Internal error on View Composer

[mganassali]

Dear,

we are having a problem creating new pool or recomposing existing receiving this error "internal view composer error".

Here is our composer log:

2014-04-04 11:00:19,074 | 3             | DEBUG | ServiceCore.ActiveDirectory.AdUtil - Domain controller for domain XXXXX: dc name=XXXXXX ip=XXXXXXX site name=XXXXXXX

2014-04-04 11:00:19,105 | 3             | DEBUG | ServiceCore.DataObject.VcConfigEntryDo - Locking VC config entry c69f2348-8f53-4329-b854-3e2440454aa2 for opertion AddDeploymentGroup-be97cdd9-1b72-4393-affc-7819506fc6ed

2014-04-04 11:00:19,105 | 3             | INFO  | ServiceCore.LockManager.LockManager - A lock is requested for VcConfigEntry with id: c69f2348-8f53-4329-b854-3e2440454aa2

2014-04-04 11:00:19,136 | 3             | DEBUG | CommonLib.Security.CertificateValidation - OnCertificateValidation is called. Rquest URI: https://192.168.30.28/sdk/vimService?wsdl

2014-04-04 11:00:19,136 | 3             | FATAL | CommonLib.Security.CertificateValidation - Validation fails due to null thumbprint. URL is https://192.168.30.28/sdk/vimService?wsdl.

2014-04-04 11:00:19,136 | 3             | FATAL | CommonLib.VcSubsystem.VimClientConnection - The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.

   at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)

What can i do to solve this error message.

Every action on view connection server that include view composer action doesn't work (delete desktop,delete poo,recompose desktop,create pool etc)+

Many thanks

[vcpguy]

Did you make changes recently to Composer service account/permission/SSL ?

[mganassali]

No we didn't any changes,but we had a problem with Vcenter and we had to uninstall IIS Role on Vcenter.

How can i check Composer service account,permission or SSL troubleshooting.

Can i force view connection to reacquire SSL Thumbprint of Vcenter and Composer?

Thanks a lot

[vcpguy]

hmm Can you create a new pool - full clone and let us know the results? You have to re-install composer service but I am not sure yet.

[mganassali]

When i click edit on an existing pool or while creating a new one it says "vcenter error occurred" first and then editiging snapshot selection in vcenter tab then clicking ok it says "view composer internal error"....

[vcpguy]

Can you check the composer service if it is running, check if it is able to connect to the database, check the rights given to the the composer user ID

Thanks

[mganassali]

I solved it!!!

I followed this link http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=200200... and it solved my composer fault message.

For Vcenter my authentication info was vcentername\administrator then i put only administrator with password and everything works.

Thanks a lot for your time