EUC Access Point is unaccessible through web after SSL certificate update

[Panag]

Hi All,

I am a new bee here. I recently updated the SSL certificate for my Access Point appliance for secure access from outside but it seems that something went wring when I updated the SSL certificate through postman REST API client. After installation of SSL cert., when I am trying to access the appliance through web portal to check if the certificate is installed correctly, it is waiting endlessly for appliance response in browser window and nothing is coming up. I believe that I followed the right steps to install the certificate and certificate itself has no issues.

I am able to access the log by this URL but don't understand what logs are saying?

https://access-point-appliance.example.com:9443/rest/v1/monitor/support-archive

also this link works fine

https://access-point-appliance.example.com:9443/rest/swagger.yaml

but I am unable to understand why the appliance is not responding when accessing it by its FQDN or IP?

Can anyone please help me out to fix this issue?

Many Thanks

[BenFB]

Have you tried reboot the appliance? We've found that after any configuration change to a UAG it's best to reboot it or it will sometimes lock up.

[ggordon · Accepted solution]

I'm assuming that you are using the newer versions of Unified Access Gateway (rename of Access Point).

We don't recommend using the REST API to perform configuration changes. Either use the Admin console or redeploy with PowerShell.

You should be mastering all settings outside of UAG and treating the VM as disposable. That way you can update and replace them as required (always worth replacing with the latest version).

Access the Admin console on a running instance: https://<IP Address or FQDN>:9443/admin/

Have a look through the following blog as it details and demos both deployment methods:

• vSphere OVF template and administrator console
• PowerShell script

VMware Unified Access Gateway Technical Deep Dive | VMware End-User Computing Blog