EricNichols
Hot Shot
Hot Shot

Horizon View 6 - a few users must attempt to log in repeadly

Usually by the fourth attempt, they are authenticated. Otherwise they get "unknown user name or bad password" and eventually "Maximum login attempts exceeded".

Interestingly, in the connections server security logs, sometimes there are no audit failed or succeeded entries for these people. Its almost like they are authenticating to some phantom connections server. Any ideas?

Connection server 6.0.0 build-1884746

Linux Horizon View Client 3.1.0-2095124

After scouring the KB's, this is the closest thing I could come up with:

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=203595...

These do not appear to be relevant:

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=200170...

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=202180...

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=205261...

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=208668...

I was able to find client logs and for these attempts, there was the event log faulure "Unknown user name or bad password". But I swear it was typed correctly. Looks like it took 11 attempts here:

Nov 17 17:51:03.673: vmware-view 11107| Log for vmware-view pid=11107 version=3.1.0-2095124

Nov 17 17:51:03.673: vmware-view 11107| Relative or system path /bin/../share/locale does not exist.

Nov 17 17:51:03.674: vmware-view 11107| Could not find locale directory; falling back to /usr/share/locale

Nov 17 17:51:03.674: vmware-view 11107| Using locale directory /usr/share/locale

Nov 17 17:51:03.674: vmware-view 11107| Couldn't open '/root/.vmware/view-recent-brokers' for reading, no list of recent brokers

Nov 17 17:51:03.674: vmware-view 11107| Couldn't open '/root/.vmware/view-trusted-brokers' for reading, no list of trusted hosts.

Nov 17 17:51:03.674: vmware-view 11107| Couldn't open '/etc/vmware/view-keycombos-config' for reading, no list of key combos for host.

Nov 17 17:51:03.676: vmware-view 11107| Using non-interactive mode.

Nov 17 17:51:03.676: vmware-view 11107| Initializing smartcard modules

Nov 17 17:51:03.676: vmware-view 11107| Loaded 0 modules from /usr/lib/vmware/view/pkcs11

Nov 17 17:51:03.680: vmware-view 11107| g_object_set_valist: object class `GtkSettings' has no property named `gtk-button-images'

Nov 17 17:51:03.680: vmware-view 11107| Using glib version 2.26.1

Nov 17 17:51:03.680: vmware-view 11107| Using gtk+ version 2.22.0

Nov 17 17:51:03.680: vmware-view 11107| Using window manager IceWM 1.3.8pre1 (Linux 2.6.35-28-liscon/i686)

Nov 17 17:51:03.682: vmware-view 11107| Built using OpenSSL 1.0.1h 5 Jun 2014

Nov 17 17:51:03.682: vmware-view 11107| Using libcurl/7.32.0 OpenSSL/1.0.1h zlib/1.2.3.4 c-ares/1.9.1

Nov 17 17:51:03.682: vmware-view 11107| Icon cache root dir will be: /root/.vmware/icon/.

Nov 17 17:51:03.682: vmware-view 11107| CdkFs_CopyDirectoryInfo: directory /root/.vmware/icon/ is empty.

Nov 17 17:51:03.727: vmware-view 11107| We can use all monitors.

Nov 17 17:51:03.729: vmware-view 11107| Disconnecting from broker (null)

Nov 17 17:51:03.730: vmware-view 11107| TaskCombiner: CdkGetLaunchItemsTask(TODO) added, group task num:1, total task num:1.

Nov 17 17:51:03.730: vmware-view 11107| TaskCombiner: CdkGetUserGlobalPreferencesTask(TODO) added, group task num:2, total task num:2.

Nov 17 17:51:03.731: vmware-view 11107| TaskCombiner: CdkGetTunnelConnectionTask(TODO) added, group task num:3, total task num:3.

Nov 17 17:51:03.731: vmware-view 11107| TaskCombiner: Group Tasks(3):CdkGetLaunchItemsTask(TODO),CdkGetUserGlobalPreferencesTask(TODO),CdkGetTunnelConnectionTask(TODO),

Nov 17 17:51:03.731: vmware-view 11107| TaskCombiner: CdkGetConfigurationTask(TODO) added, group task num:1, total task num:4.

Nov 17 17:51:03.731: vmware-view 11107| TaskCombiner: CdkSetLocaleTask(TODO) added, group task num:2, total task num:5.

Nov 17 17:51:03.731: vmware-view 11107| TaskCombiner: Group Tasks(2):CdkGetConfigurationTask(TODO),CdkSetLocaleTask(TODO),

Nov 17 17:51:03.731: vmware-view 11107| TaskCombiner: CreateRequest for CdkSetLocaleTask(REDY).

Nov 17 17:51:03.732: vmware-view 11107| Send request successful: 0x948d458

Nov 17 17:51:12.591: vmware-view 11107| Verify server's certificate for Request 0x94ecca8

Nov 17 17:51:12.591: vmware-view 11107| Find rpc request 0x94ecca8 from list

Nov 17 17:51:12.600: vmware-view 11107| Read 183 certificates from system store.

Nov 17 17:51:12.600: vmware-view 11107| Alt name 1 matches hostname connectionserver.domain.local

Nov 17 17:51:12.600: vmware-view 11107| Found a valid EKU: TLS Web Server Authentication

Nov 17 17:51:12.720: vmware-view 11107| Got a response to request 1.

Nov 17 17:51:12.720: vmware-view 11107| TaskCombiner: ParseResult for CdkSetLocaleTask(PEND).

Nov 17 17:51:12.720: vmware-view 11107| TaskCombiner: CdkSetLocaleTask(DONE) removed, group task num:1, total task num:4.

Nov 17 17:51:12.720: vmware-view 11107| TaskCombiner: SetResult for CdkSetLocaleTask(DONE).

Nov 17 17:51:12.720: vmware-view 11107| Alt name 1 matches hostname connectionserver.domain.local

Nov 17 17:51:12.720: vmware-view 11107| Found a valid EKU: TLS Web Server Authentication

Nov 17 17:51:12.720: vmware-view 11107| TaskCombiner: CdkGetConfigurationTask(DONE) removed, group task num:0, total task num:3.

Nov 17 17:51:12.720: vmware-view 11107| TaskCombiner: SetResult for CdkGetConfigurationTask(DONE).

Nov 18 08:50:25.054: vmware-view 11107| Send request successful: 0x95feb78

Nov 18 08:50:32.988: vmware-view 11107| Verify server's certificate for Request 0x94ece50

Nov 18 08:50:32.988: vmware-view 11107| Find rpc request 0x94ece50 from list

Nov 18 08:50:32.988: vmware-view 11107| Alt name 1 matches hostname connectionserver.domain.local

Nov 18 08:50:32.988: vmware-view 11107| Found a valid EKU: TLS Web Server Authentication

Nov 18 08:50:45.480: vmware-view 11107| Got a response to request 2.

Nov 18 08:50:45.480: vmware-view 11107| Alt name 1 matches hostname connectionserver.domain.local

Nov 18 08:50:45.480: vmware-view 11107| Found a valid EKU: TLS Web Server Authentication

Nov 18 08:50:45.483: vmware-view 11107| Setting error message: Unknown user name or bad password.

Nov 18 08:50:55.614: vmware-view 11107| Send request successful: 0x94a5888

Nov 18 08:51:00.213: vmware-view 11107| Got a response to request 3.

Nov 18 08:51:00.213: vmware-view 11107| Alt name 1 matches hostname connectionserver.domain.local

Nov 18 08:51:00.213: vmware-view 11107| Found a valid EKU: TLS Web Server Authentication

Nov 18 08:51:00.216: vmware-view 11107| Setting error message: Unknown user name or bad password.

Nov 18 08:59:13.291: vmware-view 11107| Send request successful: 0x949b2e0

Nov 18 08:59:21.522: vmware-view 11107| Verify server's certificate for Request 0x96424d8

Nov 18 08:59:21.522: vmware-view 11107| Find rpc request 0x96424d8 from list

Nov 18 08:59:21.522: vmware-view 11107| Alt name 1 matches hostname connectionserver.domain.local

Nov 18 08:59:21.522: vmware-view 11107| Found a valid EKU: TLS Web Server Authentication

Nov 18 08:59:41.290: vmware-view 11107| Got a response to request 4.

Nov 18 08:59:41.292: vmware-view 11107| TaskCombiner: Select CdkGetUserGlobalPreferencesTask(DEAD) as the new leaf task for removal of CdkGetTunnelConnectionTask(FAIL).

Nov 18 08:59:41.292: vmware-view 11107| TaskCombiner: CdkGetTunnelConnectionTask(FAIL) removed, group task num:2, total task num:2.

Nov 18 09:01:38.113: vmware-view 11107| Disconnecting from broker https://connectionserver.domain.local:443/broker/xml

Nov 18 09:01:38.114: vmware-view 11107| Waiting for smartcard thread to terminate, this may take some time if you just started the client

Nov 18 09:01:38.114: vmware-view 11107| TaskCombiner: Removing left CdkGetLaunchItemsTask(DEAD) from combiner.

Nov 18 09:01:38.114: vmware-view 11107| TaskCombiner: CdkGetLaunchItemsTask(DEAD) removed, group task num:1, total task num:1.

Nov 18 09:01:38.114: vmware-view 11107| TaskCombiner: Removing left CdkGetUserGlobalPreferencesTask(DEAD) from combiner.

Nov 18 09:01:38.114: vmware-view 11107| TaskCombiner: CdkGetUserGlobalPreferencesTask(DEAD) removed, group task num:0, total task num:0.

Nov 18 09:01:38.114: vmware-view 11107| TaskCombiner: Combiner have 2 items left when it is freed.

Nov 18 15:58:56.014: vmware-view 1590| Log for vmware-view pid=1590 version=3.1.0-2095124

Nov 18 15:58:56.014: vmware-view 1590| Relative or system path /bin/../share/locale does not exist.

Nov 18 15:58:56.014: vmware-view 1590| Could not find locale directory; falling back to /usr/share/locale

Nov 18 15:58:56.014: vmware-view 1590| Using locale directory /usr/share/locale

Nov 18 15:58:56.015: vmware-view 1590| Couldn't open '/root/.vmware/view-recent-brokers' for reading, no list of recent brokers

Nov 18 15:58:56.015: vmware-view 1590| Couldn't open '/root/.vmware/view-trusted-brokers' for reading, no list of trusted hosts.

Nov 18 15:58:56.015: vmware-view 1590| Couldn't open '/etc/vmware/view-keycombos-config' for reading, no list of key combos for host.

Nov 18 15:58:56.017: vmware-view 1590| Using non-interactive mode.

Nov 18 15:58:56.017: vmware-view 1590| Initializing smartcard modules

Nov 18 15:58:56.017: vmware-view 1590| Loaded 0 modules from /usr/lib/vmware/view/pkcs11

Nov 18 15:58:56.020: vmware-view 1590| g_object_set_valist: object class `GtkSettings' has no property named `gtk-button-images'

Nov 18 15:58:56.021: vmware-view 1590| Using glib version 2.26.1

Nov 18 15:58:56.021: vmware-view 1590| Using gtk+ version 2.22.0

Nov 18 15:58:56.021: vmware-view 1590| Using window manager IceWM 1.3.8pre1 (Linux 2.6.35-28-liscon/i686)

Nov 18 15:58:56.023: vmware-view 1590| Built using OpenSSL 1.0.1h 5 Jun 2014

Nov 18 15:58:56.023: vmware-view 1590| Using libcurl/7.32.0 OpenSSL/1.0.1h zlib/1.2.3.4 c-ares/1.9.1

Nov 18 15:58:56.023: vmware-view 1590| Icon cache root dir will be: /root/.vmware/icon/.

Nov 18 15:58:56.023: vmware-view 1590| CdkFs_CopyDirectoryInfo: directory /root/.vmware/icon/ is empty.

Nov 18 15:58:56.067: vmware-view 1590| We can use all monitors.

Nov 18 15:58:56.070: vmware-view 1590| Disconnecting from broker (null)

Nov 18 15:58:56.070: vmware-view 1590| TaskCombiner: CdkGetLaunchItemsTask(TODO) added, group task num:1, total task num:1.

Nov 18 15:58:56.070: vmware-view 1590| TaskCombiner: CdkGetUserGlobalPreferencesTask(TODO) added, group task num:2, total task num:2.

Nov 18 15:58:56.071: vmware-view 1590| TaskCombiner: CdkGetTunnelConnectionTask(TODO) added, group task num:3, total task num:3.

Nov 18 15:58:56.071: vmware-view 1590| TaskCombiner: Group Tasks(3):CdkGetLaunchItemsTask(TODO),CdkGetUserGlobalPreferencesTask(TODO),CdkGetTunnelConnectionTask(TODO),

Nov 18 15:58:56.071: vmware-view 1590| TaskCombiner: CdkGetConfigurationTask(TODO) added, group task num:1, total task num:4.

Nov 18 15:58:56.071: vmware-view 1590| TaskCombiner: CdkSetLocaleTask(TODO) added, group task num:2, total task num:5.

Nov 18 15:58:56.071: vmware-view 1590| TaskCombiner: Group Tasks(2):CdkGetConfigurationTask(TODO),CdkSetLocaleTask(TODO),

Nov 18 15:58:56.071: vmware-view 1590| TaskCombiner: CreateRequest for CdkSetLocaleTask(REDY).

Nov 18 15:58:56.073: vmware-view 1590| Send request successful: 0x9121f08

Nov 18 15:59:04.965: vmware-view 1590| Verify server's certificate for Request 0x9288bf0

Nov 18 15:59:04.965: vmware-view 1590| Find rpc request 0x9288bf0 from list

Nov 18 15:59:04.974: vmware-view 1590| Read 183 certificates from system store.

Nov 18 15:59:04.974: vmware-view 1590| Alt name 1 matches hostname connectionserver.domain.local

Nov 18 15:59:04.974: vmware-view 1590| Found a valid EKU: TLS Web Server Authentication

Nov 18 15:59:05.073: vmware-view 1590| Got a response to request 1.

Nov 18 15:59:05.073: vmware-view 1590| TaskCombiner: ParseResult for CdkSetLocaleTask(PEND).

Nov 18 15:59:05.073: vmware-view 1590| TaskCombiner: CdkSetLocaleTask(DONE) removed, group task num:1, total task num:4.

Nov 18 15:59:05.073: vmware-view 1590| TaskCombiner: SetResult for CdkSetLocaleTask(DONE).

Nov 18 15:59:05.073: vmware-view 1590| Alt name 1 matches hostname connectionserver.domain.local

Nov 18 15:59:05.073: vmware-view 1590| Found a valid EKU: TLS Web Server Authentication

Nov 18 15:59:05.073: vmware-view 1590| TaskCombiner: CdkGetConfigurationTask(DONE) removed, group task num:0, total task num:3.

Nov 18 15:59:05.073: vmware-view 1590| TaskCombiner: SetResult for CdkGetConfigurationTask(DONE).

Nov 19 08:25:59.647: vmware-view 1590| Send request successful: 0x939ac58

Nov 19 08:26:07.576: vmware-view 1590| Verify server's certificate for Request 0x93cdb98

Nov 19 08:26:07.576: vmware-view 1590| Find rpc request 0x93cdb98 from list

Nov 19 08:26:07.576: vmware-view 1590| Alt name 1 matches hostname connectionserver.domain.local

Nov 19 08:26:07.576: vmware-view 1590| Found a valid EKU: TLS Web Server Authentication

Nov 19 08:26:20.435: vmware-view 1590| Got a response to request 2.

Nov 19 08:26:20.435: vmware-view 1590| Alt name 1 matches hostname connectionserver.domain.local

Nov 19 08:26:20.435: vmware-view 1590| Found a valid EKU: TLS Web Server Authentication

Nov 19 08:26:20.438: vmware-view 1590| Setting error message: Unknown user name or bad password.

Nov 19 08:27:38.150: vmware-view 1590| Send request successful: 0x93bca68

Nov 19 08:27:45.794: vmware-view 1590| Verify server's certificate for Request 0x92b2980

Nov 19 08:27:45.794: vmware-view 1590| Find rpc request 0x92b2980 from list

Nov 19 08:27:45.794: vmware-view 1590| Alt name 1 matches hostname connectionserver.domain.local

Nov 19 08:27:45.794: vmware-view 1590| Found a valid EKU: TLS Web Server Authentication

Nov 19 08:27:58.521: vmware-view 1590| Got a response to request 3.

Nov 19 08:27:58.521: vmware-view 1590| Alt name 1 matches hostname connectionserver.domain.local

Nov 19 08:27:58.521: vmware-view 1590| Found a valid EKU: TLS Web Server Authentication

Nov 19 08:27:58.524: vmware-view 1590| Setting error message: Unknown user name or bad password.

Nov 19 08:29:17.750: vmware-view 1590| Send request successful: 0x93b5940

Nov 19 08:29:24.743: vmware-view 1590| Verify server's certificate for Request 0x93b4e60

Nov 19 08:29:24.743: vmware-view 1590| Find rpc request 0x93b4e60 from list

Nov 19 08:29:24.744: vmware-view 1590| Alt name 1 matches hostname connectionserver.domain.local

Nov 19 08:29:24.744: vmware-view 1590| Found a valid EKU: TLS Web Server Authentication

Nov 19 08:29:35.516: vmware-view 1590| Got a response to request 4.

Nov 19 08:29:35.518: vmware-view 1590| TaskCombiner: Select CdkGetUserGlobalPreferencesTask(DEAD) as the new leaf task for removal of CdkGetTunnelConnectionTask(FAIL).

Nov 19 08:29:35.518: vmware-view 1590| TaskCombiner: CdkGetTunnelConnectionTask(FAIL) removed, group task num:2, total task num:2.

Nov 19 08:29:39.885: vmware-view 1590| Disconnecting from broker https://connectionserver.domain.local:443/broker/xml

Nov 19 08:29:39.885: vmware-view 1590| Waiting for smartcard thread to terminate, this may take some time if you just started the client

Nov 19 08:29:39.885: vmware-view 1590| TaskCombiner: Removing left CdkGetLaunchItemsTask(DEAD) from combiner.

Nov 19 08:29:39.885: vmware-view 1590| TaskCombiner: CdkGetLaunchItemsTask(DEAD) removed, group task num:1, total task num:1.

Nov 19 08:29:39.885: vmware-view 1590| TaskCombiner: Removing left CdkGetUserGlobalPreferencesTask(DEAD) from combiner.

Nov 19 08:29:39.885: vmware-view 1590| TaskCombiner: CdkGetUserGlobalPreferencesTask(DEAD) removed, group task num:0, total task num:0.

Nov 19 08:29:39.885: vmware-view 1590| TaskCombiner: Combiner have 2 items left when it is freed.

Nov 19 08:29:41.243: vmware-view 9868| Log for vmware-view pid=9868 version=3.1.0-2095124

Nov 19 08:29:41.243: vmware-view 9868| Relative or system path /bin/../share/locale does not exist.

Nov 19 08:29:41.243: vmware-view 9868| Could not find locale directory; falling back to /usr/share/locale

Nov 19 08:29:41.243: vmware-view 9868| Using locale directory /usr/share/locale

Nov 19 08:29:41.244: vmware-view 9868| Couldn't open '/root/.vmware/view-recent-brokers' for reading, no list of recent brokers

Nov 19 08:29:41.244: vmware-view 9868| Couldn't open '/root/.vmware/view-trusted-brokers' for reading, no list of trusted hosts.

Nov 19 08:29:41.244: vmware-view 9868| Couldn't open '/etc/vmware/view-keycombos-config' for reading, no list of key combos for host.

Nov 19 08:29:41.246: vmware-view 9868| Using non-interactive mode.

Nov 19 08:29:41.246: vmware-view 9868| Initializing smartcard modules

Nov 19 08:29:41.246: vmware-view 9868| Loaded 0 modules from /usr/lib/vmware/view/pkcs11

Nov 19 08:29:41.250: vmware-view 9868| g_object_set_valist: object class `GtkSettings' has no property named `gtk-button-images'

Nov 19 08:29:41.250: vmware-view 9868| Using glib version 2.26.1

Nov 19 08:29:41.250: vmware-view 9868| Using gtk+ version 2.22.0

Nov 19 08:29:41.251: vmware-view 9868| Using window manager IceWM 1.3.8pre1 (Linux 2.6.35-28-liscon/i686)

Nov 19 08:29:41.252: vmware-view 9868| Built using OpenSSL 1.0.1h 5 Jun 2014

Nov 19 08:29:41.252: vmware-view 9868| Using libcurl/7.32.0 OpenSSL/1.0.1h zlib/1.2.3.4 c-ares/1.9.1

Nov 19 08:29:41.253: vmware-view 9868| Icon cache root dir will be: /root/.vmware/icon/.

Nov 19 08:29:41.253: vmware-view 9868| CdkFs_CopyDirectoryInfo: directory /root/.vmware/icon/ is empty.

Nov 19 08:29:41.297: vmware-view 9868| We can use all monitors.

Nov 19 08:29:41.300: vmware-view 9868| Disconnecting from broker (null)

Nov 19 08:29:41.300: vmware-view 9868| TaskCombiner: CdkGetLaunchItemsTask(TODO) added, group task num:1, total task num:1.

Nov 19 08:29:41.300: vmware-view 9868| TaskCombiner: CdkGetUserGlobalPreferencesTask(TODO) added, group task num:2, total task num:2.

Nov 19 08:29:41.301: vmware-view 9868| TaskCombiner: CdkGetTunnelConnectionTask(TODO) added, group task num:3, total task num:3.

Nov 19 08:29:41.301: vmware-view 9868| TaskCombiner: Group Tasks(3):CdkGetLaunchItemsTask(TODO),CdkGetUserGlobalPreferencesTask(TODO),CdkGetTunnelConnectionTask(TODO),

Nov 19 08:29:41.301: vmware-view 9868| TaskCombiner: CdkGetConfigurationTask(TODO) added, group task num:1, total task num:4.

Nov 19 08:29:41.301: vmware-view 9868| TaskCombiner: CdkSetLocaleTask(TODO) added, group task num:2, total task num:5.

Nov 19 08:29:41.301: vmware-view 9868| TaskCombiner: Group Tasks(2):CdkGetConfigurationTask(TODO),CdkSetLocaleTask(TODO),

Nov 19 08:29:41.301: vmware-view 9868| TaskCombiner: CreateRequest for CdkSetLocaleTask(REDY).

Nov 19 08:29:41.302: vmware-view 9868| Send request successful: 0x9f2e118

Nov 19 08:29:50.196: vmware-view 9868| Verify server's certificate for Request 0x9f67c78

Nov 19 08:29:50.196: vmware-view 9868| Find rpc request 0x9f67c78 from list

Nov 19 08:29:50.205: vmware-view 9868| Read 183 certificates from system store.

Nov 19 08:29:50.205: vmware-view 9868| Alt name 1 matches hostname connectionserver.domain.local

Nov 19 08:29:50.205: vmware-view 9868| Found a valid EKU: TLS Web Server Authentication

Nov 19 08:29:50.323: vmware-view 9868| Got a response to request 1.

Nov 19 08:29:50.323: vmware-view 9868| TaskCombiner: ParseResult for CdkSetLocaleTask(PEND).

Nov 19 08:29:50.323: vmware-view 9868| TaskCombiner: CdkSetLocaleTask(DONE) removed, group task num:1, total task num:4.

Nov 19 08:29:50.323: vmware-view 9868| TaskCombiner: SetResult for CdkSetLocaleTask(DONE).

Nov 19 08:29:50.324: vmware-view 9868| Alt name 1 matches hostname connectionserver.domain.local

Nov 19 08:29:50.324: vmware-view 9868| Found a valid EKU: TLS Web Server Authentication

Nov 19 08:29:50.324: vmware-view 9868| TaskCombiner: CdkGetConfigurationTask(DONE) removed, group task num:0, total task num:3.

Nov 19 08:29:50.324: vmware-view 9868| TaskCombiner: SetResult for CdkGetConfigurationTask(DONE).

Nov 19 08:30:12.349: vmware-view 9868| Send request successful: 0x9f67f58

Nov 19 08:30:13.385: vmware-view 9868| Got a response to request 2.

Nov 19 08:30:13.385: vmware-view 9868| TaskCombiner: Skip repeated adding same task(CdkGetTunnelConnectionTask) into combiner.

Nov 19 08:30:13.385: vmware-view 9868| CdkGetLaunchItemsTask_CreateGetLaunchItemsRequest: application supported protocols are PCOIP.

Nov 19 08:30:13.385: vmware-view 9868| TaskCombiner: CreateRequest for CdkGetTunnelConnectionTask(REDY).

Nov 19 08:30:13.385: vmware-view 9868| Send request successful: 0xa0a0a28

Nov 19 08:30:13.570: vmware-view 9868| Got a response to request 3.

Nov 19 08:30:13.570: vmware-view 9868| TaskCombiner: ParseResult for CdkGetTunnelConnectionTask(PEND).

Nov 19 08:30:13.570: vmware-view 9868| Tunnel connections must match fingerprint XXX

Nov 19 08:30:13.570: vmware-view 9868| Connecting to tunnel server 'connectionserver.domain.local:443' over HTTPS.

Nov 19 08:30:13.570: vmware-view 9868| TaskCombiner: CdkGetTunnelConnectionTask(DONE) removed, group task num:2, total task num:2.

Nov 19 08:30:13.570: vmware-view 9868| TaskCombiner: SetResult for CdkGetTunnelConnectionTask(DONE).

Nov 19 08:30:45.788: vmware-view 9868| CdkFs_CopyDirectoryInfo: directory /root/.vmware/icon/8f864d15-3875-4c3a-ad50-576287c75866/ is empty.

Nov 19 08:30:45.788: vmware-view 9868| TaskCombiner: CdkGetUserGlobalPreferencesTask(DONE) removed, group task num:1, total task num:1.

Nov 19 08:30:45.788: vmware-view 9868| TaskCombiner: SetResult for CdkGetUserGlobalPreferencesTask(DONE).

Nov 19 08:30:45.789: vmware-view 9868| Send request successful: 0x9f954b0

Nov 19 08:30:45.791: vmware-view 9868| TaskCombiner: CdkGetLaunchItemsTask(DONE) removed, group task num:0, total task num:0.

Nov 19 08:30:45.791: vmware-view 9868| TaskCombiner: SetResult for CdkGetLaunchItemsTask(DONE).

Nov 19 08:30:45.791: vmware-view 9868| TaskCombiner: CdkGetLaunchItemConnectionTask(TODO) added, group task num:1, total task num:1.

Nov 19 08:30:45.791: vmware-view 9868| TaskCombiner: CdkSetUserGlobalPreferencesTask(TODO) added, group task num:2, total task num:2.

Nov 19 08:30:45.791: vmware-view 9868| TaskCombiner: Group Tasks(2):CdkGetLaunchItemConnectionTask(TODO),CdkSetUserGlobalPreferencesTask(TODO),

Nov 19 08:30:45.791: vmware-view 9868| No global user preferences have changed, so not sending the message to the broker.

Nov 19 08:30:45.791: vmware-view 9868| TaskCombiner: Select CdkGetLaunchItemConnectionTask(REDY) as the new leaf task for removal of CdkSetUserGlobalPreferencesTask(DONE).

Nov 19 08:30:45.791: vmware-view 9868| TaskCombiner: CdkSetUserGlobalPreferencesTask(DONE) removed, group task num:1, total task num:1.

Nov 19 08:30:45.792: vmware-view 9868| TaskCombiner: CreateRequest for CdkGetLaunchItemConnectionTask(REDY).

Nov 19 08:30:45.793: vmware-view 9868| Send request successful: 0xa0a3300

Nov 19 08:30:45.851: vmware-view 9868| Verify server's certificate for Request 0xa091098

Nov 19 08:30:45.851: vmware-view 9868| Find rpc request 0xa091098 from list

Nov 19 08:30:45.851: vmware-view 9868| Alt name 1 matches hostname connectionserver.domain.local

Nov 19 08:30:45.851: vmware-view 9868| Found a valid EKU: TLS Web Server Authentication

Nov 19 08:30:45.946: vmware-view 9868| Verify server's certificate for Request 0xa0b01b8

Nov 19 08:30:45.946: vmware-view 9868| Find rpc request 0xa091098 from list

Nov 19 08:30:45.946: vmware-view 9868| Find rpc request 0xa0b01b8 from list

Nov 19 08:30:45.946: vmware-view 9868| Alt name 1 matches hostname connectionserver.domain.local

Nov 19 08:30:45.946: vmware-view 9868| Found a valid EKU: TLS Web Server Authentication

Nov 19 08:30:46.031: vmware-view 9868| Got a response to request 4.

Nov 19 08:30:46.031: vmware-view 9868| CdkAddClientInfoTask_SetResult: This broker supports AddClientInfo.

Nov 19 08:30:47.657: vmware-view 9868| Creating new listening socket on port 0

Nov 19 08:30:47.657: vmware-view 9868| Creating new listener "Port1" on 127.0.0.1:42747 to server 172.16.18.17:32111.

Nov 19 08:30:47.680: vmware-view 9868| Creating new listening socket on port 0

Nov 19 08:30:47.680: vmware-view 9868| Creating new listener "Port2" on 127.0.0.1:34489 to server 172.16.18.17:9427.

Nov 19 08:30:47.701: vmware-view 9868| Got a response to request 5.

Nov 19 08:30:47.702: vmware-view 9868| TaskCombiner: ParseResult for CdkGetLaunchItemConnectionTask(PEND).

Nov 19 08:30:47.702: vmware-view 9868| Starting child: vmware-view-usb '-a' '127.0.0.1' '-p' '42747' '-u' '[omitted]'

Nov 19 08:30:47.702: vmware-view 9868| Spawn of vmware-view-usb failed: Failed to execute child process "vmware-view-usb" (No such file or directory)

Nov 19 08:30:47.702: vmware-view 9868| ViewUsblib: ViewUsb_InitialiseHandleHeader: 0x9f9d288

Nov 19 08:30:47.702: vmware-view 9868| ViewUsblib: mmfw_PostMsg_Tracked

Nov 19 08:30:47.702: vmware-view 9868| ViewUsblib: mmfw_GetMsgWaitTimeout: using default timeout of 1000 msec.

Nov 19 08:30:47.702: vmware-view 9868| ViewUsblib: mmfw_client_dispatcher called (client @ 0x9fa3cd0)

Nov 19 08:30:47.703: vmware-view 9868| ViewUsblib: mmfw_PostMsg_Tracked

Nov 19 08:30:47.703: vmware-view 9868| CdkViewUsb_OpenDesktop: certificate thumbprint set, desktop="cn=live,ou=applications,dc=vdi,dc=vmware,dc=int"

Nov 19 08:30:47.703: vmware-view 9868| ViewUsblib: ViewUsb_ValidateHandle: 0x9f9d288 (CLIENT, ref:1)

Nov 19 08:30:47.703: vmware-view 9868| ViewUsblib: ViewUsb_InitialiseHandleHeader: 0x9f9db98

Nov 19 08:30:47.703: vmware-view 9868| ViewUsblib: ViewUsb_Hold: 0x9f9d288

Nov 19 08:30:47.703: vmware-view 9868| ViewUsblib: ViewUsb_ValidateHandle: 0x9f9d288 (CLIENT, ref:1)

Nov 19 08:30:47.703: vmware-view 9868| ViewUsblib: ViewUsb_ValidateHandle: 0x9f9db98 (DESKTOP, ref:1)

Nov 19 08:30:47.703: vmware-view 9868| ViewUsblib: mmfw_PostMsg_Tracked

Nov 19 08:30:47.703: vmware-view 9868| ViewUsblib: ViewUsb_GetReconnectTicket: 0x9f9db98

Nov 19 08:30:47.703: vmware-view 9868| ViewUsblib: mmfw_PostMsg

Nov 19 08:30:47.703: vmware-view 9868| ViewUsblib: mmfw_PostMsg_Tracked

Nov 19 08:30:47.704: vmware-view 9868| Starting child: vmware-remotemks-container 'pcoip_client' 'mksvchanclient' '[omitted]' '12586128' '1'

Nov 19 08:30:47.705: vmware-view 9868| TaskCombiner: CdkGetLaunchItemConnectionTask(DONE) removed, group task num:0, total task num:0.

Nov 19 08:30:47.705: vmware-view 9868| TaskCombiner: SetResult for CdkGetLaunchItemConnectionTask(DONE).

Nov 19 08:30:47.705: vmware-view 9868| Creating new channel "1" to listener "Port1" for connection 1 of 0.

Nov 19 08:30:47.801: vmware-view 9868| PCoIP Client(10097): Using LogFile VChan-Client.log

Nov 19 08:30:47.801: vmware-view 9868| PCoIP Client(10097): VMW_RDPVC_BRIDGE_LOG_ENABLED is not defined.                        Logs are disabled.

Nov 19 08:30:47.851: vmware-view 9868| PCoIP Client(10097): CreateMKSInterface: forcing mount, Remote MKS already present

Nov 19 08:30:47.851: vmware-view 9868| PCoIP Client(10097): OnMountUnmount: (0, 0) 900 X 1600.

Nov 19 08:30:47.892: vmware-view 9868| ViewUsblib: ViewUsb_FindDesktopFromHandle: handle=0x3, desktop=(nil)

Nov 19 08:30:47.892: vmware-view 9868| ViewUsblib: ViewUsb_GetReconnectTicket: 0x9f9db98

Nov 19 08:30:47.892: vmware-view 9868| ViewUsblib: mmfw_PostMsg

Nov 19 08:30:47.892: vmware-view 9868| ViewUsblib: mmfw_PostMsg_Tracked

Nov 19 08:30:47.892: vmware-view 9868| ViewUsblib: ReconnectTicket CB

Nov 19 08:30:47.893: vmware-view 9868| ViewUsblib: ViewUsb_FindDesktopFromHandle: handle=0x3, desktop=(nil)

Nov 19 08:30:47.893: vmware-view 9868| ViewUsblib: ViewUsb_Reconnect_CB: usbAvailable=1

Nov 19 08:30:47.893: vmware-view 9868| CdkViewUsbCbFunc: callback called, reason=VIEWUSB_CB_OPENCHANNEL, desktopHandle=0x9f9db98, usbAvailable=1

Nov 19 08:30:47.893: vmware-view 9868| ViewUsblib: ViewUsb_ValidateHandle: 0x9f9db98 (DESKTOP, ref:1)

Nov 19 08:30:47.893: vmware-view 9868| ViewUsblib: mmfw_PostMsg

Nov 19 08:30:47.893: vmware-view 9868| ViewUsblib: mmfw_PostMsg_Tracked

Nov 19 08:30:47.893: vmware-view 9868| ViewUsblib: ViewUsb_ValidateHandle: 0x9f9db98 (DESKTOP, ref:1)

Nov 19 08:30:47.893: vmware-view 9868| ViewUsblib: ViewUsb_ValidateHandle: 0x9f9db98 (DESKTOP, ref:1)

Nov 19 08:30:47.893: vmware-view 9868| ViewUsblib: ViewUsb_InitialiseHandleHeader: 0xa09e980

Nov 19 08:30:47.893: vmware-view 9868| ViewUsblib: ViewUsb_Hold: 0x9f9db98

Nov 19 08:30:47.893: vmware-view 9868| ViewUsblib: ViewUsb_ValidateHandle: 0x9f9db98 (DESKTOP, ref:1)

Nov 19 08:30:47.893: vmware-view 9868| ViewUsblib: mmfw_PostMsg_Tracked

Nov 19 08:30:47.894: vmware-view 9868| ViewUsblib: ViewUsb_ValidateHandle: 0xa09e980 (ENUMERATION, ref:1)

Nov 19 08:30:47.894: vmware-view 9868| ViewUsblib: ViewUsb_Release: 0xa09e980

Nov 19 08:30:47.894: vmware-view 9868| ViewUsblib: ViewUsb_ValidateHandle: 0xa09e980 (ENUMERATION, ref:1)

Nov 19 08:30:47.894: vmware-view 9868| ViewUsblib: ViewUsb_Release: 0x9f9db98

Nov 19 08:30:47.894: vmware-view 9868| ViewUsblib: ViewUsb_ValidateHandle: 0x9f9db98 (DESKTOP, ref:2)

Nov 19 08:30:47.894: vmware-view 9868| ViewUsblib: ViewUsb_ValidateHandle: 0x9f9db98 (DESKTOP, ref:1)

Nov 19 08:30:47.894: vmware-view 9868| ViewUsblib: mmfw_PostMsg

Nov 19 08:30:47.894: vmware-view 9868| ViewUsblib: mmfw_PostMsg_Tracked

Nov 19 08:30:48.004: vmware-view 9868| Monitor bounds top: 0 left: 0 bottom: 0 right: 1

Nov 19 08:30:48.004: vmware-view 9868| Arguments to _NET_WM_FULLSCREEN_MONITORS: top 0, bottom 0, left 0, right 1.

Nov 19 08:31:47.799: vmware-view 9868| ViewUsblib: ViewUsb_FindDesktopFromHandle: handle=0x3, desktop=(nil)

Nov 19 08:31:47.799: vmware-view 9868| ViewUsblib: ViewUsb_GetReconnectTicket: 0x9f9db98

Nov 19 08:31:47.799: vmware-view 9868| ViewUsblib: mmfw_PostMsg

Nov 19 08:31:47.799: vmware-view 9868| ViewUsblib: mmfw_PostMsg_Tracked

Nov 19 08:31:47.799: vmware-view 9868| ViewUsblib: ReconnectTicket CB

Nov 19 15:10:13.652: vmware-view 9868| Send request successful: 0xa09ebb8

Nov 19 15:10:21.031: vmware-view 9868| Verify server's certificate for Request 0xa0b01b8

Nov 19 15:10:21.031: vmware-view 9868| Find rpc request 0xa0b01b8 from list

Nov 19 15:10:21.031: vmware-view 9868| Alt name 1 matches hostname connectionserver.domain.local

Nov 19 15:10:21.031: vmware-view 9868| Found a valid EKU: TLS Web Server Authentication

Nov 19 15:10:21.128: vmware-view 9868| Got a response to request 6.

Update:

Users report that the username field is pre populated with whitespace that can not be removed on first three attempts

The cmd line we are using is: vmware-view -s https://connectionserver.domain.local  --domainName=domain.local --nonInteractive --nomenubar --lockServer --once -K --protocol=PCOIP --allmonitors --desktopSize=all

screenshot of the un removable whitespace:

view-login.png

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4 Replies
cH1LL1
Enthusiast
Enthusiast

Are you authenticating against 1 connection server ?

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EricNichols
Hot Shot
Hot Shot

Yes

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fsquare2
Contributor
Contributor

Hello Eric,

Did you get your problem resolved, I having the same Issus, just a few user after repeatedly login attempts they access a desktop. After every filed attempt  I get a Audit failure event message in Horizon "User XXXXXX@students.XXXXX.edu failed to authenticate because of a bad username or password.

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wakeman811
Enthusiast
Enthusiast

When trying to track down authentication problems like this, it is best to leverage the html client pointed at each connection server.

This will avoid load balancer issues, security / uag issues, and help determine if it is a specific connection server is failing to complete the user authentication.

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