VMware Horizon Community
BSiegfried
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No Audio Output Device is Installed

I am very new to Horizon's and really do not know a whole lot about it. Our Windows 10 workstations in Horizons have a red X over the sound icon in the task bar. If you hover over it, it says "Not audio output device is installed."

How do I get the audio to work on these workstations?

Thank you

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surajr04
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it does not show the Audio Controller drivers as mine. Could you uninstall VMware Tools > Reboot > Uninstall View Agetn > Reboot > Reinstall Tools > reboot >Reinstall View agent >reboot and check the status.

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surajr04
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Which protocol you are testing - Blast or PCOIP

Could you reinstall the View agent and test again as it work out of box without doing any modification.

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BSiegfried
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How would I find that out? I apologize. I'm new to Horizons.

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surajr04
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When you access the VDI desktop using View Client which Protocol is selected by default:

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BSiegfried
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I log in through the portal. I get the options to install the Horizon client or HTML access.

view.PNG

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surajr04
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Using HTML there should not be an issue as it is working in my case. Could you please check the Device manager inside the VDI desktop.

pastedImage_0.png

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BSiegfried
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In Device Manager, I had to show hidden devices for the Sound controllers.

view.PNG

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surajr04
VMware Employee
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it does not show the Audio Controller drivers as mine. Could you uninstall VMware Tools > Reboot > Uninstall View Agetn > Reboot > Reinstall Tools > reboot >Reinstall View agent >reboot and check the status.

BSiegfried
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When they originally installed the Horizon agent, they did not have the audio option checked. All is good. Thank you.

surajr04
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Great.. Could you mark this post as resolved

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