Help Please: View 5 will not redirect USB HID (Digital Scale)

[PDuffy]

Hi All,

We are using View5 in a Trial right now and are very close to purchasing it but we have 1 thing that is keeping us from doing so. I am having trouble redirecting a USB Human Interface Device. In this case it is a digital scale used for UPS worldship. I have tried this KB and it has not worked for me thus far. http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=101160...

Please see attached screenshots of the Registry and Device manager where the VMware View Client is installed on. Please Help.

[PDuffy]

2011-12-19 15:25:24,538 TRACE <MessageFrameWorkDispatch> [wsnm_usbctrl] Devices:
   DEVICE =
      DEVICEID = "USB\VID_05E0&PID_1200\S/N:F78152E3A49683439C52B6E9EFB6E20D_REV:NBRALAAJDM:18JUN103"
      SERVICE = "HidUsb"
      DEVICEDESC = "USB Human Interface Device"
      CLASS = "HIDClass"
      CLASSGUID = "745A17A0-74D3-11D0-B6FE-00A0C90F57DA"
      DRIVER = "{745A17A0-74D3-11D0-B6FE-00A0C90F57DA}\0005"
      FRIENDLYNAME = ""
      LOCATION_INFORMATION = "Symbol Bar Code Scanner"
      DEVTYPE = ""
      HARDWAREID = "USB\Vid_05e0&Pid_1200&Rev_0000"
      COMPATIBLEIDS = "USB\Class_03&SubClass_01&Prot_01"
      VID = "05E0"
      PID = "1200"
      VENDOR = "Symbol"
      PDO_NAME = "\Device\USBPDO-9"
      DEVICE =
         DEVICEID = "HID\VID_05E0&PID_1200\6&1BD93B01&0&0000"
         SERVICE = "kbdhid"
         DEVICEDESC = "HID Keyboard Device"
         CLASS = "Keyboard"
         CLASSGUID = "4D36E96B-E325-11CE-BFC1-08002BE10318"
         DRIVER = "{4D36E96B-E325-11CE-BFC1-08002BE10318}\0001"
         FRIENDLYNAME = ""
         LOCATION_INFORMATION = ""
         DEVTYPE = ""
         HARDWAREID = "HID\Vid_05e0&Pid_1200&Rev_0000"
         COMPATIBLEIDS = ""
         VID = "05E0"
         PID = "1200"
         VENDOR = "Symbol"
         PDO_NAME = "\Device\0000006c"
      ALLCLASSGUIDS = "745A17A0-74D3-11D0-B6FE-00A0C90F57DA,4D36E96B-E325-11CE-BFC1-08002BE10318"
   DEVICE =
      DEVICEID = "USB\VID_0A5F&PID_0009\5&AF94FB4&0&2"
      SERVICE = "usbprint"
      DEVICEDESC = "USB Printing Support"
      CLASS = "USB"
      CLASSGUID = "36FC9E60-C465-11CF-8056-444553540000"
      DRIVER = "{36FC9E60-C465-11CF-8056-444553540000}\0031"
      FRIENDLYNAME = ""
      LOCATION_INFORMATION = "LP2844"
      DEVTYPE = ""
      HARDWAREID = "USB\Vid_0a5f&Pid_0009&Rev_0001"
      COMPATIBLEIDS = "USB\Class_07&SubClass_01&Prot_02"
      VID = "0A5F"
      PID = "0009"
      VENDOR = "Zebra"
      PDO_NAME = "\Device\USBPDO-5"
      ALLCLASSGUIDS = "36FC9E60-C465-11CF-8056-444553540000"
   DEVICE =
      DEVICEID = "USB\VID_0B67&PID_555E\5&75451E6&0&1"
      SERVICE = "HidUsb"
      DEVICEDESC = "USB Human Interface Device"
      CLASS = "HIDClass"
      CLASSGUID = "745A17A0-74D3-11D0-B6FE-00A0C90F57DA"
      DRIVER = "{745A17A0-74D3-11D0-B6FE-00A0C90F57DA}\0038"
      FRIENDLYNAME = ""
      LOCATION_INFORMATION = "SCB-R9000-14U Scale"
      DEVTYPE = ""
      HARDWAREID = "USB\Vid_0b67&Pid_555e&Rev_0004"
      COMPATIBLEIDS = "USB\Class_03&SubClass_00&Prot_00"
      VID = "0B67"
      PID = "555E"
      VENDOR = ""
      PDO_NAME = "\Device\USBPDO-8"
      ALLCLASSGUIDS = "745A17A0-74D3-11D0-B6FE-00A0C90F57DA"
   DEVICE =
      DEVICEID = "USB\VID_413C&PID_2105\5&3AE50938&0&2"
      SERVICE = "HidUsb"
      DEVICEDESC = "USB Human Interface Device"
      CLASS = "HIDClass"
      CLASSGUID = "745A17A0-74D3-11D0-B6FE-00A0C90F57DA"
      DRIVER = "{745A17A0-74D3-11D0-B6FE-00A0C90F57DA}\0016"
      FRIENDLYNAME = ""
      LOCATION_INFORMATION = "Dell USB Keyboard"
      DEVTYPE = ""
      HARDWAREID = "USB\Vid_413c&Pid_2105&Rev_0352"
      COMPATIBLEIDS = "USB\Class_03&SubClass_01&Prot_01"
      VID = "413C"
      PID = "2105"
      VENDOR = "Dell"
      PDO_NAME = "\Device\USBPDO-7"
      DEVICE =
         DEVICEID = "HID\VID_413C&PID_2105\6&2963D984&0&0000"
         SERVICE = "kbdhid"
         DEVICEDESC = "HID Keyboard Device"
         CLASS = "Keyboard"
         CLASSGUID = "4D36E96B-E325-11CE-BFC1-08002BE10318"
         DRIVER = "{4D36E96B-E325-11CE-BFC1-08002BE10318}\0006"
         FRIENDLYNAME = ""
         LOCATION_INFORMATION = ""
         DEVTYPE = ""
         HARDWAREID = "HID\Vid_413c&Pid_2105&Rev_0352"
         COMPATIBLEIDS = ""
         VID = "413C"
         PID = "2105"
         VENDOR = "Dell"
         PDO_NAME = "\Device\0000006a"
      ALLCLASSGUIDS = "745A17A0-74D3-11D0-B6FE-00A0C90F57DA,4D36E96B-E325-11CE-BFC1-08002BE10318"
   DEVICE =
      DEVICEID = "USB\VID_413C&PID_3016\5&3AE50938&0&1"
      SERVICE = "HidUsb"
      DEVICEDESC = "USB Human Interface Device"
      CLASS = "HIDClass"
      CLASSGUID = "745A17A0-74D3-11D0-B6FE-00A0C90F57DA"
      DRIVER = "{745A17A0-74D3-11D0-B6FE-00A0C90F57DA}\0033"
      FRIENDLYNAME = ""
      LOCATION_INFORMATION = "Dell Premium USB Optical Mouse"
      DEVTYPE = ""
      HARDWAREID = "USB\Vid_413c&Pid_3016&Rev_2900"
      COMPATIBLEIDS = "USB\Class_03&SubClass_01&Prot_02"
      VID = "413C"
      PID = "3016"
      VENDOR = "Dell"
      PDO_NAME = "\Device\USBPDO-6"
      DEVICE =
         DEVICEID = "HID\VID_413C&PID_3016\6&246434F8&0&0000"
         SERVICE = "mouhid"
         DEVICEDESC = "HID-compliant mouse"
         CLASS = "Mouse"
         CLASSGUID = "4D36E96F-E325-11CE-BFC1-08002BE10318"
         DRIVER = "{4D36E96F-E325-11CE-BFC1-08002BE10318}\0008"
         FRIENDLYNAME = ""
         LOCATION_INFORMATION = ""
         DEVTYPE = ""
         HARDWAREID = "HID\Vid_413c&Pid_3016&Rev_2900"
         COMPATIBLEIDS = ""
         VID = "413C"
         PID = "3016"
         VENDOR = "Dell"
         PDO_NAME = "\Device\00000069"
      ALLCLASSGUIDS = "745A17A0-74D3-11D0-B6FE-00A0C90F57DA,4D36E96F-E325-11CE-BFC1-08002BE10318"
2011-12-19 15:27:31,179 DEBUG <MessageFrameWorkDispatch> [wsnm_usbctrl] UsbCtrl got a EnumDevices message, (null)
2011-12-19 15:27:31,331 TRACE <MessageFrameWorkDispatch> [wsnm_usbctrl] Devices:
   DEVICE =
      DEVICEID = "USB\VID_05E0&PID_1200\S/N:F78152E3A49683439C52B6E9EFB6E20D_REV:NBRALAAJDM:18JUN103"
      SERVICE = "HidUsb"
      DEVICEDESC = "USB Human Interface Device"
      CLASS = "HIDClass"
      CLASSGUID = "745A17A0-74D3-11D0-B6FE-00A0C90F57DA"
      DRIVER = "{745A17A0-74D3-11D0-B6FE-00A0C90F57DA}\0005"
      FRIENDLYNAME = ""
      LOCATION_INFORMATION = "Symbol Bar Code Scanner"
      DEVTYPE = ""
      HARDWAREID = "USB\Vid_05e0&Pid_1200&Rev_0000"
      COMPATIBLEIDS = "USB\Class_03&SubClass_01&Prot_01"
      VID = "05E0"
      PID = "1200"
      VENDOR = "Symbol"
      PDO_NAME = "\Device\USBPDO-9"
      DEVICE =
         DEVICEID = "HID\VID_05E0&PID_1200\6&1BD93B01&0&0000"
         SERVICE = "kbdhid"
         DEVICEDESC = "HID Keyboard Device"
         CLASS = "Keyboard"
         CLASSGUID = "4D36E96B-E325-11CE-BFC1-08002BE10318"
         DRIVER = "{4D36E96B-E325-11CE-BFC1-08002BE10318}\0001"
         FRIENDLYNAME = ""
         LOCATION_INFORMATION = ""
         DEVTYPE = ""
         HARDWAREID = "HID\Vid_05e0&Pid_1200&Rev_0000"
         COMPATIBLEIDS = ""
         VID = "05E0"
         PID = "1200"
         VENDOR = "Symbol"
         PDO_NAME = "\Device\0000006c"
      ALLCLASSGUIDS = "745A17A0-74D3-11D0-B6FE-00A0C90F57DA,4D36E96B-E325-11CE-BFC1-08002BE10318"
   DEVICE =
      DEVICEID = "USB\VID_0A5F&PID_0009\5&AF94FB4&0&2"
      SERVICE = "usbprint"
      DEVICEDESC = "USB Printing Support"
      CLASS = "USB"
      CLASSGUID = "36FC9E60-C465-11CF-8056-444553540000"
      DRIVER = "{36FC9E60-C465-11CF-8056-444553540000}\0031"
      FRIENDLYNAME = ""
      LOCATION_INFORMATION = "LP2844"
      DEVTYPE = ""
      HARDWAREID = "USB\Vid_0a5f&Pid_0009&Rev_0001"
      COMPATIBLEIDS = "USB\Class_07&SubClass_01&Prot_02"
      VID = "0A5F"
      PID = "0009"
      VENDOR = "Zebra"
      PDO_NAME = "\Device\USBPDO-5"
      ALLCLASSGUIDS = "36FC9E60-C465-11CF-8056-444553540000"
   DEVICE =
      DEVICEID = "USB\VID_0B67&PID_555E\5&75451E6&0&1"
      SERVICE = "HidUsb"
      DEVICEDESC = "USB Human Interface Device"
      CLASS = "HIDClass"
      CLASSGUID = "745A17A0-74D3-11D0-B6FE-00A0C90F57DA"
      DRIVER = "{745A17A0-74D3-11D0-B6FE-00A0C90F57DA}\0038"
      FRIENDLYNAME = ""
      LOCATION_INFORMATION = "SCB-R9000-14U Scale"
      DEVTYPE = ""
      HARDWAREID = "USB\Vid_0b67&Pid_555e&Rev_0004"
      COMPATIBLEIDS = "USB\Class_03&SubClass_00&Prot_00"
      VID = "0B67"
      PID = "555E"
      VENDOR = ""
      PDO_NAME = "\Device\USBPDO-8"
      ALLCLASSGUIDS = "745A17A0-74D3-11D0-B6FE-00A0C90F57DA"
   DEVICE =
      DEVICEID = "USB\VID_413C&PID_2105\5&3AE50938&0&2"
      SERVICE = "HidUsb"
      DEVICEDESC = "USB Human Interface Device"
      CLASS = "HIDClass"
      CLASSGUID = "745A17A0-74D3-11D0-B6FE-00A0C90F57DA"
      DRIVER = "{745A17A0-74D3-11D0-B6FE-00A0C90F57DA}\0016"
      FRIENDLYNAME = ""
      LOCATION_INFORMATION = "Dell USB Keyboard"
      DEVTYPE = ""
      HARDWAREID = "USB\Vid_413c&Pid_2105&Rev_0352"
      COMPATIBLEIDS = "USB\Class_03&SubClass_01&Prot_01"
      VID = "413C"
      PID = "2105"
      VENDOR = "Dell"
      PDO_NAME = "\Device\USBPDO-7"
      DEVICE =
         DEVICEID = "HID\VID_413C&PID_2105\6&2963D984&0&0000"
         SERVICE = "kbdhid"
         DEVICEDESC = "HID Keyboard Device"
         CLASS = "Keyboard"
         CLASSGUID = "4D36E96B-E325-11CE-BFC1-08002BE10318"
         DRIVER = "{4D36E96B-E325-11CE-BFC1-08002BE10318}\0006"
         FRIENDLYNAME = ""
         LOCATION_INFORMATION = ""
         DEVTYPE = ""
         HARDWAREID = "HID\Vid_413c&Pid_2105&Rev_0352"
         COMPATIBLEIDS = ""
         VID = "413C"
         PID = "2105"
         VENDOR = "Dell"
         PDO_NAME = "\Device\0000006a"
      ALLCLASSGUIDS = "745A17A0-74D3-11D0-B6FE-00A0C90F57DA,4D36E96B-E325-11CE-BFC1-08002BE10318"
   DEVICE =
      DEVICEID = "USB\VID_413C&PID_3016\5&3AE50938&0&1"
      SERVICE = "HidUsb"
      DEVICEDESC = "USB Human Interface Device"
      CLASS = "HIDClass"
      CLASSGUID = "745A17A0-74D3-11D0-B6FE-00A0C90F57DA"
      DRIVER = "{745A17A0-74D3-11D0-B6FE-00A0C90F57DA}\0033"
      FRIENDLYNAME = ""
      LOCATION_INFORMATION = "Dell Premium USB Optical Mouse"
      DEVTYPE = ""
      HARDWAREID = "USB\Vid_413c&Pid_3016&Rev_2900"
      COMPATIBLEIDS = "USB\Class_03&SubClass_01&Prot_02"
      VID = "413C"
      PID = "3016"
      VENDOR = "Dell"
      PDO_NAME = "\Device\USBPDO-6"
      DEVICE =
         DEVICEID = "HID\VID_413C&PID_3016\6&246434F8&0&0000"
         SERVICE = "mouhid"
         DEVICEDESC = "HID-compliant mouse"
         CLASS = "Mouse"
         CLASSGUID = "4D36E96F-E325-11CE-BFC1-08002BE10318"
         DRIVER = "{4D36E96F-E325-11CE-BFC1-08002BE10318}\0008"
         FRIENDLYNAME = ""
         LOCATION_INFORMATION = ""
         DEVTYPE = ""
         HARDWAREID = "HID\Vid_413c&Pid_3016&Rev_2900"
         COMPATIBLEIDS = ""
         VID = "413C"
         PID = "3016"
         VENDOR = "Dell"
         PDO_NAME = "\Device\00000069"

[mpryor · Accepted solution]

From your screenshot it looks like you have set the wrong registry value. It should be simply VID_0B67&PID_555E but you've appended an additional suffix to it.

[gunnarb]

Do you have a Zero Client you can test with (this is really simple with a Zero Client).  View Client should be simple enough too, but if you test with a ZC I can help you more with diganosing the issue.