Horizon 6.1 and OS X Yosemite?

[glennvelsol]

Hey everyone, I installed the latest view client for OS X onto two different apple computers, both running 10.10.3 OSX and our back end is Horizon 6.1

Everything works great from a PC or thin client but I can't get either mac to connect to my environment. One of the mac's says  "The display protocol for this desktop is currently not available". The other mac just spits out a generic type message of not being able to connect.

Are my mac's and horizon compatible? I've tried changing the resolution, tried different versions of the horizon client, but nothing seems to work. Thanks all

[Linjo]

What version of the View Client are you running?

[glennvelsol]

Horizon Client Version 3.2 for OSX. I tried 3.1 and 3.0 which both just crash. 3.2 at least doesn't crash.

I was able to connect through RDP after making the local group policy changes on the windows 8.1 VM, but I don't want to use RDP, we want the PCOIP to work. Thanks for your help!

Sometimes it looks like it's going to launch the desktop VM but than error's out saying "Desktop disconnected: The connection to the remote computer has been closed due to unknown reason, please check log for detailed information".

It wouldn't be a port issue on the firewall if it works on a PC right? the OSX client doesn't use any different ports? Since it works on a PC, it's safe to say it's not my firewall?

[yuleyl]

It's looks like the status of your remote desktop is not correct. Please trying to restart the remote desktop and then reconnect to it via Mac client.

If the issue "Disconnected by unknown reason" still reproduces after restarted remote desktop, please also trying to restart the Mac OS.

If you don't use Smart Card Authentication, you also can try to remove the file "/Applications/VMware Horizon Client.app/Contents/Library/pcoip/vchan_plugins/libscredirvchan.dylib". I guess it may comes form Apple SmartCard API with SmartCard plugin on Mac client.

Thanks.

[glennvelsol]

Thanks for replying. I've tried rebooting the VM and mac clients, and even tried to connect to other pools.... All with the same results. If I go to a thin client or a PC I can connect with zero issues. I tried to reinstall the agent on the VM as well with no luck.

i Will try to remove that smart card file you suggested when I get to the office.

[glennvelsol]

Yuleyl, I ran this to collect some logs, maybe you can interpret this and see my issue?

1. Run below commands to enable log debug level from Terminal.app with current user:

    launchctl setenv VMWARE_VIEW_DEBUG_LOGGING "1"

    echo "pcoip.event_filter_mode = \"3\"" > "$HOME/.pcoip.rc"

2. Reproduce the issue

3. Collect the logs from below paths

     /Users/currentuser/Library/Logs/VMware Horizon Client/*

     /Users/currentuser/Library/Logs/VMware/*

[yuleyl · Accepted solution]

Hello glennvelsol,

Thanks for your logs. I have forwarded it to developer for investigation. From the logs, it looks like view client forwarding the FQDN for PCoIP connection. Could you please trying below actions?

1. Disable IPv6 for both Mac and Windows. (Mac client doesn't support connection via IPv6.)

2. Configure the PCoIP Secure Gateway via IP (not FQDN) from Admin UI of Connection server.

    (View Configuration->Servers->Connection Servers->Edit->General tab)

    (View Configuration->Servers->Security Servers->Edit->General tab)

EDIT: More details please refer Documentation Center for Horizon 6 version 6.1

Thanks.

[glennvelsol]

Yuleyl, thanks for the reply. Will making this change cause any disruption to any active sessions?

Edit: I made the change to the IP from the FQDN. Now when I try to connect using the osx client it tries to launch the VM and just sits at a white screen and after about 30+ seconds I get error "The connection to the remote computer ended"

Edit2: After I made the change to the IP, some of my users started complaining they couldn't connect to their VM so I had to change it back and than everyone started working. Maybe I have something incorrectly configured? I have a Vmware ticket open but after initial contact the tech hasn't contacted me back.

[yuleyl]

There should be some configuration for your environment. Please open a ticket to VMware support team and request a checklist to review all the configurations of your environment. (Not only for Horizon 6.1, also include network settings/security policy/other configurations which used with the Horizon 6.1)

Thanks.

[glennvelsol]

Yuleyl, when I changed from the FQDN to IP, I changed it to the external IP address which didn't work, I thought it wanted the external internet IP but obviously that is wrong, it wanted the internal IP I guess, I changed it to the IP of the connection server's internal IP and I can now connect from the OSX clients THANK YOU

[yuleyl]

That's great!

[glennvelsol]

I spoke to soon, changing to the internal IP fixed OSX but than broke external people trying to get in.

EDIT:

So we finally got it working. In the end I deployed a security server and NAT'ed that to the internet instead of all traffic being NAT'ed to our connection server. I than changed the PCoIP secure gateway to IP address of the connection server like yuleyl said and all internal traffic is going directly to the connection server while all internet traffic is going through the security server. I should have set it up this way to begin with but i read on the internet I didn't have it, and the whole system was working except for OSX.

Thanks for everyone's help!