Horizon VMWare client on Ubuntu 20.04 not working

[Sanjeevv69]

Hello,

My organization recently migrated our HVD clients from citrix to horizon vmware. I have a ubuntu linux based PC at home that i use to normally access my HVD. Citrix access was working very stable. With horizon, I am not able to successfully use my HVD. I have "VMware-Horizon-Client-2006-8.0.0-16522670.x64.bundle" installed on my ubuntu 20.04 distribution. after initial install, the scan function showed 3 libraries missing. on googling around, I found this was a common issue and i ran the suggested "ln" commands to link the libraries being looked for with those that were available. that error went away after that.

Once all installed, I tried to access my HVD. Here is the behavior i see  - when i log in, the horizon client does take over my screen for about 1 second and it looks like the HVD will become available, but then that window vanishes and i land back on the "VMware Horizon Client" window with my HVD showing as an icon in that window. if I click on the HVD icon to stat it, the same behavior is now repeated.

I have attached log files if anyone wants to go over them in details. here is what I see in the VMWare Horizon Client log:

2020-08-31 19:10:58.944-04:00: vmware-view 4484| cdk_pcoip_desktop_on_connection_state_changed: RemoteMKS connection failed.

Here is what i see in the VMWare crtbora.log:

2020-08-31T19:10:57.337-04:00| crtbora| I006: CUIMKS: cui::MKS::OnConnectedChanged (55AD28011430)

2020-08-31T19:10:57.337-04:00| crtbora| I005: SetConnectionState: MKS connection state changes from -1 to 2.

2020-08-31T19:10:57.337-04:00| crtbora| I005: OnConnectionStateChanged:2295: Entry

2020-08-31T19:10:57.337-04:00| crtbora| I005: GetConnectionStateReason(): remote mks did not set a disconnect reason code, so assuming it crashed.

2020-08-31T19:10:57.337-04:00| crtbora| I005: OnConnectionStateChanged:2335: Exit

Any help will be appreciated, thanks for looking.

[scott28tt]

What help did your company’s internal IT support offer when you told them about the problem?

[Sanjeevv69]

Hey Scott,

I created a ticket with my company in parallel as i posted this here. no reply from them yet.

[AaronWei · Accepted solution]

The problem is the CPU cannot support a instruction pshufb. Using a nowadays CPU could solve the problem. I think this piece of code may be related with non-H264 part Blast decoder. Perhaps enabling H264 or using PCoIP could help.

[Sanjeevv69]

Thanks Aaron for the reply, very appreciated. How do I ascertain - "Using a nowadays CPU could solve the problem" - this is the case? I am indeed on an older PC build, using AMD Phenom II X2 550 Processor. Also, is there missing library i can add?

Thanks again for replying. I have tried almost everything, including installing ubuntu 18.04 on this same PC, it still gives me the same issue. Please help!

[larstr]

I suspect you're experiencing this problem with zlib: zlib Illegal Instruction on CPU without SSSE3 support · Issue #32553 · nodejs/node · GitHub

Lars

[Sanjeevv69]

Aaron and Larstr, thank you folks! I upgraded my cpu to FX-8350 yesterday. this is the highest possible upgrade on my motherboard, and i had googled around to confirm this CPU supported SSSE3 instructions. after the upgrade, i am able to login to my HVD using the horizon vmware client!

thanks again for pointing me in the right direction.

[chetsky]

Hello, I'm having the same problem.  But the machine I am using is pretty modern, and another machine which is ostensibly less-powerful, doesn't have the problem.  Both machines are up-to-date.

OS: Ubuntu 20.04.2

Failing machine: lenovo t460p laptop, CPU i7-6820HQ (purchased 2015)

Working machine: Intel NUC BOXNUC8i3BEH1 (CPU i3-8109U) (purchased 2019)

Any advice would be appreciated.

Thanks,

--chet--

The failure behaviour is: (1) black full-screen with control-bar at the top, then (2) random white pixels, then (3) client crashes.  I attach the log from the terminal (where I launched vmware-view) below:

2021-05-18 08:58:17.732-07:00: vmware-view 285953| cdk_remote_desktop_get_usb_controller: assertion 'CDK_IS_REMOTE_DESKTOP(remote)' failed

2021-05-18 08:58:17.732-07:00: vmware-view 285953| void cdk_usb_controller_set_available(gpointer, gboolean): assertion 'controller != NULL' failed

2021-05-18 08:58:17.904-07:00: vmware-view 285953| Failed to exec kreadconfig --file /home/chet/.config/kscreenlockerrc --group Daemon --key Autolock --default true, error: Failed to execute child process “kreadconfig” (No such file or directory)

Failed to open VDPAU backend libvdpau_va_gl.so: cannot open shared object file: No such file or directory

Using log file /tmp/vmware-chet/vmware-scredir-287298.log

Unexpected signal: 11.

terminate called after throwing an instance of 'std::bad_alloc'

  what():  std::bad_alloc

Loop on signal 6.

Panic loop

2021-05-18 08:58:22.604-07:00: vmware-view 285953| cdk_pcoip_desktop_on_connection_state_changed: RemoteMKS connection failed.

2021-05-18 08:58:22.604-07:00: vmware-view 285953| cdk_remote_desktop_collect_usb_status: usbd is not ready for conn cn=cdc_dev_extreme_gpu_t4_01,ou=applications,dc=vdi,dc=vmware,dc=int, ignore.