- VMware Technology Network
- :
- Digital Workspace
- :
- Horizon
- :
- Horizon Desktops and Apps
- :
- Error when connecting to non-persistent automated ...
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Error when connecting to non-persistent automated desktop pool: "The connection to the remote computer failed"
Hello,
Sometimes users get the following error message when trying to connect to the desktop pool: "The connection to the remote computer failed" .
When looking in logfile on client PC, I can see the following:
12:51:47,507 INFO <logloaded> Program 'wswc - VMware View Client' started, version=3.0.0 build-127642, pid=2128, buildtype=release 12:51:47,507 INFO <logloaded> Plugin 'MessageFrameWork - VDM Message FrameWork' loaded, version=3.0.0 build-127642, buildtype=release 12:51:47,522 INFO <logloaded> Plugin 'wswc_command - VMware View Connection Server Command Handler' loaded, version=3.0.0 build-127642, buildtype=release 12:51:47,522 INFO <logloaded> Plugin 'wswc_http - VMware View Client HTTP Handler' loaded, version=3.0.0 build-127642, buildtype=release 12:51:47,522 INFO <logloaded> Plugin 'wswc_rsa - VMware View RSA Handler' loaded, version=3.0.0 build-127642, buildtype=release 12:51:47,522 INFO <logloaded> Plugin 'wswc_rdp - VMware View RDP Handler' loaded, version=3.0.0 build-127642, buildtype=release 12:51:47,522 INFO <logloaded> Plugin 'wswc_tunnel - VMware View Secure Tunnel Client' loaded, version=3.0.0 build-127642, buildtype=release 12:51:47,522 INFO <logloaded> Plugin 'wswc_ui - VMware View Client UI handler' loaded, version=3.0.0 build-127642, buildtype=release 12:51:47,538 INFO <logloaded> Plugin 'wswc_usb - VMware View Virtual USB Device Service' loaded, version=3.0.0 build-127642, buildtype=release 12:51:47,538 INFO <logloaded> Plugin 'wssm_uimanager - VDM Framework UI Host' loaded, version=3.0.0 build-127642, buildtype=release 12:51:47,538 INFO <Main Thread> Windows Client started 12:51:47,538 DEBUG <NodeManagerWatcher> Connection to Node Manager established. 12:52:00,522 INFO <DesktopWindow> RDP control version = 6.0.6001 12:52:21,898 WARN <DesktopWindow> The connection to the remote computer failed.
It is possible that remote connections are not enabled on the remote computer or that the computer or network is too busy. 12:52:22,070 WARN <NodeManagerWatcher> Connection to Node Manager lost 12:52:23,070 DEBUG <NodeManagerWatcher> Connection to Node Manager established. 12:54:49,233 INFO <DesktopWindow> RDP control version = 6.0.6001 12:55:10,343 WARN <DesktopWindow> The connection to the remote computer failed.
Does anyone has an idea of what is going wrong?
There's no firewall on VM's in pool.
Is there a way to see to what VM the view server is sending the user?
Kind regards,
Wim