VMware Horizon Community
MattDav
Enthusiast
Enthusiast

Mouse Pointer Response through Citrix VPN

We have a Citrix Web Access Gateway VPN solution.

We published the VMware View 2.3.3 client in XenApp.

Users from outside access the Citrix VPN page, launch View, then connect to a server and pool.  Windows 7 x64 machines.

Mouse movement is erratic, but ONLY with the main pointer.  Hourglass, text selection, and other cursors move fine.

Changing the Mouse Pointers to none doesn't make any difference (fix for the same issue through RDP instead of View Client).

Instead we found that changing the Mouse Pointers to "Windows Inverted" instantly fixes the issue.

It's not latency.  Since the other cursors all move fine (and right now reproducing with > 1ms latency).

If it's Citrix, why are only some themes affected, and why one on RDP, and another on View?

Anyone run into something similar to this?

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scottbeld
Contributor
Contributor

Matt - I'm having the exact same problem.  Changing to "Windows inverted" corrected it.  But, I don't really like that solution. Did you ever figure out what was happening.

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MattDav
Enthusiast
Enthusiast

No, this was the only fix I found.  I ended up moving these users to VMware View desktops, and they do not have the problem connecting through the View Client hosted on Xen Desktop.

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