VMware Horizon Community
jmacdaddy
Enthusiast
Enthusiast
‎12-08-2020 12:20 PM

Horizon 8 2006 Agent Breaks DPI Scaling

Has anyone else observed the Horizon 8 2006 (build 16530789) agent breaking DPI Scaling?  DPI Synchronization still works fine.  Doesn't matter which Horizon client - we have tried from 5.4.2 up to the latest 2006 client.  Roll back to older agent (7.13) - Scaling works fine.  I also tried a complete removal of the Horizon Agent and VMTools and reinstalled from scratch in the proper order and still no dice.

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2 Replies
harrymsg
Contributor
Contributor
‎01-25-2021 06:25 PM

We were on Horizon 7.8 and display scaling was working fine.  We upgraded to 7.13 and display scaling no longer working.   I removed the 7.13 agent and tested with the old 7.8 agent and display scaling worked again.  For us, 7.13 agent broke it.  Ticket opened with VMware.

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jcalvin
Contributor
Contributor
‎03-19-2021 12:45 PM

@harrymsg We have been experiencing this same thing as well. We recently upgraded from 7.7 to 7.13 and began having scaling issues with Citrix apps when a user would switch to another VDI device. Once we downgraded back to 7.7, scaling worked correctly.

Have you heard back from VMware on what the cause was? Very interested to see what they say as we are rolling back until we can address the issue.

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