I have been running a ESX environment for months now. I have several ESX enterprise servers. I have attempted to contact the Houston TX sales rep for 2 weeks now in attempt to get a demo of the VDI product. I have received no returned phone calls. Today, I was transferred to Tia Lee in sales who state that VMware does not demo this product. This was odd. How was I supposed to validate something I can't test? After her response, I contacted the corporate headquarters and asked to speak to customer relations. I was told that there was no such thing. I then asked for HR, maybe they may work together, I was told that unless I have a specific name that I couldn't be transferred (you would think this was the military or something). I then stated that I would like to speak to customer relations, if they were unavailable, and then transfer me to HR maybe they would know who to talk to. I was then transferred back into the general queue. Time 2:07 p.m. CST. I then called back, pressed "0" again. It took 10 minutes and 33 seconds for the operator to answer. The first question I asked was her name, she stated it was Denise. I asked her why she transferred me to the general queue; she stated that she doesn't have a "customer relations" button. Man, ARE YOU KIDDING ME? Where did they find this individual? I have to say, ESX is probably a product that I will start phasing out. If VMware is this bad when customers have a concern, I can only imagine how they would be if you had an outage.
Man, this would have never happened back in the day. I suppose that things change as you become wealthy and publicly traded.
