Horizon 7 Desktop Pool

[RachelW]

We are in the process of setting up a new Horizon 7 environment from "scratch" and have gotten to the point of creating a new Desktop Pool.  The Pool is created however with a red x in the View Administrator console.  When I click on it to View the Summary, configuration, etc., the error below pops up (see image below as well):

com.vmware.vim.vmomi.client.exception.ConnectionException: java.net.SocketTimeoutException: Read timed out.

Part of the error contains "java".  Does Java need to be installed on our connection servers?

Thank you!

[BenFB]

The Connection Server does run on java but it is self contained and does not need to be installed by you.

I found a KB article that includes the error message you encountered but it may not apply. Are you using RDSH hosts?

Unable to access Horizon View Farms and Application Pools from View administrator page (53037)

[RachelW]

Thank you for the quick reply.

No, we are not using RDSH Hosts.

[BenFB]

I'd advise opening a support case if you haven't already.

[RachelW]

Yes, I did.  Thank you.