VMware Horizon Community
sappomannoz
Hot Shot
Hot Shot
‎07-05-2023 12:42 AM

Manual pools and RDSH hosts: Agent unreachable

HI,

last week I had an issue on my on-prem Horizon infrastructure:

Over the course of 2/3 days many agents  on Manual VDI Pools and RDSH hosts went into an unreachable state. 

Reboot did't help, the only way to re-establish the connectivity was an re-install.

Support couldn't really help, apart: yea some issue, re-install the agents.  I'm the only one with this issue? 

I suspect that the credentials between the connection servers and the agents where invalidated and the re-install recreates them, but I see nothing obvious in the logs.

 

 

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jc296
Enthusiast
Enthusiast
‎07-05-2023 04:34 AM

Maybe thinking time sync between Horizon components.......and VMs

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Hmunning
Contributor
Contributor
‎07-05-2023 08:39 AM

Did you try the possibility of restoring the communication between the View Agent and Connection Server via the "reset key" option ?  That is our last resort option. Once had to perform it after an upgrade on 4000 vdi`s. On vdi`s where users fiddle with their network adapter also often a solution to get things working again. 

https://kb.vmware.com/s/article/2038679

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