Hi Guy,
Recently we deployed Horizon 7.12 and UAG 3.9 in our environment, we encountered and issue when we add UAG into a picture,
Currently we have
1x Connection Server
1x Composer
1x RDS Host for Apps publishing.
2x UAG for HA
On UAG, edge setting we enable 2 feature,
- PCoIP
- Blast
Firewall port are open for what Blast and PCoIP require.
Scenario 1
We connect Horizon Client directly to Connection server, we able to launch application with Blast and PCoIP
Scenario 2
We connect Horizon Client to public IP/URL that NAT to our UAG Virtual IP, able to launch application with Blast, but with PCoIP failed with timeout error, when checking the log it show below error
TERA_DISCONNECT_CAUSE_HOST_BROKER_GENERIC
Appreciate any input that could help resolve this issue, do let me know if require more information from me.
What are the rules you have for PCoIP?
FrontEnd FW Rules
Any to HA VIP = TCP 80 - HTTP
Any to HA VIP = TCP/UDP 443 - HTTPS
Any to HA VIP = TCP/UDP 8443 – HTTPS or Blast
Any to HA VIP = TCP/UDP 4172 – PCoIP
BackEnd FW Rules
UAG to Internal VIP = TCP 443 - HTTPS
UAG to Desktop VLAN = TCP/UDP 4172 – PCoIP
UAG to Desktop VLAN = TCP/UDP 22443 – Blast Extreme
There are more rules but these are the basic few.
The other thing you can try is doing a Packet capture on the Master UAG
Troubleshooting Firewall and Connection Issues
Also, what type of UAG did you deploy 1,2 or 3 leg?
Hi vBritinUSA
we deployed 1 Leg UAG, as for Firewall rule our Network Engineer already open the firewall base on provided Diagram for deployment, i will try your suggestion on packet tracing at Master UAG.
i just check with our Network engineer,
firewall port already configured, the issue still persist.
MYUAG01 = .20
MYUAG02 = .21
VIP = .22
VIP just for external connection only right? once user hit VIP .22, it will use UAG own IP .20/.21 to communicate with VDI/Connection Server, correct me if i am wrong.
2020-07-15T12:05:39.330+08:00> LVL:2 RC: 0 SERVER :server main: created window handle = 10084
2020-07-15T12:05:40.260+08:00> LVL:2 RC: 0 SERVER :server mailbox: MBX_SESSION_TAG received
2020-07-15T12:05:40.260+08:00> LVL:2 RC: 0 SERVER :server mailbox: MBX_SESSION_OPTION admin_level=3 key='pcoip.enable_tera2800' value='0'
2020-07-15T12:05:40.260+08:00> LVL:2 RC: 0 MGMT_ENV :Setting ENV variable[ 17]: pcoip.enable_tera2800 = 0
2020-07-15T12:05:40.260+08:00> LVL:2 RC: 0 SERVER :server mailbox: MBX_SESSION_OPTION admin_level=0 key='pcoip.server_fqdn' value='RDSH01.lab.local'
2020-07-15T12:05:40.260+08:00> LVL:2 RC: 0 SERVER :server mailbox: received FQDN "RDSH01.lab.local" from agent
2020-07-15T12:05:40.260+08:00> LVL:2 RC: 0 MGMT_ENV :Setting ENV variable[ 92]: pcoip.default_target_sni = RDSH01.lab.local
2020-07-15T12:05:40.260+08:00> LVL:2 RC: 0 SCNET :(scnet_setup_server_certificates): server will not present legacy certificate, connections from legacy clients will fail
2020-07-15T12:05:40.260+08:00> LVL:0 RC: 0 SCNET :tera_certificate_setup_server_ssl_certificate_and_keys: cert request is default (external or self-signed) [0]
2020-07-15T12:05:40.260+08:00> LVL:2 RC: 0 CERTIFICATE :tera_certificate_utility_install_cert_by_type: using FQDN "RDSH01.lab.local" for certificate
2020-07-15T12:05:40.260+08:00> LVL:2 RC: 0 CERTIFICATE :setup_server_cert()[win]: [using substring search] with input - friendly: "", fqdn: "RDSH01.lab.local", substring: ""
2020-07-15T12:05:40.263+08:00> LVL:2 RC: 0 CERTIFICATE :setup_server_certificate_and_keys(): ** Examining certificate [1] from cert store MY which matches search & usage criteria
2020-07-15T12:05:40.389+08:00> LVL:2 RC: 0 CERTIFICATE :verify_certificate: Certificate chain is valid, "view-localhost" certificate is verified
2020-07-15T12:05:40.397+08:00> LVL:1 RC: 0 CERTIFICATE :setup_server_certificate_and_keys()[win]: cert 1 - Failed to match configured fqdn\sni: "RDSH01.lab.local" - rejecting
2020-07-15T12:05:40.397+08:00> LVL:2 RC: 0 CERTIFICATE :setup_server_certificate_and_keys(): ** Examining certificate [2] from cert store MY which matches search & usage criteria
2020-07-15T12:05:40.495+08:00> LVL:2 RC: 0 CERTIFICATE :verify_certificate: Certificate chain is valid, "PCoIP Security Gateway" certificate is verified
2020-07-15T12:05:40.502+08:00> LVL:1 RC: 0 CERTIFICATE :setup_server_certificate_and_keys()[win]: cert 2 - Failed to match configured fqdn\sni: "RDSH01.lab.local" - rejecting
2020-07-15T12:05:40.502+08:00> LVL:2 RC: 0 CERTIFICATE :setup_server_certificate_and_keys(): ** Examining certificate [3] from cert store MY which matches search & usage criteria
2020-07-15T12:05:40.596+08:00> LVL:2 RC: 0 CERTIFICATE :verify_certificate: Certificate chain is valid, "PCoIP Security Gateway Controller" certificate is verified
2020-07-15T12:05:40.603+08:00> LVL:1 RC: 0 CERTIFICATE :setup_server_certificate_and_keys()[win]: cert 3 - Failed to match configured fqdn\sni: "RDSH01.lab.local" - rejecting
2020-07-15T12:05:40.603+08:00> LVL:2 RC: 0 CERTIFICATE :setup_server_certificate_and_keys(): ** Examining certificate [4] from cert store MY which matches search & usage criteria
2020-07-15T12:05:40.605+08:00> LVL:1 RC: 0 CERTIFICATE :setup_server_certificate_and_keys[win]: cert [4] - Current certificate private key not exportable - rejecting
2020-07-15T12:05:40.605+08:00> LVL:2 RC: 0 CERTIFICATE :setup_server_certificate_and_keys(): ** Examining certificate [5] from cert store MY which matches search & usage criteria
2020-07-15T12:05:40.698+08:00> LVL:1 RC:-500 CERTIFICATE :verify_certificate: Certificate chain has an untrusted root
2020-07-15T12:05:40.698+08:00> LVL:1 RC:-500 CERTIFICATE :verify_certificate: Certificate "Blast" fails verification
2020-07-15T12:05:40.705+08:00> LVL:1 RC: 0 CERTIFICATE :setup_server_certificate_and_keys(): No further certificates in cert store "MY" match (substring) search criteria, examined 5 certificates
2020-07-15T12:05:40.705+08:00> LVL:1 RC: 0 CERTIFICATE :setup_server_certificate_and_keys()[win]: No validated certificate found in windows certificate store which matches configured criteria
2020-07-15T12:05:40.705+08:00> LVL:2 RC:-500 CERTIFICATE :_install_cert_by_type: Failed to set up external certificate & keys.
2020-07-15T12:05:40.705+08:00> LVL:2 RC:-500 CERTIFICATE :tera_certificate_utility_install_cert_by_type: failed for type=external
2020-07-15T12:05:40.705+08:00> LVL:2 RC: 0 SCNET :tera_certificate_setup: Default processing - failed to setup configured external certificate, trying self-signed certificate.
2020-07-15T12:05:40.705+08:00> LVL:2 RC: 0 CERTIFICATE :tera_certificate_utility_install_cert_by_type: using FQDN "RDSH01.lab.local" for certificate
2020-07-15T12:05:41.289+08:00> LVL:2 RC: 0 CERTIFICATE :_install_cert_by_type: Successfully set up self-signed certificate & keys.
2020-07-15T12:05:41.289+08:00> LVL:2 RC: 0 SCNET :tera_certificate_setup: successfully setup configured self-signed certificate.
2020-07-15T12:05:41.289+08:00> LVL:2 RC: 0 CERTIFICATE :_install_cert_by_type: Successfully set up legacy certificate & keys.
2020-07-15T12:05:41.290+08:00> LVL:2 RC: 0 CERTIFICATE :_install_cert_by_type: Successfully setup_client_certificate_and_keys() legacy
2020-07-15T12:05:41.290+08:00> LVL:1 RC: 0 SCNET :tera_certificate_setup: Legacy certificate processing - loading Legacy certificate: success
2020-07-15T12:05:41.290+08:00> LVL:2 RC: 0 CERTIFICATE :Certificate selected/generated to open a Janus SSL connection:
2020-07-15T12:05:41.290+08:00> LVL:2 RC: 0 CERTIFICATE : --> Signature Algorithm: sha256WithRSAEncryption
2020-07-15T12:05:41.290+08:00> LVL:2 RC: 0 CERTIFICATE : --> Issuer: C=CA,ST=British Columbia,L=Burnaby,O=Teradici Corporation,OU=SoftPCoIP,contentType=Server,CN=RDSH01.lab.local
2020-07-15T12:05:41.290+08:00> LVL:2 RC: 0 CERTIFICATE : --> Not Before: Jul 15 04:05:41 2020 GMT
2020-07-15T12:05:41.290+08:00> LVL:2 RC: 0 CERTIFICATE : --> Not After : Jul 15 05:06:41 2020 GMT
2020-07-15T12:05:41.290+08:00> LVL:2 RC: 0 CERTIFICATE : --> Subject: C=CA,ST=British Columbia,L=Burnaby,O=Teradici Corporation,OU=SoftPCoIP,contentType=Server,CN=RDSH01.lab.local
2020-07-15T12:05:41.290+08:00> LVL:2 RC: 0 CERTIFICATE : --> Subject Public Key Info:
2020-07-15T12:05:41.290+08:00> LVL:2 RC: 0 CERTIFICATE : --> Public Key Algorithm: rsaEncryption
2020-07-15T12:05:41.290+08:00> LVL:2 RC: 0 CERTIFICATE : --> Public-Key: (2048 bit)
2020-07-15T12:05:41.290+08:00> LVL:2 RC: 0 CERTIFICATE :tera_certificate_utility_set_ctx_with_cert_and_key_by_type: use_cert_for_ctx() success
2020-07-15T12:05:41.290+08:00> LVL:2 RC: 0 CERTIFICATE :_set_ctx_with_cert_and_key_by_type: Successfully associated self-signed certificate with SSL context.
2020-07-15T12:05:41.290+08:00> LVL:2 RC: 0 CERTIFICATE :_set_ctx_with_cert_and_key_by_type: Successfully associated private key with SSL context.
2020-07-15T12:05:41.296+08:00> LVL:2 RC: 0 CERTIFICATE :tera_certificate_utility_set_ctx_with_cert_and_key_by_type: use_cert_for_ctx() success
2020-07-15T12:05:41.296+08:00> LVL:2 RC: 0 CERTIFICATE :_set_ctx_with_cert_and_key_by_type: Successfully associated legacy certificate with SSL context.
2020-07-15T12:05:41.296+08:00> LVL:2 RC: 0 CERTIFICATE :_set_ctx_with_cert_and_key_by_type: Successfully associated private key with SSL context.
2020-07-15T12:05:41.296+08:00> LVL:2 RC: 0 SCNET :(scnet_setup_server_certificates): Setting verification depth to 1
2020-07-15T12:05:41.296+08:00> LVL:2 RC: 0 PRI :tera_pri_server_reserve: Reservation Session ID: '7o+s7Yc7vRQA' Value:ee8faced873bbd14
At the of disconnect
2020-07-15T12:05:42.792+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :tera_psdp_create_answer: didn't find external UDP port setting in local_interop_ctxt
2020-07-15T12:05:42.855+08:00> LVL:2 RC: 0 MGMT_SSIG :Session established successfully (10.194.194.61, 00-0F-01-01-01-00, PRI: 0)
2020-07-15T12:05:42.856+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :Negotiated PCoIP data protocol version = 2
2020-07-15T12:05:42.856+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :UVChan media channel enabled = 1
2020-07-15T12:05:42.856+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :PCoIP Selective ACK protocol enabled = 1
2020-07-15T12:05:42.856+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :Change peer address to 127.0.0.1:55000
2020-07-15T12:05:42.856+08:00> LVL:1 RC: 0 VGMAC :Connected the PCoIP socket to peer IP 127.0.0.1 peer [UDP]
2020-07-15T12:05:42.856+08:00> LVL:2 RC: 0 VGMAC :tera_vgmac_set_sock_source_pktinfo: Get local ip_address 127.0.0.1 for tx package info
2020-07-15T12:05:42.856+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :tera_mgmt_pcoip_data_open: active=1152 target=0 floor=13 ceil=112500 wan=0
2020-07-15T12:05:42.856+08:00> LVL:2 RC: 0 MGMT_HDA :data_mtu_callback: set soft audio MTU to 1076 (given 1100)
2020-07-15T12:05:42.856+08:00> LVL:2 RC: 0 VGMAC :Setting encryption to AES-GCM-128.
2020-07-15T12:05:42.856+08:00> LVL:2 RC: 0 VGMAC :PCoIP Transport Header Enabled
2020-07-15T12:05:42.861+08:00> LVL:2 RC: 0 MGMT_SSIG :Session closed remotely by peer (10.194.194.61, 00-0F-01-01-01-00, PRI: 0)
2020-07-15T12:05:42.861+08:00> LVL:2 RC: 0 MGMT_SSIG :(mgmt_ssig_open_handle_rx_apdu_bye): Received from peer: BYE disconnect reason cause (0x406)
2020-07-15T12:05:42.862+08:00> LVL:2 RC: 0 MGMT_SSIG :Session closure reason cause (device:internal: SSIG negotiation complete - closing TLS connection)
2020-07-15T12:05:42.967+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.
2020-07-15T12:05:42.967+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :pcoip_app_handler: received peer data manager INVITE packet
2020-07-15T12:05:42.967+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :mgmt_pcoip_data_set_media_activation: URBoIP is not used
2020-07-15T12:05:42.967+08:00> LVL:2 RC: 0 MGMT_IMG :tera_mgmt_img_open: SACK capability detected. Pseudo Reliable Retransmit Request Feature (Seletive ACK) is ACTIVE.
2020-07-15T12:05:42.967+08:00> LVL:2 RC: 0 MGMT_IMG :Monitor power saving mode is supported.
2020-07-15T12:05:42.967+08:00> LVL:2 RC: 0 MGMT_IMG :Monitor standby mode is supported.
2020-07-15T12:05:42.967+08:00> LVL:2 RC: 0 MGMT_IMG :User extended configuration is supported.
2020-07-15T12:05:42.967+08:00> LVL:2 RC: 0 MGMT_VCHAN :Negotiated capabilities: max_num_chan=24 max_dgram_size=3992 max_num_uchan=24
2020-07-15T12:05:42.968+08:00> LVL:2 RC: 0 MGMT_VCHAN :init_processing: Processing EVENT_VCHAN_OPEN. [pri = 0]
2020-07-15T12:05:42.968+08:00> LVL:2 RC: 0 MGMT_VCHAN :scp_sess_connect user_type=0 scp_chan=0 pri=0
2020-07-15T12:05:43.286+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.
2020-07-15T12:05:43.286+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :pcoip_app_handler: received peer data manager INVITE packet
2020-07-15T12:05:43.721+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.
2020-07-15T12:05:43.721+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :pcoip_app_handler: received peer data manager INVITE packet
2020-07-15T12:05:43.808+08:00> LVL:1 RC:-500 COMMON :poll_sockets failed to generate 1 callbacks!
2020-07-15T12:05:43.808+08:00> LVL:2 RC: 0 COMMON :SOCKET_TRACE: tera_sock_socket_close() closed socket 6788 - currently 1 sockets.
2020-07-15T12:05:44.645+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.
2020-07-15T12:05:44.725+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :pcoip_app_handler: received peer data manager INVITE packet
2020-07-15T12:05:46.708+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.
2020-07-15T12:05:46.708+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :pcoip_app_handler: received peer data manager INVITE packet
2020-07-15T12:05:47.201+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.
2020-07-15T12:05:49.815+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.
2020-07-15T12:05:50.726+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.
2020-07-15T12:05:50.726+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :pcoip_app_handler: received peer data manager INVITE packet
2020-07-15T12:05:52.405+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.
2020-07-15T12:05:55.000+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.
2020-07-15T12:05:57.640+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.
2020-07-15T12:05:58.727+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.
2020-07-15T12:05:58.727+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :pcoip_app_handler: received peer data manager INVITE packet
2020-07-15T12:06:00.200+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.
2020-07-15T12:06:01.457+08:00> LVL:0 RC: 0 SERVER :==> WindowProc: Detected WM_DEVICECHANGE event (0 x 0)
2020-07-15T12:06:02.787+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.
2020-07-15T12:06:05.414+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.
2020-07-15T12:06:08.016+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.
2020-07-15T12:06:09.267+08:00> LVL:2 RC: 0 RTOS :tera_query_performance_frequency(): frequency is 10.001358MHz
2020-07-15T12:06:10.604+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.
2020-07-15T12:06:12.909+08:00> LVL:2 RC: 0 MGMT_VCHAN :mgmt_vchan_transport_callback: queuing MGMT_VCHAN_TRANSPORT_EVENT_OPEN_TIMEOUT [pri=0]
2020-07-15T12:06:12.910+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :OPEN: Got EVENT_RESET. Transition into BYE, pcoip data handle: 0
2020-07-15T12:06:12.910+08:00> LVL:2 RC: 0 MGMT_VCHAN :connecting_processing: Processing EVENT_VCHAN_RESET. [pri = 0]
2020-07-15T12:06:12.910+08:00> LVL:2 RC: 0 MGMT_VCHAN :mgmt_vchan_transport_callback: queuing MGMT_VCHAN_TRASPORT_EVENT_RESET [pri=0]
2020-07-15T12:06:12.910+08:00> LVL:2 RC: 0 MGMT_VCHAN :reset_pending_processing: Processing EVENT_VCHAN_TRANSPORT_RESET. [pri = 0]
2020-07-15T12:06:12.910+08:00> LVL:2 RC:-503 MGMT_VCHAN :init_processing: Invalid message [msg->= 0x6].
2020-07-15T12:06:13.192+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.
2020-07-15T12:06:16.716+08:00> LVL:0 RC: 0 SERVER :==> WindowProc: Detected WM_DEVICECHANGE event (0 x 0)
2020-07-15T12:06:17.415+08:00> LVL:1 RC:-504 MGMT_PCOIP_DATA :BYE packet not acknowledged, aborting session
2020-07-15T12:06:17.415+08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :mgmt_pcoip_data_set_media_activation: URBoIP is not used
2020-07-15T12:06:17.415+08:00> LVL:2 RC: 0 COMMON :SOCKET_TRACE: tera_sock_socket_close() closed socket 2000 - currently 0 sockets.
2020-07-15T12:06:17.415+08:00> LVL:2 RC: 0 MGMT_SSIG :Request to reset session (PRI: 0)
2020-07-15T12:06:17.415+08:00> LVL:1 RC: 0 VGMAC :Stat frms: R=000000/000000/000019 T=000000/000000/000059 (A/I/O) Loss=0.00%/0.00% (R/T)
2020-07-15T12:06:17.415+08:00> LVL:2 RC: 0 COMMON :TERA_PCOIP: SESSION_EVENT=UNKNOWN
2020-07-15T12:06:17.415+08:00> LVL:2 RC: 0 SERVER :server main: cb_notify_session_status called (mask 0x0) with tera_disconnect_cause (0x0)
2020-07-15T12:06:40.170+08:00> LVL:2 RC: 0 SERVER :server mailbox: MBX_SHUTDOWN with agent disconnect reason code (0x2)
2020-07-15T12:06:40.170+08:00> LVL:2 RC: 0 SERVER :server mailbox: Stopping mailbox message loop
2020-07-15T12:06:40.170+08:00> LVL:2 RC: 0 SERVER :server main: got terminate application message
2020-07-15T12:06:40.170+08:00> LVL:2 RC: 0 SERVER :server main: exiting
2020-07-15T12:06:40.171+08:00> LVL:2 RC: 0 SERVER :server cleanup: tearing down pcoip with agent disconnect reason code(2) and waiting
2020-07-15T12:06:40.171+08:00> LVL:1 RC: 0 SERVER :map_agent_to_tera: DISCONNECT_CANCELLED -> TERA_DISCONNECT_CAUSE_HOST_BROKER_GENERIC
2020-07-15T12:06:40.171+08:00> LVL:0 RC: 0 MGMT_SESS :Tearing down the session
2020-07-15T12:06:40.171+08:00> LVL:1 RC: 0 VGMAC :Stat frms: R=000000/000000/000019 T=000000/000000/000059 (A/I/O) Loss=0.00%/0.00% (R/T)
2020-07-15T12:06:40.270+08:00> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Closing plugin 'VMware_Server'.
2020-07-15T12:06:40.301+08:00> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Plugin 'VMware_Server' is closed.
2020-07-15T12:06:40.301+08:00> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Closing plugin 'VMwareView-RdeVchanStub'.
2020-07-15T12:06:40.301+08:00> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Plugin 'VMwareView-RdeVchanStub' is closed.
2020-07-15T12:06:40.301+08:00> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Closing plugin 'ViewMMDevRedir'.
2020-07-15T12:06:40.303+08:00> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Plugin 'ViewMMDevRedir' is closed.
2020-07-15T12:06:40.303+08:00> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Closing plugin 'pcoip_mfw'.
2020-07-15T12:06:40.304+08:00> LVL:2 RC: 0 MGMT_VCHAN :Connect callback 0 has been un-registered ().
2020-07-15T12:06:40.304+08:00> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Plugin 'pcoip_mfw' is closed.
2020-07-15T12:06:40.304+08:00> LVL:1 RC: 0 MGMT_VCHAN :=> Successfully exited all the VChan plugins
2020-07-15T12:06:40.304+08:00> LVL:2 RC: 0 SERVER :Terminating thread for desktop 'Default' at 0: ...
2020-07-15T12:06:40.305+08:00> LVL:2 RC: 0 SERVER :Terminating thread for desktop 'Disconnect' at 1: ...
2020-07-15T12:06:40.306+08:00> LVL:2 RC: 0 SERVER :Terminating thread for desktop 'Winlogon' at 2: ...
2020-07-15T12:06:40.307+08:00> LVL:2 RC: 0 SERVER :server cleanup: detaching inputdevtap
2020-07-15T12:06:40.307+08:00> LVL:0 RC: 0 EXTERN :input_devtap ==> InputDevTapTouchInjectThreadStop Signaling touch inject thread stop event.
2020-07-15T12:06:40.307+08:00> LVL:0 RC: 0 EXTERN :input_devtap ==> InputDevTapTouchInjectThreadStop win32 touch inject thread stopped successfully.
2020-07-15T12:06:40.307+08:00> LVL:0 RC: 0 EXTERN :input_devtap ==> InputDevTapTouchInjectThreadStop closing touch inject thread stop event.
2020-07-15T12:06:40.308+08:00> LVL:0 RC: 0 EXTERN :input_devtap ==> RdeGetImpersonatedTokenAsLogonUser: Unable to query user token of session 10 (err 1008). Remote Desktop service may not be running.
2020-07-15T12:06:40.308+08:00> LVL:0 RC: 0 EXTERN :input_devtap ==> RdeGetImpersonatedTokenAsLogonUser: No shell window to impersonate.
2020-07-15T12:06:40.308+08:00> LVL:0 RC: 0 EXTERN :input_devtap ==> InputDevTapWin32PollThreadStop Signaling win32 poll thread at index 0 stop event.
2020-07-15T12:06:40.308+08:00> LVL:0 RC: 0 EXTERN :input_devtap ==> InputDevTapWin32WindowProc Skipping message 144 on thread 0x2c3c
2020-07-15T12:06:40.308+08:00> LVL:0 RC: 0 EXTERN :input_devtap ==> InputDevTapWin32WindowProc Skipping message 2 on thread 0x2c3c
2020-07-15T12:06:40.309+08:00> LVL:0 RC: 0 EXTERN :input_devtap ==> InputDevTapWin32WindowProc Skipping message 130 on thread 0x2c3c
2020-07-15T12:06:40.309+08:00> LVL:0 RC: 0 EXTERN :input_devtap ==> InputDevTapWin32PollThreadStop win32 poll thread at index 0 stopped successfully.
2020-07-15T12:06:40.309+08:00> LVL:0 RC: 0 EXTERN :input_devtap ==> InputDevTapWin32PollThreadStop closing poll thread stop event.
2020-07-15T12:06:40.309+08:00> LVL:0 RC: 0 EXTERN :input_devtap ==> InputDevTapWin32PollThreadStop Signaling win32 poll thread at index 1 stop event.
2020-07-15T12:06:40.309+08:00> LVL:0 RC: 0 EXTERN :input_devtap ==> InputDevTapWin32WindowProc Skipping message 144 on thread 0xb44
2020-07-15T12:06:40.309+08:00> LVL:0 RC: 0 EXTERN :input_devtap ==> InputDevTapWin32WindowProc Skipping message 2 on thread 0xb44
2020-07-15T12:06:40.309+08:00> LVL:0 RC: 0 EXTERN :input_devtap ==> InputDevTapWin32WindowProc Skipping message 130 on thread 0xb44
2020-07-15T12:06:40.310+08:00> LVL:0 RC: 0 EXTERN :input_devtap ==> InputDevTapWin32PollThreadStop win32 poll thread at index 1 stopped successfully.
2020-07-15T12:06:40.310+08:00> LVL:0 RC: 0 EXTERN :input_devtap ==> InputDevTapWin32PollThreadStop closing poll thread stop event.
2020-07-15T12:06:40.310+08:00> LVL:2 RC: 0 IMG_FRONTEND :sw_host_frontend_set_topology_exit ...
2020-07-15T12:06:40.310+08:00> LVL:0 RC: 0 EXTERN :svga_devtap ==> Enter SVGADevTap_TopologyExit
2020-07-15T12:06:40.310+08:00> LVL:2 RC: 0 IMG_FRONTEND :sw_host_frontend_set_topology_exit done 1
2020-07-15T12:06:40.310+08:00> LVL:2 RC: 0 SERVER :server cleanup: closing mailboxes
2020-07-15T12:06:40.310+08:00> LVL:2 RC: 0 SERVER :server cleanup: freeing argument copy
2020-07-15T12:06:40.310+08:00> LVL:2 RC: 0 SERVER :server cleanup: cleanup complete
So, for the UAG it depends on the FW you have. You may need to create an external IP for both UAG's and the VIP or use different ports.
take a look at this document, its very helpful.
Load Balancing across VMware Unified Access Gateway Appliances
The other thing you could try is to use a single UAG, nat to that and bypass the LB and see if that helps.
On another note, I don't do deployments using PCoIP any more as VMware said the R&D is going towards Blast, what now is a very good protocol.
hi vBritinUSA
from link given by you, look like our config similar to method one, which is we NAT to HA IP, might try method 2, Table 2 thanks for the link appreciate it so much, i can say that i have 0% exp deploying Horizon other then test on myLab.
No worries, good luck! let us know how you get on.