aaVM1
Contributor
Contributor

Horizon View - GetDisplayProtocolPerformanceData Error

Hi,

I'm getting the following error during Performance_GetDisplayProtocolPerformanceData method from Horizon API 7.6.0:

VMware.Hv.VimException: ExceptionType : VMware.Hv.UnexpectedFault

ErrorMessage : Failed to do helpdesk operation for session ****

CauseString : [HelpdeskOperation]com.vmware.vdi.sessionclientapi.OperationFailedException:  - failed to get protocol metrics

CauseStackTrace : System.String[]

ErrorCode :

ErrorAttributes :  ---> System.ServiceModel.FaultException`1[ViewApi.RuntimeFault]: Failed to do helpdesk operation for session ***

Server stack trace:

   at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)

   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:

   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

   at ViewApi.viewApiPortType.Performance_GetDisplayProtocolPerformanceData(Performance_GetDisplayProtocolPerformanceDataRequest request)

   at VMware.Hv.Performance.Performance_GetDisplayProtocolPerformanceData(SessionId id)

   --- End of inner exception stack trace ---

   at VMware.Hv.Performance.Performance_GetDisplayProtocolPerformanceData(SessionId id)

Any ideas why it's happening?

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1 Reply
Lieven
Hot Shot
Hot Shot

I have a similar error when trying to access the helpdesk functionality from within the Horizon console.

Error: "Failed to do helpdesk for session ...."

This error occurs only when we want to take Remote control for users who mention that there VDI is stuck.

Any ideas?