NeoChen176
Enthusiast
Enthusiast

Desktop become Agent Unreachable

Hello Everyone

I encountered a situation, after the virtual desktop was connected,
when it was idle for a period of about 1-2 days, there will be an "Agent Unreachable" and a black screen on the console,
then I can't restart the VM with "Restart Guest OS" , I just can reset guest vm.
Does anyone have similar experience? Thank you

Horizon View 7.10.2

vSphere 6.7U3

Guest OS Win10 1909

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2 Replies
domdsouza
Enthusiast
Enthusiast

Sounds to me like your VM is going to sleep or hibernate. Ensure the power settings are set to never sleep.

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NeoChen176
Enthusiast
Enthusiast

Hi domdsouza,

I had set the power never  sleep,

but it seems not sleep, because

when I want to login from web console,

I can’t get it back, It look like crash,

I have to reset it to be normal.

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