VMware Horizon Community
ab_panick
Contributor
Contributor

Horizon 8.6.0 giving Exception 0xc0000005 (access violation) has occurred error

I am getting below error from past 2 weeks and it kicks me out of VDI 4-5 times a day.

Each time this happens it creates a log file which is 8GB in size and it eats space in my C drive.

Based on our internal help desk suggestion I downgraded the version to 8.5.0 and still I face same issue.

Can someone please help?

Screenshots of Error & initial version installation.

Log file attached.
VMWare error - Copy.PNGVMWare ver.PNG

 

 

 

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TomM85
Contributor
Contributor

Maybe the same as: https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Horizon-error-0xc0000005-access-violatio...

Seems to be a problem with HP Probook 450 G7, G8 and G9 that have a Intel UHD graphics.

Try updating to the latest driver from intel 31.0.101.3430.

We are trying that today.

 

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TomM85
Contributor
Contributor

VMware came with this KB article.

https://kb.vmware.com/s/article/89950

During driver version testing i also had the Memory issue but not the error.

We are testing with users if the error is also fixed.

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