Horizon PCoIP, timeout error

[MAliff]

Hi Guy,

Recently we deployed Horizon 7.12 and UAG 3.9 in our environment, we encountered and issue when we add UAG into a picture,

Currently we have

1x Connection Server

1x Composer

1x RDS Host for Apps publishing.

2x UAG for HA

On UAG, edge setting we enable 2 feature,

- PCoIP

- Blast

Firewall port are open for what Blast and PCoIP require.

Scenario 1

We connect Horizon Client directly to Connection server, we able to launch application with Blast and PCoIP

Scenario 2

We connect Horizon Client to public IP/URL that NAT to our UAG Virtual IP, able to launch application with Blast, but with PCoIP failed with timeout error, when checking the log it show below error

TERA_DISCONNECT_CAUSE_HOST_BROKER_GENERIC

Appreciate any input that could help resolve this issue, do let me know if require more information from me.

[vBritinUSA]

What are the rules you have for PCoIP?

FrontEnd FW Rules

Any to HA VIP = TCP 80 - HTTP

Any to HA VIP = TCP/UDP 443 - HTTPS

Any to HA VIP = TCP/UDP 8443 – HTTPS or Blast

Any to HA VIP = TCP/UDP 4172 – PCoIP

BackEnd FW Rules

UAG to Internal VIP = TCP 443 - HTTPS

UAG to Desktop VLAN = TCP/UDP 4172 – PCoIP

UAG to Desktop VLAN = TCP/UDP 22443 – Blast Extreme

There are more rules but these are the basic few.

The other thing you can try is doing a Packet capture on the Master UAG

Troubleshooting Firewall and Connection Issues

Also, what type of UAG did you deploy 1,2 or 3 leg?

[MAliff]

Hi vBritinUSA​

we deployed 1 Leg UAG, as for Firewall rule our Network Engineer already open the firewall base on provided Diagram for deployment, i will try your suggestion on packet tracing at Master UAG.

[MAliff]

i just check with our Network engineer,

firewall port already configured, the issue still  persist.

MYUAG01 = .20

MYUAG02 = .21

VIP = .22

VIP just for external connection only right? once user hit VIP .22, it will use UAG own IP .20/.21 to communicate with VDI/Connection Server, correct me if i am wrong.

2020-07-15T12:05:39.330+08:00> LVL:2 RC:   0          SERVER :server main: created window handle = 10084

2020-07-15T12:05:40.260+08:00> LVL:2 RC:   0          SERVER :server mailbox: MBX_SESSION_TAG received

2020-07-15T12:05:40.260+08:00> LVL:2 RC:   0          SERVER :server mailbox: MBX_SESSION_OPTION admin_level=3 key='pcoip.enable_tera2800' value='0'

2020-07-15T12:05:40.260+08:00> LVL:2 RC:   0        MGMT_ENV :Setting ENV variable[ 17]: pcoip.enable_tera2800 = 0

2020-07-15T12:05:40.260+08:00> LVL:2 RC:   0          SERVER :server mailbox: MBX_SESSION_OPTION admin_level=0 key='pcoip.server_fqdn' value='RDSH01.lab.local'

2020-07-15T12:05:40.260+08:00> LVL:2 RC:   0          SERVER :server mailbox: received FQDN "RDSH01.lab.local" from agent

2020-07-15T12:05:40.260+08:00> LVL:2 RC:   0        MGMT_ENV :Setting ENV variable[ 92]: pcoip.default_target_sni = RDSH01.lab.local

2020-07-15T12:05:40.260+08:00> LVL:2 RC:   0           SCNET :(scnet_setup_server_certificates): server will not present legacy certificate, connections from legacy clients will fail

2020-07-15T12:05:40.260+08:00> LVL:0 RC:   0           SCNET :tera_certificate_setup_server_ssl_certificate_and_keys: cert request is default (external or self-signed) [0]

2020-07-15T12:05:40.260+08:00> LVL:2 RC:   0     CERTIFICATE :tera_certificate_utility_install_cert_by_type: using FQDN "RDSH01.lab.local" for certificate

2020-07-15T12:05:40.260+08:00> LVL:2 RC:   0     CERTIFICATE :setup_server_cert()[win]: [using substring search] with input - friendly: "", fqdn: "RDSH01.lab.local", substring: ""

2020-07-15T12:05:40.263+08:00> LVL:2 RC:   0     CERTIFICATE :setup_server_certificate_and_keys(): ** Examining certificate [1] from cert store MY which matches search & usage criteria

2020-07-15T12:05:40.389+08:00> LVL:2 RC:   0     CERTIFICATE :verify_certificate: Certificate chain is valid, "view-localhost" certificate is verified

2020-07-15T12:05:40.397+08:00> LVL:1 RC:   0     CERTIFICATE :setup_server_certificate_and_keys()[win]: cert 1 - Failed to match configured fqdn\sni: "RDSH01.lab.local" - rejecting

2020-07-15T12:05:40.397+08:00> LVL:2 RC:   0     CERTIFICATE :setup_server_certificate_and_keys(): ** Examining certificate [2] from cert store MY which matches search & usage criteria

2020-07-15T12:05:40.495+08:00> LVL:2 RC:   0     CERTIFICATE :verify_certificate: Certificate chain is valid, "PCoIP Security Gateway" certificate is verified

2020-07-15T12:05:40.502+08:00> LVL:1 RC:   0     CERTIFICATE :setup_server_certificate_and_keys()[win]: cert 2 - Failed to match configured fqdn\sni: "RDSH01.lab.local" - rejecting

2020-07-15T12:05:40.502+08:00> LVL:2 RC:   0     CERTIFICATE :setup_server_certificate_and_keys(): ** Examining certificate [3] from cert store MY which matches search & usage criteria

2020-07-15T12:05:40.596+08:00> LVL:2 RC:   0     CERTIFICATE :verify_certificate: Certificate chain is valid, "PCoIP Security Gateway Controller" certificate is verified

2020-07-15T12:05:40.603+08:00> LVL:1 RC:   0     CERTIFICATE :setup_server_certificate_and_keys()[win]: cert 3 - Failed to match configured fqdn\sni: "RDSH01.lab.local" - rejecting

2020-07-15T12:05:40.603+08:00> LVL:2 RC:   0     CERTIFICATE :setup_server_certificate_and_keys(): ** Examining certificate [4] from cert store MY which matches search & usage criteria

2020-07-15T12:05:40.605+08:00> LVL:1 RC:   0     CERTIFICATE :setup_server_certificate_and_keys[win]:  cert [4] - Current certificate private key not exportable - rejecting

2020-07-15T12:05:40.605+08:00> LVL:2 RC:   0     CERTIFICATE :setup_server_certificate_and_keys(): ** Examining certificate [5] from cert store MY which matches search & usage criteria

2020-07-15T12:05:40.698+08:00> LVL:1 RC:-500     CERTIFICATE :verify_certificate: Certificate chain has an untrusted root

2020-07-15T12:05:40.698+08:00> LVL:1 RC:-500     CERTIFICATE :verify_certificate: Certificate "Blast" fails verification

2020-07-15T12:05:40.705+08:00> LVL:1 RC:   0     CERTIFICATE :setup_server_certificate_and_keys(): No further certificates in cert store "MY" match (substring) search criteria, examined 5 certificates

2020-07-15T12:05:40.705+08:00> LVL:1 RC:   0     CERTIFICATE :setup_server_certificate_and_keys()[win]: No validated certificate found in windows certificate store which matches configured criteria

2020-07-15T12:05:40.705+08:00> LVL:2 RC:-500     CERTIFICATE :_install_cert_by_type: Failed to set up external certificate & keys.

2020-07-15T12:05:40.705+08:00> LVL:2 RC:-500     CERTIFICATE :tera_certificate_utility_install_cert_by_type: failed for type=external

2020-07-15T12:05:40.705+08:00> LVL:2 RC:   0           SCNET :tera_certificate_setup: Default processing - failed to setup configured external certificate, trying self-signed certificate.

2020-07-15T12:05:40.705+08:00> LVL:2 RC:   0     CERTIFICATE :tera_certificate_utility_install_cert_by_type: using FQDN "RDSH01.lab.local" for certificate

2020-07-15T12:05:41.289+08:00> LVL:2 RC:   0     CERTIFICATE :_install_cert_by_type: Successfully set up self-signed certificate & keys.

2020-07-15T12:05:41.289+08:00> LVL:2 RC:   0           SCNET :tera_certificate_setup: successfully setup configured self-signed certificate.

2020-07-15T12:05:41.289+08:00> LVL:2 RC:   0     CERTIFICATE :_install_cert_by_type: Successfully set up legacy certificate & keys.

2020-07-15T12:05:41.290+08:00> LVL:2 RC:   0     CERTIFICATE :_install_cert_by_type: Successfully setup_client_certificate_and_keys() legacy

2020-07-15T12:05:41.290+08:00> LVL:1 RC:   0           SCNET :tera_certificate_setup: Legacy certificate processing - loading Legacy certificate: success

2020-07-15T12:05:41.290+08:00> LVL:2 RC:   0     CERTIFICATE :Certificate selected/generated to open a Janus SSL connection:

2020-07-15T12:05:41.290+08:00> LVL:2 RC:   0     CERTIFICATE :   --> Signature Algorithm: sha256WithRSAEncryption

2020-07-15T12:05:41.290+08:00> LVL:2 RC:   0     CERTIFICATE :   --> Issuer: C=CA,ST=British Columbia,L=Burnaby,O=Teradici Corporation,OU=SoftPCoIP,contentType=Server,CN=RDSH01.lab.local

2020-07-15T12:05:41.290+08:00> LVL:2 RC:   0     CERTIFICATE :   --> Not Before: Jul 15 04:05:41 2020 GMT

2020-07-15T12:05:41.290+08:00> LVL:2 RC:   0     CERTIFICATE :   --> Not After : Jul 15 05:06:41 2020 GMT

2020-07-15T12:05:41.290+08:00> LVL:2 RC:   0     CERTIFICATE :   --> Subject: C=CA,ST=British Columbia,L=Burnaby,O=Teradici Corporation,OU=SoftPCoIP,contentType=Server,CN=RDSH01.lab.local

2020-07-15T12:05:41.290+08:00> LVL:2 RC:   0     CERTIFICATE :   --> Subject Public Key Info:

2020-07-15T12:05:41.290+08:00> LVL:2 RC:   0     CERTIFICATE :   --> Public Key Algorithm: rsaEncryption

2020-07-15T12:05:41.290+08:00> LVL:2 RC:   0     CERTIFICATE :   --> Public-Key: (2048 bit)

2020-07-15T12:05:41.290+08:00> LVL:2 RC:   0     CERTIFICATE :tera_certificate_utility_set_ctx_with_cert_and_key_by_type: use_cert_for_ctx() success

2020-07-15T12:05:41.290+08:00> LVL:2 RC:   0     CERTIFICATE :_set_ctx_with_cert_and_key_by_type: Successfully associated self-signed certificate with SSL context.

2020-07-15T12:05:41.290+08:00> LVL:2 RC:   0     CERTIFICATE :_set_ctx_with_cert_and_key_by_type: Successfully associated private key with SSL context.

2020-07-15T12:05:41.296+08:00> LVL:2 RC:   0     CERTIFICATE :tera_certificate_utility_set_ctx_with_cert_and_key_by_type: use_cert_for_ctx() success

2020-07-15T12:05:41.296+08:00> LVL:2 RC:   0     CERTIFICATE :_set_ctx_with_cert_and_key_by_type: Successfully associated legacy certificate with SSL context.

2020-07-15T12:05:41.296+08:00> LVL:2 RC:   0     CERTIFICATE :_set_ctx_with_cert_and_key_by_type: Successfully associated private key with SSL context.

2020-07-15T12:05:41.296+08:00> LVL:2 RC:   0           SCNET :(scnet_setup_server_certificates): Setting verification depth to 1

2020-07-15T12:05:41.296+08:00> LVL:2 RC:   0             PRI :tera_pri_server_reserve: Reservation Session ID: '7o+s7Yc7vRQA' Value:ee8faced873bbd14

At the of disconnect

2020-07-15T12:05:42.792+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :tera_psdp_create_answer: didn't find external UDP port setting in local_interop_ctxt

2020-07-15T12:05:42.855+08:00> LVL:2 RC:   0       MGMT_SSIG :Session established successfully (10.194.194.61, 00-0F-01-01-01-00, PRI: 0)

2020-07-15T12:05:42.856+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :Negotiated PCoIP data protocol version = 2

2020-07-15T12:05:42.856+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :UVChan media channel enabled = 1

2020-07-15T12:05:42.856+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :PCoIP Selective ACK protocol enabled = 1

2020-07-15T12:05:42.856+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :Change peer address to 127.0.0.1:55000

2020-07-15T12:05:42.856+08:00> LVL:1 RC:   0           VGMAC :Connected the PCoIP socket to peer IP 127.0.0.1 peer [UDP]

2020-07-15T12:05:42.856+08:00> LVL:2 RC:   0           VGMAC :tera_vgmac_set_sock_source_pktinfo: Get local ip_address 127.0.0.1 for tx package info

2020-07-15T12:05:42.856+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :tera_mgmt_pcoip_data_open: active=1152 target=0 floor=13 ceil=112500 wan=0

2020-07-15T12:05:42.856+08:00> LVL:2 RC:   0        MGMT_HDA :data_mtu_callback: set soft audio MTU to 1076 (given 1100)

2020-07-15T12:05:42.856+08:00> LVL:2 RC:   0           VGMAC :Setting encryption to AES-GCM-128.

2020-07-15T12:05:42.856+08:00> LVL:2 RC:   0           VGMAC :PCoIP Transport Header Enabled

2020-07-15T12:05:42.861+08:00> LVL:2 RC:   0       MGMT_SSIG :Session closed remotely by peer (10.194.194.61, 00-0F-01-01-01-00, PRI: 0)

2020-07-15T12:05:42.861+08:00> LVL:2 RC:   0       MGMT_SSIG :(mgmt_ssig_open_handle_rx_apdu_bye): Received from peer: BYE disconnect reason cause (0x406)

2020-07-15T12:05:42.862+08:00> LVL:2 RC:   0       MGMT_SSIG :Session closure reason cause (device:internal: SSIG negotiation complete - closing TLS connection)

2020-07-15T12:05:42.967+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.

2020-07-15T12:05:42.967+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :pcoip_app_handler: received peer data manager INVITE packet

2020-07-15T12:05:42.967+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :mgmt_pcoip_data_set_media_activation: URBoIP is not used

2020-07-15T12:05:42.967+08:00> LVL:2 RC:   0        MGMT_IMG :tera_mgmt_img_open: SACK capability detected. Pseudo Reliable Retransmit Request Feature (Seletive ACK) is ACTIVE.

2020-07-15T12:05:42.967+08:00> LVL:2 RC:   0        MGMT_IMG :Monitor power saving mode is supported.

2020-07-15T12:05:42.967+08:00> LVL:2 RC:   0        MGMT_IMG :Monitor standby mode is supported.

2020-07-15T12:05:42.967+08:00> LVL:2 RC:   0        MGMT_IMG :User extended configuration is supported.

2020-07-15T12:05:42.967+08:00> LVL:2 RC:   0      MGMT_VCHAN :Negotiated capabilities: max_num_chan=24 max_dgram_size=3992 max_num_uchan=24

2020-07-15T12:05:42.968+08:00> LVL:2 RC:   0      MGMT_VCHAN :init_processing: Processing EVENT_VCHAN_OPEN. [pri = 0]

2020-07-15T12:05:42.968+08:00> LVL:2 RC:   0      MGMT_VCHAN :scp_sess_connect user_type=0 scp_chan=0 pri=0

2020-07-15T12:05:43.286+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.

2020-07-15T12:05:43.286+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :pcoip_app_handler: received peer data manager INVITE packet

2020-07-15T12:05:43.721+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.

2020-07-15T12:05:43.721+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :pcoip_app_handler: received peer data manager INVITE packet

2020-07-15T12:05:43.808+08:00> LVL:1 RC:-500          COMMON :poll_sockets failed to generate 1 callbacks!

2020-07-15T12:05:43.808+08:00> LVL:2 RC:   0          COMMON :SOCKET_TRACE: tera_sock_socket_close() closed socket 6788 - currently 1 sockets.

2020-07-15T12:05:44.645+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.

2020-07-15T12:05:44.725+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :pcoip_app_handler: received peer data manager INVITE packet

2020-07-15T12:05:46.708+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.

2020-07-15T12:05:46.708+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :pcoip_app_handler: received peer data manager INVITE packet

2020-07-15T12:05:47.201+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.

2020-07-15T12:05:49.815+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.

2020-07-15T12:05:50.726+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.

2020-07-15T12:05:50.726+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :pcoip_app_handler: received peer data manager INVITE packet

2020-07-15T12:05:52.405+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.

2020-07-15T12:05:55.000+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.

2020-07-15T12:05:57.640+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.

2020-07-15T12:05:58.727+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.

2020-07-15T12:05:58.727+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :pcoip_app_handler: received peer data manager INVITE packet

2020-07-15T12:06:00.200+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.

2020-07-15T12:06:01.457+08:00> LVL:0 RC:   0          SERVER :==> WindowProc: Detected WM_DEVICECHANGE event (0 x 0)

2020-07-15T12:06:02.787+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.

2020-07-15T12:06:05.414+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.

2020-07-15T12:06:08.016+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.

2020-07-15T12:06:09.267+08:00> LVL:2 RC:   0            RTOS :tera_query_performance_frequency(): frequency is 10.001358MHz

2020-07-15T12:06:10.604+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.

2020-07-15T12:06:12.909+08:00> LVL:2 RC:   0      MGMT_VCHAN :mgmt_vchan_transport_callback: queuing MGMT_VCHAN_TRANSPORT_EVENT_OPEN_TIMEOUT [pri=0]

2020-07-15T12:06:12.910+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :OPEN: Got EVENT_RESET. Transition into BYE, pcoip data handle: 0

2020-07-15T12:06:12.910+08:00> LVL:2 RC:   0      MGMT_VCHAN :connecting_processing: Processing EVENT_VCHAN_RESET. [pri = 0]

2020-07-15T12:06:12.910+08:00> LVL:2 RC:   0      MGMT_VCHAN :mgmt_vchan_transport_callback: queuing MGMT_VCHAN_TRASPORT_EVENT_RESET [pri=0]

2020-07-15T12:06:12.910+08:00> LVL:2 RC:   0      MGMT_VCHAN :reset_pending_processing: Processing EVENT_VCHAN_TRANSPORT_RESET. [pri = 0]

2020-07-15T12:06:12.910+08:00> LVL:2 RC:-503      MGMT_VCHAN :init_processing: Invalid message [msg->= 0x6].

2020-07-15T12:06:13.192+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :process_rx: Sending a NO_ECN_SUPPORT pkt to disable L3 ECN support.

2020-07-15T12:06:16.716+08:00> LVL:0 RC:   0          SERVER :==> WindowProc: Detected WM_DEVICECHANGE event (0 x 0)

2020-07-15T12:06:17.415+08:00> LVL:1 RC:-504 MGMT_PCOIP_DATA :BYE packet not acknowledged, aborting session

2020-07-15T12:06:17.415+08:00> LVL:2 RC:   0 MGMT_PCOIP_DATA :mgmt_pcoip_data_set_media_activation: URBoIP is not used

2020-07-15T12:06:17.415+08:00> LVL:2 RC:   0          COMMON :SOCKET_TRACE: tera_sock_socket_close() closed socket 2000 - currently 0 sockets.

2020-07-15T12:06:17.415+08:00> LVL:2 RC:   0       MGMT_SSIG :Request to reset session (PRI: 0)

2020-07-15T12:06:17.415+08:00> LVL:1 RC:   0           VGMAC :Stat frms: R=000000/000000/000019  T=000000/000000/000059 (A/I/O) Loss=0.00%/0.00% (R/T)

2020-07-15T12:06:17.415+08:00> LVL:2 RC:   0          COMMON :TERA_PCOIP: SESSION_EVENT=UNKNOWN

2020-07-15T12:06:17.415+08:00> LVL:2 RC:   0          SERVER :server main: cb_notify_session_status called (mask 0x0) with tera_disconnect_cause (0x0)

2020-07-15T12:06:40.170+08:00> LVL:2 RC:   0          SERVER :server mailbox: MBX_SHUTDOWN with agent disconnect reason code (0x2)

2020-07-15T12:06:40.170+08:00> LVL:2 RC:   0          SERVER :server mailbox: Stopping mailbox message loop

2020-07-15T12:06:40.170+08:00> LVL:2 RC:   0          SERVER :server main: got terminate application message

2020-07-15T12:06:40.170+08:00> LVL:2 RC:   0          SERVER :server main: exiting

2020-07-15T12:06:40.171+08:00> LVL:2 RC:   0          SERVER :server cleanup: tearing down pcoip with agent disconnect reason code(2) and waiting

2020-07-15T12:06:40.171+08:00> LVL:1 RC:   0          SERVER :map_agent_to_tera: DISCONNECT_CANCELLED -> TERA_DISCONNECT_CAUSE_HOST_BROKER_GENERIC

2020-07-15T12:06:40.171+08:00> LVL:0 RC:   0       MGMT_SESS :Tearing down the session

2020-07-15T12:06:40.171+08:00> LVL:1 RC:   0           VGMAC :Stat frms: R=000000/000000/000019  T=000000/000000/000059 (A/I/O) Loss=0.00%/0.00% (R/T)

2020-07-15T12:06:40.270+08:00> LVL:2 RC:   0      MGMT_VCHAN :VChanPluginExit: Closing plugin 'VMware_Server'.

2020-07-15T12:06:40.301+08:00> LVL:2 RC:   0      MGMT_VCHAN :VChanPluginExit: Plugin 'VMware_Server' is closed.

2020-07-15T12:06:40.301+08:00> LVL:2 RC:   0      MGMT_VCHAN :VChanPluginExit: Closing plugin 'VMwareView-RdeVchanStub'.

2020-07-15T12:06:40.301+08:00> LVL:2 RC:   0      MGMT_VCHAN :VChanPluginExit: Plugin 'VMwareView-RdeVchanStub' is closed.

2020-07-15T12:06:40.301+08:00> LVL:2 RC:   0      MGMT_VCHAN :VChanPluginExit: Closing plugin 'ViewMMDevRedir'.

2020-07-15T12:06:40.303+08:00> LVL:2 RC:   0      MGMT_VCHAN :VChanPluginExit: Plugin 'ViewMMDevRedir' is closed.

2020-07-15T12:06:40.303+08:00> LVL:2 RC:   0      MGMT_VCHAN :VChanPluginExit: Closing plugin 'pcoip_mfw'.

2020-07-15T12:06:40.304+08:00> LVL:2 RC:   0      MGMT_VCHAN :Connect callback 0 has been un-registered ().

2020-07-15T12:06:40.304+08:00> LVL:2 RC:   0      MGMT_VCHAN :VChanPluginExit: Plugin 'pcoip_mfw' is closed.

2020-07-15T12:06:40.304+08:00> LVL:1 RC:   0      MGMT_VCHAN :=> Successfully exited all the VChan plugins

2020-07-15T12:06:40.304+08:00> LVL:2 RC:   0          SERVER :Terminating thread for desktop 'Default' at 0: ...

2020-07-15T12:06:40.305+08:00> LVL:2 RC:   0          SERVER :Terminating thread for desktop 'Disconnect' at 1: ...

2020-07-15T12:06:40.306+08:00> LVL:2 RC:   0          SERVER :Terminating thread for desktop 'Winlogon' at 2: ...

2020-07-15T12:06:40.307+08:00> LVL:2 RC:   0          SERVER :server cleanup: detaching inputdevtap

2020-07-15T12:06:40.307+08:00> LVL:0 RC:   0          EXTERN :input_devtap ==> InputDevTapTouchInjectThreadStop Signaling touch inject thread stop event.

2020-07-15T12:06:40.307+08:00> LVL:0 RC:   0          EXTERN :input_devtap ==> InputDevTapTouchInjectThreadStop win32 touch inject thread stopped successfully.

2020-07-15T12:06:40.307+08:00> LVL:0 RC:   0          EXTERN :input_devtap ==> InputDevTapTouchInjectThreadStop closing touch inject thread stop event.

2020-07-15T12:06:40.308+08:00> LVL:0 RC:   0          EXTERN :input_devtap ==> RdeGetImpersonatedTokenAsLogonUser: Unable to query user token of session 10 (err 1008). Remote Desktop service may not be running.

2020-07-15T12:06:40.308+08:00> LVL:0 RC:   0          EXTERN :input_devtap ==> RdeGetImpersonatedTokenAsLogonUser: No shell window to impersonate.

2020-07-15T12:06:40.308+08:00> LVL:0 RC:   0          EXTERN :input_devtap ==> InputDevTapWin32PollThreadStop Signaling win32 poll thread at index 0 stop event.

2020-07-15T12:06:40.308+08:00> LVL:0 RC:   0          EXTERN :input_devtap ==> InputDevTapWin32WindowProc Skipping message 144 on thread 0x2c3c

2020-07-15T12:06:40.308+08:00> LVL:0 RC:   0          EXTERN :input_devtap ==> InputDevTapWin32WindowProc Skipping message 2 on thread 0x2c3c

2020-07-15T12:06:40.309+08:00> LVL:0 RC:   0          EXTERN :input_devtap ==> InputDevTapWin32WindowProc Skipping message 130 on thread 0x2c3c

2020-07-15T12:06:40.309+08:00> LVL:0 RC:   0          EXTERN :input_devtap ==> InputDevTapWin32PollThreadStop win32 poll thread at index 0 stopped successfully.

2020-07-15T12:06:40.309+08:00> LVL:0 RC:   0          EXTERN :input_devtap ==> InputDevTapWin32PollThreadStop closing poll thread stop event.

2020-07-15T12:06:40.309+08:00> LVL:0 RC:   0          EXTERN :input_devtap ==> InputDevTapWin32PollThreadStop Signaling win32 poll thread at index 1 stop event.

2020-07-15T12:06:40.309+08:00> LVL:0 RC:   0          EXTERN :input_devtap ==> InputDevTapWin32WindowProc Skipping message 144 on thread 0xb44

2020-07-15T12:06:40.309+08:00> LVL:0 RC:   0          EXTERN :input_devtap ==> InputDevTapWin32WindowProc Skipping message 2 on thread 0xb44

2020-07-15T12:06:40.309+08:00> LVL:0 RC:   0          EXTERN :input_devtap ==> InputDevTapWin32WindowProc Skipping message 130 on thread 0xb44

2020-07-15T12:06:40.310+08:00> LVL:0 RC:   0          EXTERN :input_devtap ==> InputDevTapWin32PollThreadStop win32 poll thread at index 1 stopped successfully.

2020-07-15T12:06:40.310+08:00> LVL:0 RC:   0          EXTERN :input_devtap ==> InputDevTapWin32PollThreadStop closing poll thread stop event.

2020-07-15T12:06:40.310+08:00> LVL:2 RC:   0    IMG_FRONTEND :sw_host_frontend_set_topology_exit ...

2020-07-15T12:06:40.310+08:00> LVL:0 RC:   0          EXTERN :svga_devtap ==> Enter SVGADevTap_TopologyExit

2020-07-15T12:06:40.310+08:00> LVL:2 RC:   0    IMG_FRONTEND :sw_host_frontend_set_topology_exit done 1

2020-07-15T12:06:40.310+08:00> LVL:2 RC:   0          SERVER :server cleanup: closing mailboxes

2020-07-15T12:06:40.310+08:00> LVL:2 RC:   0          SERVER :server cleanup: freeing argument copy

2020-07-15T12:06:40.310+08:00> LVL:2 RC:   0          SERVER :server cleanup: cleanup complete

[vBritinUSA]

So, for the UAG it depends on the FW you have. You may need to create an external IP for both UAG's and the VIP or use different ports.

take a look at this document, its very helpful.

Load Balancing across VMware Unified Access Gateway Appliances

The other thing you could try is to use a single UAG, nat to that and bypass the LB and see if that helps.

On another note, I don't do deployments using PCoIP any more as VMware said the R&D is going towards Blast, what now is a very good protocol.

[MAliff]

hi vBritinUSA​

from link given by you, look like our config similar to method one, which is we NAT to HA IP, might try method 2, Table 2 thanks for the link appreciate it so much, i can say that i have 0% exp deploying Horizon other then test on myLab.

[vBritinUSA]

No worries, good luck! let us know how you get on.