VMware Horizon Community
BobParr
Contributor
Contributor

Horizon View question

I have a set up with two connection servers (A and B), a Security server  and a farm.  Connection server A handles all the internal connections while connection server B handles all the external connections through the security server.  Suddenly, no one can connect from outside.  If I connect to connetion server B from insider our network, directly (not going through the security server) it works fine.  If I connect to the security server from inside or outside, it will connect to the connection server, and show me the applications that I have access to, but when I try to launch any of them, it gets as far as saying "A connection  has been established and the application is loading"  but then times out or says "The connection to the remote computer ended"  I have looked through several of the windows event logs on all three servers Security, connection B and the farm, but cannot find any reason the applications will no load if I am going through the security server.  It worked last week and I don't know what has changed.

Any help that can even point me in the right direction would be greatly appreciated.

Bob

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bayupw
Leadership
Leadership

Moderator note: Moved to the relevant sub-forum area, VMware Horizon > VMware View

Bayu Wibowo | VCIX6-DCV/NV
Author of VMware NSX Cookbook http://bit.ly/NSXCookbook
https://github.com/bayupw/PowerNSX-Scripts
https://nz.linkedin.com/in/bayupw | twitter @bayupw
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markbenson
VMware Employee
VMware Employee

If it was working and then without anyone changing the Security Server, it stopped working then it could be that your firewall admin changed the rules to block PCoIP or Blast. Does it fail with PCoIP and Blast or just one of those.

PCoIP requires TCP and UDP 4172.

Blast requires TCP 8443 between client and Security Server and TCP 22443 between Security Server and the virtual desktops.

Firewall logs might help you.

Mark

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ArnoM
Enthusiast
Enthusiast

From you client machine, run C:\Program Files (x86)\VMware\VMware Horizon View Client\DCT\support.bat and check the PCoIP log file if you see any errors what's causing the issue.

The log files will be generated on your desktop.

Blog: https://arnomeijroos.com/ Twitter: @ACMeijroos
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BobParr
Contributor
Contributor

I am also the firewall admin and made no access changes.  Also the security server has two nics on in the DMZ and one in the server network where the rest of the horizon view environment is.   Also I can connect to the external server (inside the server network) so it seems that the security server (DMZ) is talking to the connection server fine.  But for some reason if the connection comes from the security server, the apps don't get served.  If I understand the messages the connection server establishes a connection to the application server but then it times out.

Cannot figure out where to find horizon log files.  I will run that command to see if that helps.

Bob

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