VMware Horizon Community
LisaNYC
Contributor
Contributor

Horizon 7.6.0 "You are not entitled to use this desktop"

Upgraded to Horizon 7.6 last week, since the upgrade, at launching a pool, many of our users are getting  "You are not entitled to use this desktop", if they wait a few seconds, click "try again", they can launch the desktop.  No changes in the environment other than upgrading Horizon from 7.3.2 to 7.6.0.

Horizon 7.6.0 connection servers

Global Entitlement count: 900

Manual Desktop Pool - Floating

Windows desktop clients (Win7, Win10), thin clients, zero clients.

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sjesse
Leadership
Leadership

Are your entitlements based off users in horizon our user groups. I bet this is a delay in getting records back from ad. I can't pull up the information right now, I'd open a ticket if you haven't already., but I think they can see this in the logs

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LisaNYC
Contributor
Contributor

Yes, a case has been opened with support, no answers from them so far.

User based entitlement, dedicated pool, had no changes in AD nor the environment, the only change was to upgrade Horizon from v7.3.2 to v7.6.0. 

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dfritschle
Contributor
Contributor

We have been seeing this same issue. Did you ever find a resolution?

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