Horizon client - Install Failed

[Tiger666]

Trying to install horizon client on my personal Win 10 PC. I've had it installed before but this time I just get Install Failed. I've attached the logs. I'm on Win 10 64bit 19041.450.

[Lalegre]

Hello Tiger666​,

I can see these extracts inside the vminst log:

inst-build-16490312| E2: VNLDeleteSystemFile: failed to delete 0x00000002 'C:\WINDOWS\system32\drivers\vmusb.sys'

2020-09-02T08:43:27.782+01:00| inst-build-16490312| E2: VNLDeleteSystemFile: failed #3 to delete 0x00000002 'C:\WINDOWS\SysWOW64\drivers\vmusb.sys'

Could you go on that path and try to remove those two files manually if they are there? It could be that they keep orphaned from your last installation.

[Tiger666]

Those two files are not there.

[domdsouza · Accepted solution]

This is what's causing the issue.

vdmInstUtil: 09/02/20 08:43:33 ERROR: Failed writing to file "C:\WINDOWS\system32\Drivers\etc\hosts".

For some silly reason, it wants to add an entry to the hosts file as shown below.

127.0.0.1 view-localhost # view localhost server

A lot of AntiVirus applications will prevent this, and hence the failed install. The workaround is to stop the AV temporarily until the install is complete, or add those entries manually. If that entry exists, it will skip that part.

[Tiger666]

You've got it. Added the line and it skipped and installed. Thanks a lot.

[grimb1e]

This trick really works. Thank you very much.

[bobkingpdx1]

Hello,

I'm attempting to install the VMware Horizon 7 Client to a Windows 10 (22h2) machine (physical Dell laptop) and getting "Install Failed." When I look in the logs I find any number of lines marked error but the line I believe is relevant is:
"Error 0x80070643: Failed to install MSI package."
After reviewing the associated posts here, I tried:

- rebooting
- adding the line "127.0.0.1 view-localhost # view localhost server" to the Hosts file

- turning off all Sophos A/V services

- uninstalling Sophos A/V then rebooting

Same result each time. I've attached the most recent log files. Any help will be appreciated.

Thanks!