No Audio on VM

[jsantiesteban]

A user currently running the Horizon Client Agent version 8.3 on a Windows 10  machine is unable to get sound. All VMs in our environment are build from the same template and no other issues have this issue. I have tried reinstalling the Client on their personal machine and reinstalling both the Horizon Agent (8.3.0) and VMWare Tools but the issue persisted. Audio drivers are also normal both on the user's personal computer and the V.M.

[ofox]

You could narrow down by

using another client machine to connect this VM;

using the same client machine to connect another VM

so that we could understand which side is causing the issue.