Re: Identify Persona Syncing Problems - Log entire...

5harky · ‎05-01-2015

Hi all,

we're still encountering random syncing problems with view persona management (files not syncing from persona share, sometimes no files at all, sometimes only some files, sometimes desktop missing all files etc.)

Could anyone explain the following log entries and what would cause them. I do not know yet, if it is related to the syncing problems, but can't rule it out yet either.

These are log entries from a user that logged in but didn't get his files to sync from the persona share. Other settings like Outlook config were fine. It's just really the files that do not sync down sometimes.

[0][05/01/2015 08:12:28:0373][RTOGetUserData] User Data Not Found, Creating A New One: User: jimmy, Domain: AD, Sid: S-1-5-21-3458574638-2780845101-4194449012-41176, Session: 1

[0][05/01/2015 08:12:28:0498][VMWGetUserHomePath] Failed Retrieving User Info: User: jimmy, 0x5

[0][05/01/2015 08:12:28:0591][RTOGetUserProfileInfo] Failed Opening User Profile Key: User: jimmy, 0x2

[0][05/01/2015 08:12:28:0701][VMWPrePopulateRoot] Local Profile Doesn't Exist, Skipping Pre-Populate: C:\Users\jimmy

[0][05/01/2015 08:12:38:0779][VMWWaitForOfflineFileStartEvent] Timed Out Waiting For Start Event: User: jimmy, Session: 1

[0][05/01/2015 08:12:38:0826][VMWQueueFolder] Queued Folder: User: jimmy, Session: 1, Queued: 10, Path: \\shares\Persona$\Profiles\jimmy.AD.V2\Desktop

[0][05/01/2015 08:12:38:0826][VMWCreateDirectory] Failed Creating Folder: C:\Users\jimmy\Desktop, 0xD000003A

[0][05/01/2015 08:12:41:0044][VMWPopulateOfflineFiles] VMWQueryDirEA: 0x80070003

[0][05/01/2015 08:12:41:0044][VMWPopulateOfflineFiles] Finished Querying Remote Folder: User: jimmy, Session: 1, Path: \\shares\Persona$\Profiles\jimmy.AD.V2\Desktop

Not sure if this is of any help...

Thanks,

RyanH84 · ‎05-01-2015

Hi,

I replied to your original post about this and you never came back to it?

I asked about permissions in that post, still looks relevant according to your logs (possibly).

------------------------------------------------------------------------------------------------------------------------------------------------- Regards, Ryan vExpert, VCP5, VCAP5-DCA, MCITP, VCE-CIAE, NPP4 @vRyanH http://vRyan.co.uk

5harky · ‎05-01-2015

Hi Ryan,

sorry I completely forgot about that post.

To answer your questions you had in the other post:

If you access the share from the machine once logged on, are there any issues?

No issues. Can access the users profile folder on the share just fine.

Is there proper DNS configured for abcd-cifs-xx.nas.xxx ? (Forward/Reverse?)

Yes.

Have you tried removing the profile of the user from the share and trying to login again with a brand new one?

Yes. Sometimes it fixes it for a certain time, sometimes it doesn't. It happens randomly to random users.

Have you checked permissions on the share? Tried enabling more permissions?

Permissions are set as per VMware best practices, which refer to Windows Roaming Profile permissions. There is one group though, the local "Administrator" group, which is added automatically

on the NTFS permissions level. It is a NetApp CIFS share and right now I have no idea why that group gets added automatically.

VMware had a look at our share and except for that one group, they said it is configured just fine.

The share level permissions is set to "Domain Users".

Thanks,

RyanH84 · ‎05-01-2015

Hi,

No worries! Looks like an interesting one, that's for sure! I'm not sure on the errors exactly, but it certainly doesn't look healthy.

Is there any chance that you can setup a Windows Server share to test on and temporarily re-direct some profiles there to test? At this stage I'm thinking of eliminating potential causes (NetApp CIFS share). Just thinking of things to try really to narrow the root cause down!

------------------------------------------------------------------------------------------------------------------------------------------------- Regards, Ryan vExpert, VCP5, VCAP5-DCA, MCITP, VCE-CIAE, NPP4 @vRyanH http://vRyan.co.uk

5harky · ‎05-01-2015

I might end up doing just that.

Question;

In this post you mentioned "This enabled me to prove that the problem was permission related (in fact it was SHARE permissions, not NTFS)"

What was configured wrong before you fixed it? For the share permissions it is recommended to add the security groups that need access to it.

What we did, is we just added "Domain Users", and not the actually persona management security groups. It should work in theory, so I don't think that is what's causing it. Just wanted mention it and am curious what share level permissions you initially configured that caused it to fail.

Thanks,

RyanH84 · ‎05-01-2015

Hi,

I actually had to troubleshoot that issue for a colleague of mine who had set the shares up and I noticed odd behavior with profiles on our VDI. Essentially I did a similar thing, testing a separate share, targeting specific test users via GPO. In the end it turned out to be the DFS share permissions. I believe the correct practice is to set the share permissions open, but then lock down the NTFS permissions on the folders themselves.

At your stage, I'd definitley look at the route of testing another Windows share to start eliminating what the problem is, it's not too much work!

------------------------------------------------------------------------------------------------------------------------------------------------- Regards, Ryan vExpert, VCP5, VCAP5-DCA, MCITP, VCE-CIAE, NPP4 @vRyanH http://vRyan.co.uk

5harky · ‎05-04-2015

I've setup a Windows 2012 share over the weekend and followed best practices. I also did not turn on DFS or dedup.

But still, similar syncing issues. I enabled the very minimum GPO settings. Basically just that it is persona enabled and the share location.

The syncing TO the persona share is fine. It's just that when users log in, sometimes their files are not displayed (desktop, my documents etc.). Printers, drive mappings etc. are fine.

At this point I have no clue anymore why these syncing issues happen .

The test profile I used was no more than 300MB in size. The Windows Event Viewer shows a persona entry saying it loaded successfully after 27.3 seconds.

5harky · ‎05-11-2015

Alright, I have spent hours reviewing logs and events and compared between when it loaded profiles correctly and when it didn't load correctly.

The only difference I've found is in the "VMWVvp_Status.txt" file which is located in: C:\ProgramData\VMware\VDM\logs

The logs in said file, are all the same, except for the very last lines of it (**User Data Start**). When it loads successfully, the log is much shorter compared to when it fails. Below are the logs, first the successful on and second the one when it fails. I've highlighted failed messages red. Though I still have no clue about the why and what causes the profile to load.

When loading profile correctly:

***************************************************************************

[0][05/10/2015 12:27:14:0276][RTODumpUserData ] ************************************** User Data Start **************************************

[0][05/10/2015 12:27:14:0276][RTODumpUserData ] *************************************** User Data End ***************************************

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] ******************** Path Table Start, Addr: 0x4DD6B8 ********************

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] NumPaths: 0

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] ShortLength: 5

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] bGPOPath: 1

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] szRegDataDir: \DosDevices\C:\ProgramData\VMware\VDM\Persona Management\data\%ws.reg

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] szTempDataDir: C:\ProgramData\VMware\VDM\Persona Management\data\

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] szLocalVolumeName: \Device\HarddiskVolume2

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] szLocalDriveLetter: C:

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] szLocalProfilePathShort: Users

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] szLocalProfilePathWithSlashes: \Users\

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] szUpperLocalProfilePathShort: USERS

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] szFQLocalProfilePath: \Device\HarddiskVolume2\Users

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] szProfilesDirectory: C:\Users\

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] szProfilesDirectoryShort: C:\Users

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] szUpperWinPath: C:\WINDOWS

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] szLocalSettings: AppData\Local

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] szUpperLocalSettings: APPDATA\LOCAL

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] szAppData: AppData\Roaming

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] Configured Default Profile: \DEVICE\HARDDISKVOLUME2\Users\Default

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] Default Local Default Profile: \Device\HarddiskVolume2\Users\Default

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] Default Network Default Profile:

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] szStartMenu: AppData\Roaming\Microsoft\Windows\Start Menu

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] szHelperPath:

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] szInstallDir:

[0][05/10/2015 12:27:14:0276][RTODumpPathTableEntries ] User Table Is Empty

[0][05/10/2015 12:27:14:0276][RTODumpPathTable ] *************************** Path Table End ***************************

****************

When loading the profile fails:

[0][05/09/2015 20:45:11:0650][RTOLogSettings ] ***************************************************************************

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] ************************************** User Data Start **************************************

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] ******************** User: johndoe, Addr: 0x00327B98 *******************

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] pUserSid: 0x00345618

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] szUserSid: S-1-5-21-2458574638-2780845101-4193349012-15937

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] Key: 0

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] RefCount: 2

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] Sessions: 1

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] SessionCount: 1

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] ProfileDeleted: 0

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] ProfileDeleteFailed: 0

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] DeleteAttempts: 0

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] LocalUserLength: 8

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] szKeyPath: SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-2458574638-2780845101-4193349012-15937

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] szDomain: AD

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] szLogonUser: johndoe

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] szLocalUser: johndoe

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] szLocalPath: C:\Users\johndoe

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] szUpperLocalUser: C:\USERS\johndoe

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] szHomeDir:

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] FileCopyCritSec: 0x00833E00

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] bLogonUserFromLSA: 0

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] mapSessions: 0x0400F2F8

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] mapSessions->Count: 1

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] ************************************* Session Data Start *************************************

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] ******************** User: johndoe, Session: 1, Addr: 0x00377DA0 *******************

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] AuthId: (0x0,0x276F72)

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] PathTableEntry: 0x00328400

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] PathTableEntry->bIsAltPath: 0

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] PathTableEntry->Hash: 1990657372

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] PathTableEntry->PathLength: 49

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] PathTableEntry->ShortLength: 47

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] PathTableEntry->szMachineName: shares

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] PathTableEntry->szRemotePath: \\persona\VDI-Profiles$\johndoe.AD.V2

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] PathTableEntry->szRemotePathShort: persona\VDI-Profiles$\johndoe.AD.V2

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] PathTableEntry->szUpperRemotePathShort: PERSONA\VDI-Profiles$\johndoe.AD.V2

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] AltPath.AltPath.bIsAltPath: 0

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] AltPath.AltPath.Hash: 0

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] AltPath.AltPath.PathLength: 0

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] AltPath.AltPath.ShortLength: 0

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] AltPath.AltPath.szMachineName:

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] AltPath.AltPath.szRemotePath: \\persona\VDI-Profiles$\johndoe.AD.V2

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] AltPath.AltPath.szRemotePathShort:

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] AltPath.AltPath.szUpperRemotePathShort:

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] AltPath.ProfilePath.bIsAltPath: 0

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] AltPath.ProfilePath.Hash: 1990657372

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] AltPath.ProfilePath.PathLength: 49

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] AltPath.ProfilePath.ShortLength: 47

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] AltPath.ProfilePath.szMachineName: persona

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] AltPath.ProfilePath.szRemotePath: \\persona\VDI-Profiles$\johndoe.AD.V2

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] AltPath.ProfilePath.szRemotePathShort: persona\VDI-Profiles$\johndoe.AD.V2

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] AltPath.ProfilePath.szUpperRemotePathShort: persona\VDI-Profiles$\johndoe.AD.V2

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] AltPath.bUserAltPath: 1

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] AltPath.Flags: 0x0

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] AltPath.szLocalPath:

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] bEnabled: 1

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] bHaveVmwareSettings: 1

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] bIsConsoleSwitch: 0

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] dwSessionId: 1

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] FilesToSync: 0

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] FilesSynced: 0

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] FilesFound: 288

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] FoldersFound: 175

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] FoldersCreated: 0

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] FolderErrors: 12

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] FoldersCompleted: 12

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] FoldersQueued: 13

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] AggregateProfileLoadDuration: 18.48

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] ActualProfileLoadDuration: 17.44

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] ProfileLoadInitDuration: 10.00

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] ProfileSyncDone: 0

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] FileCopyDone: 0

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] BytesToCopy: 0

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] BytesCopied: 0

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] LoggedOff: 0

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] LoggingOff: 0

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] Linked: 0

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] hToken: 0x00000320

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] hDesktopRefreshEvent: 0x00000324

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] hLogoffEvent: 0x00000314

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] hLogonEvent: 0x000002D8

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] hTerminateEvent: 0x00000308

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] hQuickLaunchRefreshEvent: 0x00000328

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] hProfileCleanupEvent: 0x00000318

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] hProfileCleanupTerminateEvent: 0x0000031C

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] hProfileTimer: 0x00000000

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] ProfileType: 2

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] LogoffTime: 00:00:00:0000 1/1/1601

[0][05/09/2015 20:45:11:0650][RTODumpUserSessionData ] *********************************************************

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] *********************************** Session Data End ***********************************

[0][05/09/2015 20:45:11:0650][RTODumpUserData ] *************************************** User Data End ***************************************

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] ******************** Path Table Start, Addr: 0x33AFC8 ********************

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] NumPaths: 1

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] ShortLength: 5

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] bGPOPath: 1

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] szRegDataDir: \DosDevices\C:\ProgramData\VMware\VDM\Persona Management\data\%ws.reg

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] szTempDataDir: C:\ProgramData\VMware\VDM\Persona Management\data\

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] szLocalVolumeName: \Device\HarddiskVolume2

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] szLocalDriveLetter: C:

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] szLocalProfilePathShort: Users

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] szLocalProfilePathWithSlashes: \Users\

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] szUpperLocalProfilePathShort: USERS

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] szFQLocalProfilePath: \Device\HarddiskVolume2\Users

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] szProfilesDirectory: C:\Users\

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] szProfilesDirectoryShort: C:\Users

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] szUpperWinPath: C:\WINDOWS

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] szLocalSettings: AppData\Local

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] szUpperLocalSettings: APPDATA\LOCAL

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] szAppData: AppData\Roaming

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] Configured Default Profile: \DEVICE\HARDDISKVOLUME2\Users\Default

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] Default Local Default Profile: \Device\HarddiskVolume2\Users\Default

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] Default Network Default Profile: \DC8\NETLOGON\Default

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] szStartMenu: AppData\Roaming\Microsoft\Windows\Start Menu

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] szHelperPath:

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] szInstallDir:

[0][05/09/2015 20:45:11:0650][RTODumpPathTableEntries ] ***** Path Table Entry 0, Addr: 0x328400 *****

[0][05/09/2015 20:45:11:0650][RTODumpPathTableEntries ] ListEntry->Blink: 0x3107F8

[0][05/09/2015 20:45:11:0650][RTODumpPathTableEntries ] ListEntry->Flink: 0x3107F8

[0][05/09/2015 20:45:11:0650][RTODumpPathTableEntries ] Hash: 0x76A7055C

[0][05/09/2015 20:45:11:0650][RTODumpPathTableEntries ] bIsAltPath: 0

[0][05/09/2015 20:45:11:0650][RTODumpPathTableEntries ] ShortLength: 47

[0][05/09/2015 20:45:11:0650][RTODumpPathTableEntries ] PathLength: 49

[0][05/09/2015 20:45:11:0650][RTODumpPathTableEntries ] szMachineName: persona

[0][05/09/2015 20:45:11:0650][RTODumpPathTableEntries ] szRemotePath: \\persona\VDI-Profiles$\johndoe.AD.V2

[0][05/09/2015 20:45:11:0650][RTODumpPathTableEntries ] szRemotePathShort: persona\VDI-Profiles$\johndoe.AD.V2

[0][05/09/2015 20:45:11:0650][RTODumpPathTableEntries ] szUpperRemotePathShort: persona\VDI-Profiles$\johndoe.AD.V2

[0][05/09/2015 20:45:11:0650][RTODumpPathTableEntries ] ********************************************

[0][05/09/2015 20:45:11:0650][RTODumpPathTable ] *************************** Path Table End ***************************

RyanH84 · ‎05-12-2015

Hmm, those logs don't really offer much help do they! I can't say I've ever seen this before, it seems very strange. Does it happen to all users at random, or specific ones?

Have you run the Persona Management tool Fling that validates all permissions on your shares? I'm sure they are correct but worth checking. Have you got the latest ADMX files for your persona GPO? Have you tried disabling that on your users OU and trying another one with minimum settings?

I'm really spit balling at this stage but thought I'd try to offer some extra troubleshooting suggestions!

------------------------------------------------------------------------------------------------------------------------------------------------- Regards, Ryan vExpert, VCP5, VCAP5-DCA, MCITP, VCE-CIAE, NPP4 @vRyanH http://vRyan.co.uk

5harky · ‎05-12-2015

I have run the fling against the share and got following results (see below). Before, I'd like to show you how it's setup:

persona$\poolA\username.AD.V2

persona$: root share (this is where i run the fling against)

Share Permissions: Domain Users: FC

NTFS Permissions: Everyone: FC

\poolA: the different pool folders which contain the actual user profile folders

NTFS Permissions: Creator Owner: FC: Subfolders and files only | not inherited

System: FC: This folder, subfolders and files |not inherited

Entitlement group containing provisioned user accounts: List folder / read data, Create folders, append data : This folder only | not inherited

\username.AD.V2: the actual user profile folders

NTFS Permissions: System: FC: This folder, subfolders and files | not inherited

User account: FC: This folder, subfolders and files | not inherited

Administrators: FC: This folder, subfolders and files | This group gets added by NetApp automatically and I do no know why.

Fling results Share:

*************************************************************************************

* Horizon View Persona Management Share Validation Tool *

*************************************************************************************

* Date: 05/12/2015

* Time: 09:28:26:600

* Folder Type: share

* Folder Path: \\share\Persona$

* User Group: Domain Users

*************************************************************************************

Owner:

Administrators

Defaulted: 0

Group:

Administrators

Defaulted: 0

Security Descriptor String:

O:BAG:BAD:(A;;FA;;;WD)(A;OICIIO;GA;;;WD)

Security Descriptor Control: (0x8004)

SE_DACL_PRESENT

SE_SELF_RELATIVE

SD Characteristics:

Dacl Auto Inherited: 0

Dacl Defaulted: 0

Dacl Present: 1

Dacl Protected: 0

Group Defaulted: 0

Owner Defaulted: 0

Self Relative: 1

*************************************************************************************

* NTFS Permissions *

*************************************************************************************

Sid(0): S-1-1-0

Account Name: Everyone

Mask: (0x1F01FF)

FULL_CONTROL

FILE_GENERIC_READ

FILE_GENERIC_WRITE

FILE_GENERIC_EXECUTE

FILE_READ_DATA/FILE_LIST_DIRECTORY

FILE_WRITE_DATA/FILE_ADD_FILE

FILE_APPEND_DATA/FILE_ADD_SUBDIRECTORY

FILE_READ_EA

FILE_WRITE_EA

FILE_EXECUTE/FILE_TRAVERSE

FILE_DELETE_CHILD

FILE_READ_ATTRIBUTES

FILE_WRITE_ATTRIBUTES

STANDARD_RIGHTS_READ

STANDARD_RIGHTS_WRITE

DELETE

READ_CONTROL

WRITE_DAC

WRITE_OWNER

SYNCHRONIZE

Type: (0x0)

ACCESS_ALLOWED_ACE_TYPE

Flags: (0x0)

NA

Sid(1): S-1-1-0

Account Name: Everyone

Mask: (0x10000000)

GENERIC_ALL

Type: (0x0)

ACCESS_ALLOWED_ACE_TYPE

Flags: (0xB)

CONTAINER_INHERIT_ACE

INHERIT_ONLY_ACE

OBJECT_INHERIT_ACE

*************************************************************************************

* Share Permissions *

*************************************************************************************

Sid(0): S-1-5-21-3458574638-2780845101-4193349012-515

Account Name: Domain Users

Mask: (0x1F01FF)

FULL_CONTROL

FILE_GENERIC_READ

FILE_GENERIC_WRITE

FILE_GENERIC_EXECUTE

FILE_READ_DATA/FILE_LIST_DIRECTORY

FILE_WRITE_DATA/FILE_ADD_FILE

FILE_APPEND_DATA/FILE_ADD_SUBDIRECTORY

FILE_READ_EA

FILE_WRITE_EA

FILE_EXECUTE/FILE_TRAVERSE

FILE_DELETE_CHILD

FILE_READ_ATTRIBUTES

FILE_WRITE_ATTRIBUTES

STANDARD_RIGHTS_READ

STANDARD_RIGHTS_WRITE

DELETE

READ_CONTROL

WRITE_DAC

WRITE_OWNER

SYNCHRONIZE

Type: (0x0)

ACCESS_ALLOWED_ACE_TYPE

Flags: (0x0)

NA

*************************************************************************************

* Results Summary *

*************************************************************************************

Counts:

Empty DACL: 0

Null DACL: 0

Bad Permissions: 1

Access Denied Aces: 0

Path:

\\share\Persona$

NTFS Results:

[ERROR] Domain Users Not Found

[ERROR] Creator Owner Not Found

[ERROR] System Not Found

[ERROR] NTFS Permissions Insufficient!!

Share Results:

Domain Users has Full Control

Share Permissions Meet Minimum Requirements

*************************************************************************************

* End of Report *

*************************************************************************************

I've also ran it against the actual user profile folder but didn't get any errors:

*************************************************************************************

* File/Folder Results Summary *

*************************************************************************************

Path:

\\share\persona$\poolA\johndoe.AD.V2\Searches\Everywhere.search-ms

NTFS Results:

NTFS Permissions Meet Minimum Requirements

*************************************************************************************

Overall Results *

*************************************************************************************

Counts:

Files: 531

Folders: 231

Junctions: 0

Empty DACL: 0

Null DACL: 0

Bad Owner: 0

Bad Permissions: 0

Access Denied Aces: 0

*************************************************************************************

* End of Report *

*************************************************************************************

brickleberry · ‎07-08-2018

for post 7 in this thread :

do you have the logs reversed?

you say that when the logs say:

************************************** User Data Start **************************************

*************************************** User Data End ***************************************

that it works.

for me, this is the error for when the profile fails to load.

i have a view 6.1 setup that works.

i have a 7.5 horizon setup that has been nothing less than painful.

i have the 7.5 with the hopes of moving to it from the 6.1.

same image on both. just newer agent/tools/hardware/gpo, all the things to get it running on 7.5

same user, same gpo settings, 7.5 will not even log any user data.

All

Identify Persona Syncing Problems - Log entires