VMware Horizon Community
SalsaStew
Contributor
Contributor

Horizon agent “Agent Unreachable” on physical desktops

Hi all, has anyone experienced the Horizon agent going into a “Agent Unreachable” state on physical desktops?

We have desktop pools in our Horizon 7.10 environment that contain both virtual and physical machines.

Thanks in advance.

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kvmw2130
VMware Employee
VMware Employee

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Shreyskar
VMware Employee
VMware Employee

Hi SalsaStew

To support Physical PC access through Horizon, kindly validate if below conditions are met:

- Physical PC is only supported with Windows 10 Enterprise Edition with Horizon view 7.7 or higher. (See Release Notes for VMware Horizon 7 version 7.7   )

- Windows 10 Pro Edition may work but is not officially supported. The RDP protocol should be used for Windows 10 Pro Edition

- Recommended protocol is BLAST Extreme. You can use RDP Protocol as well

- Windows 10 versions supported are 1803, 1809, 1903 and 1909

-For Windows 10 1903 or higher, only View agent 7.12 is supported. (See https://kb.vmware.com/s/article/67763 )

- Ensure that Microsoft updates are upto date as KB4517211 and KB4520390 are must for 1903 and 1909, otherwise, you might see a black screen when connect to Win 10 Physical PC with Agent 7.12 (See Release Notes for VMware Horizon 7 version 7.12 )

- For more information on accessing PCs with Horizon, refer to https://techzone.vmware.com/resource/using-horizon-7-access-physical-windows-machines#_Network_Ports