VMware Horizon Community
mtabor
Enthusiast
Enthusiast
‎03-07-2013 07:49 AM

Log that shows users connection quality?

I've got an executive that is using his personal laptop to connect to our View environment from home via his wireless router and claims the virtual machine performance is very poor.

The VM is running Windows 7 that's been optimized and when he is in the office runs perfectly fine. Other users throughout the company also reports zero issues. He only experiences poor performance if he's home on his wireless network or at a hotel using their wireless connection. To me it's clear, it's his internet connection when he's not in the office.

However trying to get other management or executives to believe this is a whole other story. Is there a log by chance, anywhere that I can bring up that will show what I believe is the problem?

Mike, miketabor.com
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2 Replies
mittim12
Immortal
Immortal
‎03-07-2013 08:08 AM

If he is connecting with PCOIP you can view the PCOIP Server logs on the VDI machine.     Also, check out this post on PCOIP troubleshooting, http://myvirtualcloud.net/?p=751.  

mtabor
Enthusiast
Enthusiast
‎03-07-2013 08:35 AM

mittim,

Thanks for the link, I thought I had bookmarked that page before but guess not. I've done so now.

At any rate I've now have the log file and proof I need and can easily see the drop in bandwidth.

03/06/2013, 17:03:53.699> LVL:1 RC:   0 MGMT_PCOIP_DATA :BW: Decrease (overrun) old = 1283.2136 new = 144.2560, old plat = 1152.0000, current=285.883, avg=184
03/06/2013, 17:04:05.820> LVL:2 RC:   0 MGMT_PCOIP_DATA :Rx thread: entering out of order mode loss detection (media_chan=6, pkt=13, exp=15)
03/06/2013, 17:04:08.659> LVL:2 RC:   0 MGMT_PCOIP_DATA :Tx thread info: round trip time (ms) = 2575, variance = 2220, rto = 4895
03/06/2013, 17:04:12.762> LVL:2 RC:   0            RTOS :tera_query_performance_frequency(): frequency is 14.317294MHz
03/06/2013, 17:04:12.918> LVL:2 RC:   0        MGMT_IMG :log: cur_s   0 max_s  30 bwc 0.00 bwt 1.73, decode rate est (MBit/sec) - 2.22
03/06/2013, 17:04:12.918> LVL:2 RC:   0        MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:Disabled, Disp_2:Disabled, Disp_3:Disabled
03/06/2013, 17:04:12.918> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC): tbl 2 fps 0.23
03/06/2013, 17:04:12.918> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC):  delta bits encoded: 4392176, delta build bits encoded: 399195.
03/06/2013, 17:04:12.918> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC):  bits/pixel - 2.74, bits/sec - 145496.08, MPix/sec - 0.05
03/06/2013, 17:04:18.799> LVL:2 RC:   0 MGMT_PCOIP_DATA :Rx thread: entering out of order mode loss detection (media_chan=10, pkt=87, exp=106)
03/06/2013, 17:04:34.212> LVL:2 RC:   0 MGMT_PCOIP_DATA :Tx thread info: round trip time (ms) = 1352, variance = 1533, rto = 2985
03/06/2013, 17:04:42.917> LVL:2 RC:   0        MGMT_IMG :log: cur_s   0 max_s  30 bwc 0.02 bwt 1.78, decode rate est (MBit/sec) - 6.43
03/06/2013, 17:04:42.917> LVL:2 RC:   0        MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:Disabled, Disp_2:Disabled, Disp_3:Disabled
03/06/2013, 17:04:42.917> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC): tbl 2 fps 3.73
03/06/2013, 17:04:42.917> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC):  delta bits encoded: 5058143, delta build bits encoded: 266553.
03/06/2013, 17:04:42.917> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC):  bits/pixel - 1.90, bits/sec - 168601.29, MPix/sec - 0.09
03/06/2013, 17:04:42.917> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): fps 0.00
03/06/2013, 17:04:42.917> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0
03/06/2013, 17:04:44.758> LVL:2 RC:   0 MGMT_PCOIP_DATA :Tx thread info: bw limit = 260, plateau = 216.3, avg tx = 29.3, avg rx = 4.0 (KBytes/s)
03/06/2013, 17:04:44.758> LVL:1 RC:   0           VGMAC :Stat frms: R=000000/000000/001230  T=000047/001476/000499 (A/I/O) Loss=0.00%/0.00% (R/T)
03/06/2013, 17:04:54.258> LVL:2 RC:   0             IPC :Frame encode took 503ms so far. Dropping down the quality to index 3.
03/06/2013, 17:04:54.554> LVL:1 RC:   0 MGMT_PCOIP_DATA :BW: Decrease (floor) old = 216.3000 new = 151.4100, tx = 133.5467, avg=65
03/06/2013, 17:04:59.749> LVL:2 RC:   0 MGMT_PCOIP_DATA :Tx thread info: round trip time (ms) = 1332, variance = 1440, rto = 2872
03/06/2013, 17:05:05.506> LVL:2 RC:   0             IPC :NAK LOSS   for disp 0 fsp  2 f_seq   0, 91 s_seq  67. (s  11 ar 0 mra 0) recode from reference
03/06/2013, 17:05:05.506> LVL:2 RC:   0             IPC :NAK LOSS   for disp 0 fsp  0 f_seq   0,119 s_seq  68. (s  11 ar 0 mra 0) recode from reference
03/06/2013, 17:05:05.506> LVL:2 RC:   0             IPC :NAK LOSS   for disp 0 fsp  1 f_seq   0, 84 s_seq  69. (s  11 ar 0 mra 0) recode from reference
03/06/2013, 17:05:06.660> LVL:2 RC:   0             IPC :NAK LOSS   for disp 0 fsp  3 f_seq   0, 72 s_seq 165. (s   2 ar 0 mra 0) recode from reference
03/06/2013, 17:05:06.660> LVL:2 RC:   0             IPC :NAK LOSS   for disp 0 fsp 10 f_seq   0, 31 s_seq 166. (s   2 ar 0 mra 0) recode from reference
03/06/2013, 17:05:06.660> LVL:1 RC:   0 MGMT_PCOIP_DATA :BW: Decrease (loss) old = 286.7509 new = 921.4788
03/06/2013, 17:05:06.660> LVL:2 RC:   0             IPC :Encoder clearing recode for disp 0 fsp  0 f_seq   0,153 s_seq   1
03/06/2013, 17:05:07.284> LVL:2 RC:   0             IPC :NAK LOSS   for disp 0 fsp  1 f_seq   0,102 s_seq 184. (s   2 ar 1 mra 0) recode from reference
03/06/2013, 17:05:07.284> LVL:2 RC:   0             IPC :Encoder clearing recode for disp 0 fsp  2 f_seq   0,111 s_seq 109
03/06/2013, 17:05:07.300> LVL:2 RC:   0             IPC :Encoder clearing recode for disp 0 fsp 10 f_seq   0, 32 s_seq 121
03/06/2013, 17:05:07.300> LVL:2 RC:   0             IPC :Encoder clearing recode for disp 0 fsp  3 f_seq   0, 76 s_seq 120
03/06/2013, 17:05:07.346> LVL:2 RC:   0             IPC :Encoder clearing recode for disp 0 fsp  1 f_seq   0,110 s_seq   1
03/06/2013, 17:05:10.576> LVL:2 RC:   0        MGMT_KMP :>>> Rxed SET_KBD_LOCALE: language=0x0409 layout=0x0000
03/06/2013, 17:05:12.869> LVL:2 RC:   0        MGMT_KMP :>>> Rxed SET_KBD_LOCALE: language=0x0409 layout=0x0000
03/06/2013, 17:05:12.916> LVL:2 RC:   0        MGMT_IMG :log: cur_s  30 max_s  60 bwc 0.00 bwt 5.51, decode rate est (MBit/sec) - 3.81
03/06/2013, 17:05:12.916> LVL:2 RC:   0        MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:Disabled, Disp_2:Disabled, Disp_3:Disabled
03/06/2013, 17:05:12.916> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC): tbl 2 fps 1.63
03/06/2013, 17:05:12.916> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC):  delta bits encoded: 4815904, delta build bits encoded: 516835.
03/06/2013, 17:05:12.916> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC):  bits/pixel - 2.41, bits/sec - 160526.18, MPix/sec - 0.07
03/06/2013, 17:05:12.916> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): fps 0.00
03/06/2013, 17:05:12.916> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0
03/06/2013, 17:05:16.535> LVL:1 RC:   0 MGMT_PCOIP_DATA :BW: Decrease (floor) old = 187.6000 new = 131.3200, tx =  46.8158, avg=33
03/06/2013, 17:05:25.115> LVL:2 RC:   0 MGMT_PCOIP_DATA :Tx thread info: round trip time (ms) = 2237, variance = 1969, rto = 4306
03/06/2013, 17:05:34.880> LVL:1 RC:   0 MGMT_PCOIP_DATA :BW: Decrease (floor) old = 131.3200 new =  91.9240, tx =  43.4903, avg=27
03/06/2013, 17:05:35.161> LVL:1 RC:   0 MGMT_PCOIP_DATA :BW: Decrease (floor) old =  91.9240 new =  64.3468, tx =  47.4739, avg=27

Hopefully this will be enough to prove my claim that it's not the View environment but instead the users connection.

Thanks!

Mike, miketabor.com
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