Hello,
My organization recently migrated our HVD clients from citrix to horizon vmware. I have a ubuntu linux based PC at home that i use to normally access my HVD. Citrix access was working very stable. With horizon, I am not able to successfully use my HVD. I have "VMware-Horizon-Client-2006-8.0.0-16522670.x64.bundle" installed on my ubuntu 20.04 distribution. after initial install, the scan function showed 3 libraries missing. on googling around, I found this was a common issue and i ran the suggested "ln" commands to link the libraries being looked for with those that were available. that error went away after that.
Once all installed, I tried to access my HVD. Here is the behavior i see - when i log in, the horizon client does take over my screen for about 1 second and it looks like the HVD will become available, but then that window vanishes and i land back on the "VMware Horizon Client" window with my HVD showing as an icon in that window. if I click on the HVD icon to stat it, the same behavior is now repeated.
I have attached log files if anyone wants to go over them in details. here is what I see in the VMWare Horizon Client log:
2020-08-31 19:10:58.944-04:00: vmware-view 4484| cdk_pcoip_desktop_on_connection_state_changed: RemoteMKS connection failed.
Here is what i see in the VMWare crtbora.log:
2020-08-31T19:10:57.337-04:00| crtbora| I006: CUIMKS: cui::MKS::OnConnectedChanged (55AD28011430)
2020-08-31T19:10:57.337-04:00| crtbora| I005: SetConnectionState: MKS connection state changes from -1 to 2.
2020-08-31T19:10:57.337-04:00| crtbora| I005: OnConnectionStateChanged:2295: Entry
2020-08-31T19:10:57.337-04:00| crtbora| I005: GetConnectionStateReason(): remote mks did not set a disconnect reason code, so assuming it crashed.
2020-08-31T19:10:57.337-04:00| crtbora| I005: OnConnectionStateChanged:2335: Exit
Any help will be appreciated, thanks for looking.
The problem is the CPU cannot support a instruction pshufb. Using a nowadays CPU could solve the problem. I think this piece of code may be related with non-H264 part Blast decoder. Perhaps enabling H264 or using PCoIP could help.
What help did your company’s internal IT support offer when you told them about the problem?
Hey Scott,
I created a ticket with my company in parallel as i posted this here. no reply from them yet.
The problem is the CPU cannot support a instruction pshufb. Using a nowadays CPU could solve the problem. I think this piece of code may be related with non-H264 part Blast decoder. Perhaps enabling H264 or using PCoIP could help.
Thanks Aaron for the reply, very appreciated. How do I ascertain - "Using a nowadays CPU could solve the problem" - this is the case? I am indeed on an older PC build, using AMD Phenom II X2 550 Processor. Also, is there missing library i can add?
Thanks again for replying. I have tried almost everything, including installing ubuntu 18.04 on this same PC, it still gives me the same issue. Please help!
I suspect you're experiencing this problem with zlib: zlib Illegal Instruction on CPU without SSSE3 support · Issue #32553 · nodejs/node · GitHub
Lars
Aaron and Larstr, thank you folks! I upgraded my cpu to FX-8350 yesterday. this is the highest possible upgrade on my motherboard, and i had googled around to confirm this CPU supported SSSE3 instructions. after the upgrade, i am able to login to my HVD using the horizon vmware client!
thanks again for pointing me in the right direction.
Hello, I'm having the same problem. But the machine I am using is pretty modern, and another machine which is ostensibly less-powerful, doesn't have the problem. Both machines are up-to-date.
OS: Ubuntu 20.04.2
Failing machine: lenovo t460p laptop, CPU i7-6820HQ (purchased 2015)
Working machine: Intel NUC BOXNUC8i3BEH1 (CPU i3-8109U) (purchased 2019)
Any advice would be appreciated.
Thanks,
--chet--
The failure behaviour is: (1) black full-screen with control-bar at the top, then (2) random white pixels, then (3) client crashes. I attach the log from the terminal (where I launched vmware-view) below:
2021-05-18 08:58:17.732-07:00: vmware-view 285953| cdk_remote_desktop_get_usb_controller: assertion 'CDK_IS_REMOTE_DESKTOP(remote)' failed
2021-05-18 08:58:22.604-07:00: vmware-view 285953| cdk_remote_desktop_collect_usb_status: usbd is not ready for conn cn=cdc_dev_extreme_gpu_t4_01,ou=applications,dc=vdi,dc=vmware,dc=int, ignore.