j_rodstein
Enthusiast
Enthusiast

Horizon View 6.2, 3.5 View Client and Windows 10

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Hi All,

I performed an in place upgrade of Horizon View 6.2 over the weekend and have been very happy with the performance and features.  However, I am having a bit of an issue with Windows 10 Enterprise.  The VDI desktop does not resize/scale as expected.  It seems that whatever the Windows 10 desktop setting is set in vSphere, seems to remain when connecting with the View Client.

I had this issue in Horizon View 6.1.1 with the 3.4 client, but didn't sweat it until this recent release.

I wanted to eliminate my Windows 10 Enterprise image as being the culprit, so I installed a fresh version of Windows 10 Enterprise 64-bit with the latest VMware Tools and View Agent and the issue persists.

I am running vCenter 6.0.0.b and ESXi 6 with the latest patches.  I can validate the screen resize/scale issue occurs on multiple endpoints, so I do not believe the issue is with the endpoint device and the client.

Any ideas?

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j_rodstein
Enthusiast
Enthusiast

Issue was 3D acceleration.  Disabled, power off/on VM and all is working as expected.  Is 3D acceleration (sVGA/NVIDIA) not supported in Windows 10?

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10 Replies
JHT_Seattle
Hot Shot
Hot Shot

I had this issue in my staging pool, but with Windows 7.  Solution was to completely uninstall the View Agent from the parent image, reboot, reinstall.  I've had similar issues in the past and even though VMware swears you should just be able to update the View Agent in-place, it's more trouble than not when it doesn't work.  Stick to uninstalling, rebooting, installing.

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j_rodstein
Enthusiast
Enthusiast

Issue was 3D acceleration.  Disabled, power off/on VM and all is working as expected.  Is 3D acceleration (sVGA/NVIDIA) not supported in Windows 10?

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vishalchand
Enthusiast
Enthusiast

I will be upgrading the View 6.1 to 6.2 shortly for CPA to support HTML.  Any issues with the upgrade?

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j_rodstein
Enthusiast
Enthusiast

Not at all. I find the Horizon View is one of the easiest and most reilable to update. In fact, I have upgraded from 6.0 to present within the first few days of its release with no issues to production. Cant say the same for my luck with vCenter and vSphere Smiley Happy

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jo_strasser
Enthusiast
Enthusiast

Hi@all,

uninstalling the Horizon View Agent, rebooting and reinstalling the agent will fix the issue.

Greets JO



Johannes Strasser / SDDC Architect @ Porsche Informatik GmbH
Twitter: @jo_strasser
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glennvelsol
Enthusiast
Enthusiast

Exactly, after upgrade to 6.2....I upgraded the agents but people's VM's weren't scaling correctly. I had to uninstall agent, reboot, install agent, reboot again and all was good. It was a big pain in the butt.

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mtutt20
Contributor
Contributor

Sorry to bring back an old post, but I am seeing something similar following upgrade to View 6.2 with Windows 10 clients.

If I enable 3D Rendering on my Windows 10 pool of VDIs the desktop does not render correctly when logging in, the start menu appears "ghosted" and apps don't draw correctly on the screen.

I have to disable 3D Rendering on the pool, but this is not ideal.

I have pools of Windows 7 and Windows 8.1 VDI that work fine with 3D Rendering enabled, I am only seeing this issue on Windows 10 VDI.

Has anyone else seen similar behaviour?

Thanks,

Matt

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j_rodstein
Enthusiast
Enthusiast

Hey Matt,

I found after disabling 3D Rendering, then rebooting, then re-enabling the pool also worked.  Uninstalling/Reinstalling the agents did not work for me

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admin
Immortal
Immortal

The latest ESXi 6.0 U1a release (Download VMware vSphere) has some fixes for the 3D rendering issue on the host side. Maybe you guys can give that a try.

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CPhelix
Enthusiast
Enthusiast

Uninstalling, Rebooting, Installing, and Rebooting fixed the issue for me as well.

Thanks!!

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