Horizon remote assistance for MAC

[john_its]

Hello,

Recently we started to use the Helpdesk Remote assistance tool in Horizon.

Although in Windows it works easy, so far I could not find a way to open the "msrcIncident" file in a MAC in order to connect to the users VM.

Has anyone found a way to do this?

Thanks

[john_its]

just bumping this up in case someone has found a way!!

[sjesse]

I'm aware of no way of how to run remote assistance on a mac, its a microsoft product designed for microsoft operating systems. Hopefully they add something like vnc to the helpdesk too that is more widely available.