Horizon 7

[jmwilson27]

Some, not all. Remote users are getting the error 

"Loading Failed - Unable to retrieve a license for the display protocol"  

What could be causing this issue?

[Sam0054]

@jmwilson27 

Refer to this VMware KB articles for further assistance

https://kb.vmware.com/s/article/2114579 

Select a Display Protocol (vmware.com) 

Hope it helps

Thanks