VMware Horizon Community
Hillmart05
Contributor
Contributor
‎01-04-2023 12:01 PM

Error accessing VMware app on Macs

I have a Mac book and an iMac that I have been using to access my office computer.  Somewhere towards the end of October, I began to experience difficulties accessing the VMware app.  There is always an error when I enter my RSA token but I can log in using the online VMHorizon.  Can anyone help me?

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3 Replies
scott28tt
VMware Employee
VMware Employee
‎01-04-2023 02:27 PM

Did you request help from whoever administers and supports your Horizon deployment?

 


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Hillmart05
Contributor
Contributor
‎01-05-2023 10:10 AM

No I have not.  I do not know who to ask.  I asked the IT team at my office and they said that they do not understand Macs.  

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JRovan
Contributor
Contributor
‎01-05-2023 02:23 PM

Try checking for clues in your Horizon Client logs.  You can find them via this info:

https://docs.vmware.com/en/VMware-Horizon/2209/horizon-console-administration/GUID-A057529E-D7C8-4A3...

 

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