VMware Horizon Community
kingsmill
Contributor
Contributor
‎04-10-2016 08:47 PM

Horizon Client for Red Hat RHEL 6.7 installation failure

I have installed VMware-Horizon-Client-4.0.1-3698616.x64.bundle on RHEL 7.2 and everything works fine.

According to the release notes this kit is also supported on RHEL 6.7. Unfortunately the installation fails.

  VMware Horizon Client for Linux Release Notes

    Horizon Client for Linux 4.0.1 | 31 March 2016

      Horizon Client 4.0 supports the following operating systems.

        Red Hat Enterprise Linux (RHEL) 6.7, 7.2


# ./VMware-Horizon-Client-4.0.1-3698616.x64.bundle

Extracting VMware Installer...done.

#

# cat vmware-vmis-3207.log

2016-04-11T03:05:13.633Z| vthread-4| I125: Log for VMware Workstation pid=3207 version=e.x.p build=build-5378951 option=BETA

2016-04-11T03:05:13.633Z| vthread-4| I125: The process is 64-bit.

2016-04-11T03:05:13.633Z| vthread-4| I125: Host codepage=UTF-8 encoding=UTF-8

2016-04-11T03:05:13.633Z| vthread-4| I125: Host is Linux 2.6.32-573.1.1.el6.x86_64 Red Hat Enterprise Linux Server release 6.7 (Santiago)

2016-04-11T03:05:13.632Z| vthread-4| I125: DictionaryLoad: Cannot open file "/etc/vmware/config": No such file or directory.

2016-04-11T03:05:13.632Z| vthread-4| I125: PREF Optional preferences file not found at /etc/vmware/config. Using default values.

2016-04-11T03:05:13.632Z| vthread-4| I125: DictionaryLoad: Cannot open file "/usr/lib/vmware/settings": No such file or directory.

2016-04-11T03:05:13.632Z| vthread-4| I125: PREF Optional preferences file not found at /usr/lib/vmware/settings. Using default values.

2016-04-11T03:05:13.632Z| vthread-4| I125: DictionaryLoad: Cannot open file "/usr/lib/vmware/config": No such file or directory.

2016-04-11T03:05:13.632Z| vthread-4| I125: PREF Optional preferences file not found at /usr/lib/vmware/config. Using default values.

2016-04-11T03:05:13.632Z| vthread-4| I125: DictionaryLoad: Cannot open file "/root/.vmware/config": No such file or directory.

2016-04-11T03:05:13.632Z| vthread-4| I125: PREF Optional preferences file not found at /root/.vmware/config. Using default values.

2016-04-11T03:05:13.632Z| vthread-4| I125: PREF Unable to check permissions for preferences file.

2016-04-11T03:05:13.632Z| vthread-4| I125: DictionaryLoad: Cannot open file "/root/.vmware/preferences": No such file or directory.

2016-04-11T03:05:13.632Z| vthread-4| I125: PREF Failed to load user preferences.

2016-04-11T03:05:13.653Z| vthread-4| I125: Could not load Python library from: /tmp/vmis.YVIDEp/install/vmware-installer/python/libpython.so

2016-04-11T03:05:13.653Z| vthread-4| I125: Could not load VMIS .so from /tmp/vmis.YVIDEp/install/vmware-installer/sopython/libpy27.so: libpython2.7.so.1.0: cannot open shared object file: No such file or directory  <--

#

# rpm -Uvh python27-libs-2.7.3-6.2.el6.nux.x86_64.rpm  -or- python27-libs from EPEL kit

warning: python27-libs-2.7.3-6.2.el6.nux.x86_64.rpm: Header V4 RSA/SHA1 Signature, key ID 85c6cd8a: NOKEY

Preparing...                ########################################### [100%]

   1:python27-libs          ########################################### [100%]

#

# ./VMware-Horizon-Client-4.0.1-3698616.x64.bundle

Extracting VMware Installer...done.

Error: Installation failed.

#

# cat /tmp/vmware-root/vmware-vmis-4941.log

2016-04-11T03:11:20.367Z| vthread-4| I125: Log for VMware Workstation pid=4941 version=e.x.p build=build-5378951 option=BETA

2016-04-11T03:11:20.367Z| vthread-4| I125: The process is 64-bit.

2016-04-11T03:11:20.367Z| vthread-4| I125: Host codepage=UTF-8 encoding=UTF-8

2016-04-11T03:11:20.367Z| vthread-4| I125: Host is Linux 2.6.32-573.1.1.el6.x86_64 Red Hat Enterprise Linux Server release 6.7 (Santiago)

2016-04-11T03:11:20.366Z| vthread-4| I125: DictionaryLoad: Cannot open file "/etc/vmware/config": No such file or directory.

2016-04-11T03:11:20.366Z| vthread-4| I125: PREF Optional preferences file not found at /etc/vmware/config. Using default values.

2016-04-11T03:11:20.366Z| vthread-4| I125: DictionaryLoad: Cannot open file "/usr/lib/vmware/settings": No such file or directory.

2016-04-11T03:11:20.366Z| vthread-4| I125: PREF Optional preferences file not found at /usr/lib/vmware/settings. Using default values.

2016-04-11T03:11:20.366Z| vthread-4| I125: DictionaryLoad: Cannot open file "/usr/lib/vmware/config": No such file or directory.

2016-04-11T03:11:20.366Z| vthread-4| I125: PREF Optional preferences file not found at /usr/lib/vmware/config. Using default values.

2016-04-11T03:11:20.366Z| vthread-4| I125: DictionaryLoad: Cannot open file "/root/.vmware/config": No such file or directory.

2016-04-11T03:11:20.366Z| vthread-4| I125: PREF Optional preferences file not found at /root/.vmware/config. Using default values.

2016-04-11T03:11:20.366Z| vthread-4| I125: PREF Unable to check permissions for preferences file.

2016-04-11T03:11:20.366Z| vthread-4| I125: DictionaryLoad: Cannot open file "/root/.vmware/preferences": No such file or directory.

2016-04-11T03:11:20.366Z| vthread-4| I125: PREF Failed to load user preferences.

2016-04-11T03:11:20.387Z| vthread-4| I125: Could not load Python library from: /tmp/vmis.xi8uU7/install/vmware-installer/python/libpython.so <--

#

Can someone provide guidance on what might be wrong or steps to help troubleshoot the problem?

Thanks,

Geoff..

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3 Replies
wjhendr
Contributor
Contributor
‎04-21-2016 07:22 AM

Geoff,

I am experiencing the same problem.  My host is CentOS 6.5 x86_64.  Have you figured out the solution?

thx

EDIT:

I noticed that the file libpython.so embedded in the installer requires GLIBC_2.14 (which I think means GLIBC >= 2.14).  My Fedora 22 box has GLIBC 2.21 and was able to run this installer just fine.  However, my CentOS 6.5 box only has GLIBC_2.12, so basically I gave up.

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admin
Immortal
Immortal
‎04-21-2016 09:22 AM

Hi Geoff,

Can you please provide the outputs of

  # yum list installed | sort

and

  # yum repolist

Thanks,

Piyush

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admin
Immortal
Immortal
‎04-21-2016 11:27 AM

Hi Geoff,

After checking the release notes:

VMware Horizon Client for Linux Release Notes

The Horizon Client is not supported for RHEL6.7 64bit machines.

SEE:

      • Horizon Client for Linux 4.0 is supported on the following 32-bit operating systems if you use the installer provided by VMware:
        • Ubuntu 12.04, 14.04
        • Red Hat Enterprise Linux (RHEL) 6.7
        • SUSE Linux Enterprise Desktop (SLED) 11 SP4
        • CentOS 6.7
      • Horizon Client for Linux 4.0 is supported on the following 64-bit operating systems if you use the installer provided by VMware:
        • Ubuntu x64 12.04, 14.04
        • Red Hat Enterprise Linux (RHEL) 7.2



Only RHEL 7.2 and Ubuntu 12.04 and 14.04 are supported for the x86_64 platforms.

Also, glibc update is not recommended, but you can always update your glibc by installing GLIBC 2.14 or higher in parallel (Install it to the /opt directory). Then it is available to the programs which require it without breaking your core OS.

Thanks,

Piyush

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