VMware Horizon Community
johandijkstra
Enthusiast
Enthusiast

Horizon Cloud Connector (1.8) issues

Hi all,

We are facing some issue with upgrading (deploying) VMware Horizon Cloud Connector 1.8

The problem is that the page shows up with : Bad Gateway 502. While these errors are common, I already tried several things.

What I noticed (in my lab), that the appliance gives an error when AD is not reachable. If Horizon is not available, this is not a problem for the inital setup.

At customer site i have tried the pre-check:

It fails at :

johandijkstra_0-1610102611181.png

 

Cloud Proxy Service status FAIL.

When I do the same in my lab, it does not come with that error...

What I also see:

Customer:

johandijkstra_1-1610102672098.png

In my Lab:

johandijkstra_2-1610102707846.png

 

So there is my problem.

From Customer side, I have connection to AD, i can do ping on netbios & FQDN it all resolves no problem, I also have connectivity outside (internet) on 80 & 443, also inside to the Connection Servers.

So, yeah I think I know where the problem is... : Cloud Proxy Service status FAIL.

But no idea how to troubleshoot / solve this item...

Anyone any idea?

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6 Replies
johandijkstra
Enthusiast
Enthusiast

I also tried to redownload the OVF but that does not do the trick either...

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johandijkstra
Enthusiast
Enthusiast

I think I found the answer:

 

curl [--proxy proxyHost:proxyPort] -I https://cloud.horizon.vmware.com/view-onboarding/

 
curl [--proxy proxyHost:proxyPort] -I https://cloud.horizon.vmware.com/api/login

 

They do not reply! So an firewall issue!

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johandijkstra
Enthusiast
Enthusiast

Hmmm got some other issue

 

johandijkstra_0-1611659458311.png

 

Any thoughts about this? Cannot fix it for some reason...

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PaolaTorino
Contributor
Contributor

Hi johandijkstra have you solved the issue?
I am facing the same, deployed OVF but precheck fails with Component/Service Name: "Cloud Proxy Service" Status: "FAIL".


We are using proxy, I have performed all the curl tests in KB79859. The ones with proxy are ok (HTTP/1.1 200 OK) but the ones without proxy against localhost are failing with HTTP/1.1 502.
ccadmin@photon-machine [ ~ ]$ curl -I 'http://localhost:8080/api/login'
HTTP/1.1 502
ccadmin@photon-machine [ ~ ]$ curl -Ik 'https://localhost:11443/view-onboarding/'
HTTP/1.1 502
ccadmin@photon-machine [ ~ ]$ curl -I 'http://localhost:8080/view-onboarding/'
HTTP/1.1 502

Was it the same for you? Thank you very much!

 

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johandijkstra
Enthusiast
Enthusiast

Hi,

No, our customer did not have proxy.


Can I assist?

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PaolaTorino
Contributor
Contributor

Thank you, very kind from you! I have redeployd OVF again, but the issue is still present. If precheck fails I am afraid that also pairing process won't work.

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