When I try to log into the Horizon Help Desk tool, after I put in my username and password the circle just spins. If I refresh the page I am able to see the interface but get an error on the top stating "Failed to fetch domain list"
Has anyone seen this error? What can I do to resolve it?
I've just gone live with View 7 in my environment and I'm facing the same thing.
The Helpdesk tool automatically logs in if you click the button from the "View Administrator" Console but won't log I if you go directly to the help desk tool via the URL
Yout just get a constant spinning wheel. I've logged it with VMware Support (today 20.08.2017) and im waiting for a response.
Dis you ever get it working?
it is character sensitive, did you put your username as it is in AD?
in example to login with administrator > in AD this user is 'Administrator'
had the same issue, and with character sensitive in mind it worked like expected.
You're right it's character sensitive,
Worked for me....
VMware VDI Administrator.
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