar
- Windows said that no audio device is installed on the system.
- Device Manager is not showing any driver issue or missing driver
CONFIGURATION
- Windows 10 Entreprise 20H2 x64
- VMware Tools are installed on the golden image (11.2.1)
- VMware Horizon Agent is installed on the golden image (7.13.1) with the VMware Audio component
- Device Manager shows "VMware Virtual Audio (DevTap)" and "VMware Virtual Microphone" as installed
DEBUGGING:
- Completely uninstalled VMware Horizon Agent and VMware Tools then reinstalled them did not solve the problem:
- Uninstalled VMware Horizon Agent
- Reboot
- Uninstalled VMware Tools
- Reboot
- Reinstall VMware Tools
- Reboot
- Reinstall VMware Horizon Agent
- Completely uninstalled VMware Horizon Agent and VMware Tools then reinstalled them did not solve the problem (other order)
- Uninstalled VMware Tools
- Reboot
- Uninstalled VMware Horizon Agent
- Reboot
- Reinstall VMware Tools
- Reboot
- Reinstall VMware Horizon Agent
- Tried to repair the Windows system
- dism /online /cleanup-image /restorehealth
- sfc /scannow
- Tried to run the windows troubleshooter for audio devices
I am really running out of ideas...
Thank you for your assistance.