cec772
Contributor
Contributor

Horizon Client Screen Freezes when switching MaxOS spaces

I'm using VMware Horizon Client on a Apple Mac for connecting to Windows desktop at work, and frequently encounter screen freezing of the Horizon Client.

This seems to be triggered by swiping left/right to switch between OS X 'spaces' and view a local screen on my Mac.

When I return to the Horizon client window it is unresponsive.  I think it gets confused by switching 'spaces'

What I find interesting is that mouse clicks seem to still be processed in the background

because when I finally get back to my remote windows desktop, it was updated.. For example clicking to close a window actually closes it in the desktop,

It's just the Horizon Client does not repaint again. I use a 3 monitor setup and the horizon windows on the other two monitors usually continue to function.

Note:

To recover, I previously restarted the client each time which was painful, but I found an easier workaround by bringing up the menu bar and selecting CTRL-ALT-DEL menu item..

All screens will go dark/ or to the remote Windows screen that asks to lock/change password/etc.., except the frozen one.. but if I swipe left/right again to switch 'spaces' (on the frozen screen or maybe on one of the other monitors, i don't actually remember the exact sequence that works..)   I can usually make it come back to life.. then I just hit 'ESC' key for windows to return back to my windows desktop where I left off.  Hope that helps someone.

9 Replies
YunYiQun
VMware Employee
VMware Employee

cec772

We didn't reproduce it in house.

Could you tell us the information below?

1. macOS version

2. Horizon client and Agent version

0 Kudos
Texbian
Contributor
Contributor

I have the same issue.

I am running Catalina 10.15.6 and VMware Horizons 5.4.3 (16449473).  I use Horizons to connect to my office every day during the week and only started having problems about 1-2 weeks ago.

0 Kudos
MaxStr
Hot Shot
Hot Shot

We also have this issue. Users have dual monitors and are using Horizon in full screen, spanned across both monitors. Horizon 7.12, latest Mac client

0 Kudos
cec772
Contributor
Contributor

Mac OS Catalina 10.15.5.

VMWare Horizon Client: Version 5.4.3 (16499473)

0 Kudos
YunYiQun
VMware Employee
VMware Employee

We may have fixed the issue.

How could i give you a sandbox to try it?

grangeTim
Contributor
Contributor

I have a similar issue. I'm using a caldigit dock with a MacBook pro and when move something from one screen to the other the horizon client freezes. Can you help me?

0 Kudos
InventorTechie
Contributor
Contributor

I wonder if the CalDigit dock is related to this? I am having the same issue, I've tried the two latest versions of Horizon Client 2103 and 2012. When I move the Horizon Client around the desktop on Mac OS (so in windowed mode). It will often pinwheel immediately for 5-10+ seconds, so it becomes unresponsive and unusable. Mac OS v 11.3.1 currently. 

0 Kudos
marshan
Contributor
Contributor

Hi YunYiQun,

Could you let us know what the fix for the issue is please? I also experience this issue since the company rolled this out.

Thanks

0 Kudos
mitsukif
Contributor
Contributor

I have the similar issue; Remote Desktop window disappears and the session is disconnected when switching spaces on M1 Mac.

Here's my env:

- VMWare Horizon Client V2206 Build 8.6.0 (20094589)
- Apple M1 Macbook Air, macOS Monterey v12.5

Please note the issue happen only on M1 Mac. It works properly on Intel Mac.

0 Kudos