Horizon client- Install failed on Windows 10 x64

[Customer1]

Hi all,

I'm trying to install Horizon client on my Windows 10 and keep getting the 'install failed' screen.  I tried looking up solutions online but with no success.  Hopefully some of you all can help me - thank you.  Logs are attached.

Thanks,

[scott28tt]

The IT Support team that look after your Horizon deployment should be your first point of contact, what did they say?

[FelixYan]

The attached log is related with vmplayer but not Horizon. Please make sure you want to ask the question about Horizon and upload the specified log here, thanks!

2021-07-10T19:10:01.668-06:00| vmplayer| I005: Log for VMware Player pid=12708 version=16.1.2 build=build-17966106 option=Release
2021-07-10T19:10:01.668-06:00| vmplayer| I005: The host is 64-bit.
2021-07-10T19:10:01.668-06:00| vmplayer| I005: Host codepage=windows-1252 encoding=windows-1252
2021-07-10T19:10:01.668-06:00| vmplayer| I005: Host is Windows 10 Home, 64-bit (Build 19041.1083)
2021-07-10T19:10:01.617-06:00| vmplayer| I005: VTHREAD 12620 "vmplayer"
2021-07-10T19:10:01.626-06:00| vmplayer| I005: DictionaryLoad: Cannot open file "C:\Users\Fred\AppData\Roaming\VMware\config.ini": The system cannot find the file specified.
2021-07-10T19:10:01.626-06:00| vmplayer| I005: [msg.dictionary.load.openFailed] Cannot open file "C:\Users\Fred\AppData\Roaming\VMware\config.ini": The system cannot find the file specified.
2021-07-10T19:10:01.626-06:00| vmplayer| I005: PREF Optional preferences file not found at C:\Users\Fred\AppData\Roaming\VMware\config.ini. Using default values.
2021-07-10T19:10:01.626-06:00| vmplayer| I005: UUID: SMBIOS UUID is reported as '06 85 0c 69 4c c2 e8 11-9f 6c 80 2b f9 16 cc 14'.
2021-07-10T19:10:01.629-06:00| vmplayer| I005: DictionaryLoad: Cannot open file "C:\Users\Fred\AppData\Roaming\VMware\preferences.ini": The system cannot find the file specified.
2021-07-10T19:10:01.629-06:00| vmplayer| I005: [msg.dictionary.load.openFailed] Cannot open file "C:\Users\Fred\AppData\Roaming\VMware\preferences.ini": The system cannot find the file specified.
2021-07-10T19:10:01.629-06:00| vmplayer| I005: PREF Optional preferences file not found at C:\Users\Fred\AppData\Roaming\VMware\preferences.ini. Using default values.
2021-07-10T19:10:01.629-06:00| vmplayer| I005: POLL Using the WSAPoll API Implementation for PollDefault
2021-07-10T19:10:01.631-06:00| vmplayer| I005: LOCALE windows-1252 -> NULL User=409 System=409
2021-07-10T19:10:01.634-06:00| vmplayer| I005: lib/ssl: OpenSSL using RAND_OpenSSL for RAND
2021-07-10T19:10:01.634-06:00| vmplayer| I005: lib/ssl: protocol list tls1.2
2021-07-10T19:10:01.634-06:00| vmplayer| I005: lib/ssl: protocol list tls1.2 (openssl flags 0x17000000)
2021-07-10T19:10:01.634-06:00| vmplayer| I005: lib/ssl: cipher list ECDHE+AESGCM:RSA+AESGCM:ECDHE+AES:RSA+AES
2021-07-10T19:10:01.634-06:00| vmplayer| I005: lib/ssl: curves list prime256v1:secp384r1:secp521r1
2021-07-10T19:10:01.636-06:00| vmplayer| I004: gVmomi: gvmomi_init: success.
2021-07-10T19:10:01.665-06:00| vmplayer| I005: Win32U_GetFileAttributes: GetFileAttributesExW("C:\Users\FRED\AppData\Local\Temp\vmware-Fred", ...) failed, error: 2
2021-07-10T19:10:01.677-06:00| vmplayer| I005: VMware Player
2021-07-10T19:10:01.677-06:00| vmplayer| I005: Command line:
2021-07-10T19:10:01.677-06:00| vmplayer| I005: "C:\Program Files (x86)\VMware\VMware Player\vmplayer.exe"

[domdsouza]

I've had a similar issue before and it turned out to the AntiVirus software. The client install tries to write an entry in the hosts file of a Windows machine and some AV software will block that. You can temporarily disable the AV software, while installing the client.