VMware Horizon Community
hughe01205
Contributor
Contributor

Horizon USB Printer issues (Copy 1)

We are having a problem with users logging into their VDI session and when they USB printer installs sometimes it will have for Example: Brother DCP-2540DN series printer. And that will work for a bit or days then sometimes I will get a call and they will say it is not printing now. I will look at Devices and Printers and then they will have: Brother DCP-2540DN series (copy 1) and it will try and make that the default printer but it won't print. Long story short when they connect to their session what do I need to change or do so it won't keep trying to make copies? Plus I looked at the ports in Printers area and I will see USB001 Brother DCP-2540DN series, Then USB002 Brother DCP-2540DN series (copy 1) and so on.

Thanks!

-Chad

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parmarr
VMware Employee
VMware Employee

For the printers displayed duplciate in view desktops please refer kb https://kb.vmware.com/s/article/1031688

Sincerely, Rahul Parmar VMware Support Moderator
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