simonsimon1129
Contributor
Contributor

Horizon client cant connect to connection server "ERROR:Timeout was reached"

Where should I start troubleshooting I cant connect my Horizon Client my home laptop. "ERROR:Timeout was reached".
How to fix this ?

Locally my set up is working, but using client that's my error. 1st time deploying Horizon.
Here are some info's log file and screenshot

connectionsvr-vdm-sdct-20200521-2328-server.zip - Google Drive
error client.PNGdashboard.PNG
Regards,

0 Kudos
10 Replies
Shreyskar
VMware Employee
VMware Employee

What is the horizon client version you are running?

Did you install it from windows store?

Are you connecting internally or from external network? Does the connection goes through a security server/UAG/load balancer?

Check if VMware Knowledge Base  helps Or else please provide the client log bundle and share:VMware Knowledge Base

0 Kudos
simonsimon1129
Contributor
Contributor

What is the horizon client version you are running?

client version.PNG

Did you install it from windows store?
No, from VMware website sir.

Are you connecting internally or from external network? Does the connection goes through a security server/UAG/load balancer?

Client = External network.
Connection server goes through Security server. no Load balancer

Horizon is working properly in local/internal.

0 Kudos
Shreyskar
VMware Employee
VMware Employee

What is the URL you are connecting to? Try using the public IP address instead of FQDN and see.

Check the URL is correctly set on security server tunnel URL under PCoIP and Blast external URLs. Try to switch the protocol and see if it works with any.

0 Kudos
simonsimon1129
Contributor
Contributor

pastedImage_1.png

This show when accessing internally/Local

On the other hand external:
Blast:
pastedImage_0.png

PCOIP:

pastedImage_4.png

0 Kudos
Shreyskar
VMware Employee
VMware Employee

Since it fails only from outside, please check the all required ports are open on firewall. Since you are using HTML client, it will utilize blast protocol. Please check VMware Knowledge Base  and verify all mentioned ports are open between client to security server and then security server to connection server on backend firewall.

0 Kudos
simonsimon1129
Contributor
Contributor

I already disable firewall on connection and security server. is that okay ?

0 Kudos
Shreyskar
VMware Employee
VMware Employee

Do you have security server in DMZ? Disabling OS level firewall is not enough.

You need to check your firewall settings of DMZ.

0 Kudos
simonsimon1129
Contributor
Contributor

I dont have DMZ, in my Security server .....

0 Kudos
Shreyskar
VMware Employee
VMware Employee

Hi

Please follow below doc and check if it resolves the issue (Considering all ports requirements are met):

Allow HTML Access Through a Gateway

Make sure external URLs are correct as per: Modify the External URLs for a Security Server

0 Kudos
Sam0054
Contributor
Contributor

I got similar error however mine was "Connection timed out reach".

Solution.

I logged unto the connection server, windows services, restarted VMware Horizon view Connection Server services and it works.

If the service does not restarted properly, do a manual restart.

 

Hope it helps.

0 Kudos