PowerVDI
Contributor
Contributor

Horizon Agent 7.8 driver error on ROOT\VMWVIDD\0000

After upgrading from 7.5.1 to 7.8.0 have started seeing the following error in Windows. WUDFRd appears to be Wireless Keyboard and VMWVIDD appears to be a component of the Horizon Agent. Anyone familiar with this error? 

System log

Source: Microsoft-Windows-Kernel-PnP

EventID: 219

Description: Warning The driver \Driver\WUDFRd failed to load for the device ROOT\VMWVIDD\0000.

Install log

driverInstUtil: 01/15/20 16:26:49 --- CA exec: VMInstallVmwViddDriver:

driverInstUtil: 01/15/20 16:26:49 Getting Property CustomActionData = C:\Program Files\Common Files\VMware\Drivers\vmwvidd\;5

driverInstUtil: 01/15/20 16:26:49 INFO: Driver Install Dir = C:\Program Files\Common Files\VMware\Drivers\vmwvidd\

driverInstUtil: 01/15/20 16:26:49 Attaching to window with title "VMware Horizon Agent"

driverInstUtil: 01/15/20 16:26:49 VMInstallVmwViddDriver: INFO: Calling InstallDriver

driverInstUtil: 01/15/20 16:26:49 Determining whether to install the vmwvidd driver

driverInstUtil: 01/15/20 16:26:49 Did not find info for vmwvidd driver

….

instLog: 01/15/20 16:26:50 Installing driver with INF: "C:\Program Files\Common Files\VMware\Drivers\vmwvidd\vmwvidd.inf", flags: 1

instLog: 01/15/20 16:26:50 Inf file C:\Program Files\Common Files\VMware\Drivers\vmwvidd\vmwvidd.inf was installed as oem13.inf (full path C:\WINDOWS\INF\oem13.inf)

instLog: 01/15/20 16:26:50 Attempting to install HID0: ROOT\vmwvidd

instLog: 01/15/20 16:26:50 Service key for System\CurrentControlSet\Services\vmwvidd not here yet - probably no hardware

instLog: 01/15/20 16:26:50 VMInstallVmwViddDriver: INFO: Calling InstallDriver done

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2 Replies
MtheG92
Enthusiast
Enthusiast

Hi

Do you have any updates to this issue?

We are currently facing an issue with Windows 10 (1809), Horizon 7.9, VMware Tools 11.0.5 where the sessions freezing without any log information except this Microsoft-Windows-Kernel-PnP event regarding to the VMVIDD driver.

Kind regards

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edwardfu557
Contributor
Contributor

I have same issue with Windows 10 1809. Is there any fix or update?

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