Hi All,
We have multiple connections servers between 2 sites and recently you need to be logged into a site specific connection server in order for the ica file to download. Previously this was not the case and it didn't matter with site connection server you had signed into, it would allow the remove assistance
Below is the error I found in the log
2023-02-06T13:29:46.217+11:00 DEBUG (1D80-0760) <SimpleDeamonThread> [SimpleAJPService] (ajp:view-vlsi-rest:Request32412) Request from /172.22.41.13: GET /view-vlsi/rest/v1/RemoteAssistantTicket/get?[...]
2023-02-06T13:29:46.217+11:00 DEBUG (1D80-0760) <SimpleDeamonThread> [y] (ajp:view-vlsi-rest:Request32412) Host matches External URL
2023-02-06T13:29:46.217+11:00 DEBUG (0F24-1654) <ajp-nio-127.0.0.1-8009-exec-10> [RestApiAuthFilter] Received request for /view-vlsi/rest/v1/RemoteAssistantTicket/get
2023-02-06T13:29:46.217+11:00 DEBUG (0F24-1654) <ajp-nio-127.0.0.1-8009-exec-10> [RestApiAuthFilter] Authentication successful,do further process
2023-02-06T13:29:46.217+11:00 DEBUG (0F24-1654) <ajp-nio-127.0.0.1-8009-exec-10> [VlsiInvocation] Call view API for /view-vlsi/rest/v1/remoteassistantticket/get
2023-02-06T13:29:46.222+11:00 DEBUG (0F24-1654) <ajp-nio-127.0.0.1-8009-exec-10> [FederationUtilBase] Pae-GUID on Global Layer is REMOVED
2023-02-06T13:29:46.222+11:00 DEBUG (0F24-1654) <ajp-nio-127.0.0.1-8009-exec-10> [RemoteAssistantTicketManager] Getting Remote assistant ticket for session with id removed-c,ou=server groups,dc=vdi,dc=vmware,dc=int:BLAST:0:DESKTOP in cluster: (vdi.EntityId) {
dynamicType = null,
dynamicProperty = null,
id = Pod/REMOVED
}
2023-02-06T13:29:46.226+11:00 ERROR (0F24-1654) <ajp-nio-127.0.0.1-8009-exec-10> [SessionAccessor] Error while getting VLSISessionInformationnull
2023-02-06T13:29:46.226+11:00 ERROR (0F24-1654) <ajp-nio-127.0.0.1-8009-exec-10> [FaultUtilBase] EntityNotFound(entityId: Sessionremoved info: Failed to find session
2023-02-06T13:29:46.226+11:00 DEBUG (0F24-1654) <ajp-nio-127.0.0.1-8009-exec-10> [EventLogger] Error_Event:[VLSI_FEDERATED_REMOTE_ASSISTANCE_FAILED] "User REMOVED has failed to get a remote assistance ticket from pod null for session
