Mouse pointer I beam seems to disappear when hovering over a text box in applications - Horizon 7.13

[rherma99]

We updated our Horizon to 7.13.1 and the issue started to be reported by our end users that connected to a VM that had 7.13.1 Horizon Agent installed on it.

The temporary workaround was to revert the VMs to previous snapshot that had 7.10.2 Horizon Agent installed which is not experiencing this issue.

We previously had a fix by entering the below registry keys but that does not appear to be working on the new version of Horizon.

“HKLMSOFTWAREWOW6432NodeVMware, Inc.VMware SVGA DevTap” /v WDDMDevAPIversion /t REG_DWORD /d 0x00000001 /f

“HKLMSOFTWAREVMware, Inc.VMware SVGA DevTap” /v WDDMDevAPIversion /t REG_DWORD /d 0x00000001 /f

Has anyone else ran into this issue and what did you do to resolve it? 

[Jubish-Jose]

Not sure if this helps, but some of our users were complaining about mouse cursor symbol not getting updated as we enter or exit an application window. This started happening after we upgraded from Horizon 7.9 to Horizon 7.12. We tried several things including updating and optimising the image and changing client firmware, but nothing helped. Now we moved to Horizon 2103 (8.2) and users have reported that they don't see the issue any longer.

I think its worth building a small test environment using 2103 and see if this is fixed.